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“Expensive for what you get”

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Clarion Hotel & Conference Center
Ranked #3 of 3 Hotels in Shepherdstown
Charlottesville, Virginia
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Expensive for what you get”
Reviewed 16 July 2014

I have very mixed feelings about this place. My wife and I stayed here last year, and decided to give it another try. Very fancy-looking, Still the same musty smell as you walk in the lobby, and a behind-the-desk manager who doesn’t smile or provide eye-contact, sent up warning flags. He was somewhat redeemed by introducing himself by first name with a genuine handshake, but then he immediately returned to glaring at his screen, which he seemed to prefer.
Walking up to a top floor room, it was clear the place was not being well-cared for: candy wrappers and a toothpick on the hallway floor. (The toothpick was still there when we left on Monday.) Clearly understaffed. It seemed like one very nice, cooperative, overworked maid was responsible for all the rooms on several floors. The room is roomy, but lacks any personality or decor, and was hot; A/C/ was off, the bedspread looked slept on, and the refrigerator unplugged. We’ll see.
The restaurant (more bar than anything else) offered little variety, and no one seemed to understand “gluten-free;” we did not stay to eat there. Sat. breakfast had nice fresh fruit. Not so on Sun. or Mon; buffet service was great, polite, eager to help.
I have not received a follow-up receipt to include Mon. a.m. breakfast charge.
Very nice exterior swimming pool & health club: Opens very late on weekends, when we wanted to work out early. And closes if there’s a cloud on the horizon, so realistically, use is very limited.
Overall experience was ”okay,” but not sure I’d stay there again. It’s pretty expensive mediocrity.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Maryland
Level 4 Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 July 2014

Shepherdstown is a beautiful weekend destination and I visit several times a year. However, hotel choices are minimal and I decided to stay at the Clarion primarily because of the pool. First, the good news. The staff couldn't have been any nicer during my stay. Everyone from the front desk to the restaurant staff was extremely polite, professional and made you feel extra special. The property is also in a quiet and peaceful location which is nice and relaxing and the pool area is also very clean and welcoming. Unfortunately, I agree with many of the other reviews that the hotel is in desperate need of a makeover. The hotel lobby, while very spacious, is dated and dark. The carpet is old and in need of repairs. It's too bad because the hotel staff is so warm and cheerful. I just wish the rest of the hotel was as cheerful.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank marygran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon M, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review, 22 July 2014
We are so glad that you decided to stay with us on your trip to Shepherdstown. We take pride in our work and glad we could make you feel comfortable during your stay. We hope to see you again in the future!
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Chillicothe, Ohio
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

We wanted to believe that the Clarion name still meant above average. This location is average at best. While well kept, it is dated and in need of renovation. Their are more rules at the pool for things you can't do than what is permitted and it was cold. Breakfast buffet was modest in offerings but not in price. It is in an unusual setting and Shepherdstown is a fun place to shop and visit. Unfortunately, there are few hotels to choose from in the local area. Seems like a great opportunity for a new facility especially since it is a college town.

Room Tip: Try a room at either end as there is no direct access parking.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clark7932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon M, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review, 25 June 2014
Dear Clark7932,
Thank you for taking the time to provide us with your feedback. It is through this process that we are better able to serve our future guests. I was sorry to hear that your stay with us was not thoroughly enjoyed. I will share this feedback with the General Manager. We hope that you will stay with us again in the future on your next trip to Shepherdstown, WV!
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Hewitt
Level 6 Contributor
225 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 25 May 2014

We decided to change hotels last minute due to the distance of the hotel we originally booked. We were visiting very dear friends and didn't realize the distance when booking. They suggested this hotel and we were glad they did. Tucked in a residential section, this hotel is beautifully kept. Ample parking and groomed grounds. It's an older hotel but it was clean and comfortable. We've slept on marshmallows aka beds and that was uncomfortable to say the least. This hotel had a good mattress and the best part....the absolute best pillows ever! Hotel staff were very friendly. Will go back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank PinkCat14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon M, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review, 25 June 2014
Dear PinkCat14,
We are happy to hear that you enjoyed your stay with us and that we were recommended to you by your friends. We hope that you stay with us again on your next visit to the area - the pillows will be waiting for you!
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Menlo Park, California
Level 6 Contributor
150 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
Reviewed 16 April 2014

