Check-in went smoothly. I was surprised that they charged my credit card right away, and gave me a receipt. We encountered some guy who was high on drugs in the parking lot. The hotel looked rather old from the outside. We were surprised to see that our room had a jacuzzi in it. The room appeared a little dingy, and the carpet was dirty-looking. I probably would have stayed here anyway, but I decided to check the mattress for bed bugs first thing, and it was the dirtiest mattress I have seen in a hotel. Stains, pubic hairs, bug remains. . . Did not feel comfortable sleeping there. I have never done this before, but decided to refuse the room, even though I knew every other hotel in the area was sold out and we had to drive another hour to find a room. But, it wasn't that easy. . . Even though we had not even moved in our suitcases or used the room yet, the front desk clerk refused to refund my money. Even though I was remaining polite, he suddenly became rude and sarcastic. We argued with them for quite some time before the manager agreed to refund our money. It scared us off from this brand hotel, but I am happy to say we have had a very positive experience with another America's Best hotel since that time.
- Official Description (provided by the hotel):
- Welcome to the beautiful Americas Best Value Inn of South Charleston/St. Albans, West Virginia. Our 2 story, exterior design Inn situated on the Kanawha River offers 108 accommodations, some of which have a river view. Tour groups are welcome, as we offer plenty of RV and Bus parking. Our efficiencies feature full kitchens with refrigerators, microwaves, stoves, dinning and a sitting area. All of our guest rooms offer cable television, Internet access, free local calls and hairdryer. We only offer five pet friendly guest rooms so please mention whether you will be bringing a pet within the remarks section of your reservation or contact our hotel directly to make sure that we will be able to fulfill your reservation request. Come relax and enjoy the value at the Americas Best Value Inn of St. Albans. Located off I-64 Exit 54. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Inn - St. Albans / South Charleston Hotel Saint Albans