We stayed at the Clarion Hotel & Conference Center at Shepherdstown, WV, in early April 2014, while attending a conference in Shepherd University, which is 10 mins drive away. The hotel is newer and is well-maintained. Check-in was a breeze, staff were friendly. Hotel room on the 4th floor was average in size, with 2 queen-sized beds that were clean, flatscreen TV, a fridge and microwave oven, although they haven't replaced the bulbs with energy efficient fluorescent or LED bulbs. Bathroom came with bathtub and shower (with standard amenities) and was clean. Rooms were soundproofed as we didn't hear much noise coming through. We did notice 2 stink bugs on the beds, which we were unsure how they got in (the room windows were sealed). Our room did not come with free breakfast, which would be a good idea as there are no restaurants nearby.
We would stay there again in future.

  • Stayed April 2014, travelled on business
    • Value
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Helpful?
1 Thank EvanL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon M, Front Office Manager at Clarion Hotel & Conference Center, responded to this review, 25 April 2014
We are glad to hear that you enjoyed your stay with us in Shepherdstown, WV. Shepherdstown is such a neat little town. There are shops and restaurants right downtown which is only 3/4 of a mile away from our Hotel. You must check it out the next time you come to visit! We are so sorry that you had a visit from our uninvited guests. Unfortunately, stink bugs are quite a nuisance for the entire surrounding areas, but are very harmless. We hope to see you again the next time you stay in Shepherdsotwn!
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Level 4 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2014

Great location for government employees! The town of Shepherdstown is a treat! With some great restaurants and bars. Music at the hardware store on a Thursday is a must see. Loads of civil war sites within no distance of the hotel. It's a nice hotel in a great location, makes traveling for work just a little more bearable.

Room Tip: Internet service is so so, depending on where you hotel room is located.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Sligoirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon M, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review, 1 April 2014
We are happy to hear that you were able to see what Shepherdstown has to offer - it's a hidden gem! The Thursday Night Jam session at O'Hurley's General Store is definitely a favorite of ours as well. Hope to see you again soon!
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Purcellville, Virginia
Level 5 Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 March 2014

My wife and I had our wedding reception at this hotel a little over 10 years ago and we spent our first night as a married couple in a suite. What was a beautiful, new, clean hotel has turned into a dated, in need of renovation, and dirty feeling hotel.

I thought it would be romantic to take my wife back to the hotel for her birthday. Upon check in (room 409), we had wonderful memories come back to us as we reminisced about the last time we were there. When we entered the room my wife opened the window sheers and they came out of the wall. There were about 6 holes in the frame where they had been re-screwed in over the years and not spackled. The front desk called to check on us and we informed them at that time and they said they would have it fixed tomorrow (after we check out.)

The grout on the bathroom floor was once white. It is now a dingy grey black color. The grout in the shower was stained with what may have been mold, or it may have just been dirt. It was still gross. The ceiling paint in the bathroom was peeling in a few locations pretty badly.

We opened the mini fridge in the room to put our dessert in from the Rumsey Tavern downstairs. It was the most disgusting aspect of the trip. The bottom was dirty, the fridge smelled bad and the little freezer section was full of mold.

To end on a positive the bed was pretty comfortable and the sheets were of good quality. Overall, we will always think about our wonderful night there over a decade ago, but now we feel sad at what has happened to the place. (if management reads this, we did alert the front desk upon check out about all of this and their response was, okay. We'll take care of it. If you want pictures of some of these issues, I have them) Please return this establishment to the great place it once was!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank aolejer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon M, Guest Relations Manager at Clarion Hotel & Conference Center, responded to this review, 1 April 2014
Thank you so much for taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies that your stay with us this time was not as good as the first. I want to thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guests' stays with us.

While we understand that your stay was less than satisfactory, I hope that you would give us another chance to make your stay as best as it can be.
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Additional Information about Clarion Hotel & Conference Center

Property: Clarion Hotel & Conference Center
Address: 233 Lowe Dr, Shepherdstown, WV 25443-9602
Phone Number:
Region: United States > West Virginia > Shepherdstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Shepherdstown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Clarion Hotel & Conference Center 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Shepherdstown
Clarion Shepherdstown
Shepherdstown Clarion

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