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“Couldn't have asked for more”

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Holiday Inn Express Charleston / Southridge
Reviewed 4 October 2013 via mobile

My husband and I visited this location on our honeymoon in May and we simply couldn't have asked for a better place to stay. The staff were phenomenal. Every time we ran into someone we were greeted kindly. Their breakfast is excellent and they kept it up flawlessly. They have an outdoor pool that was fabulous and well kept. Absolutely fantastic!

Stayed: May 2013, travelled as a couple
Thank Hayley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this reviewResponded 8 October 2013

Thank you so much for taking the time to post a review. I am so glad you enjoyed your stay. Hope to see you soon.

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60 - 66 of 94 reviews

Reviewed 30 September 2013

This hotel is the best in the charleston area. Friendly staff, Very clean and up to date rooms, Awesome breakfast, work out room and pool. Also in a great area with a lot of things to do......shopping, dinning and more.
The location was great and very easy to find. I will be back!!!!

  • Stayed: September 2013, travelled solo
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Thank janny5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this reviewResponded 8 October 2013

Thank you so much for taking the time to review our hotel. I am so glad you enjoyed your stay. We love that you loved our location. Hope to see you again soon.

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Reviewed 7 September 2013

Ended up staying here through the night while en-route to Ohio. The most noticeable thing about it is the distance from the interstate..this place is out there! It's adjacent to a shopping center, so I was able to swing by Target and get a Starbucks fix before heading on the roads, so I'm not going to complain about that too much.

The room was as expected. Clean enough, everything worked as expected, slept fine through the night. While using the gym facilities, one of the treadmills stopped operating mid-run, which is a little dangerous. The room is pretty small, don't expect to do a lot. Breakfast is the same as you'd get at any other HIX. All in all, this is a room that does the trick for an overnight stay.

  • Stayed: August 2013, travelled with friends
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1  Thank Aspiring_Critic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this reviewResponded 9 September 2013

Thank you for sharing your experience regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our gust have a rewarding experience at our hotel. So, THANK YOU !!!!!!!!! We hope you will return.

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Reviewed 8 July 2013 via mobile

Spent one night here to shop in the local area.
Rooms were clean and we'll maintained.
Breakfast was nice.
Pool was nice and clean.
Lots of places to eat and shop nearby.
Very convenient.
Would recommend.

  • Stayed: July 2013
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Thank addison k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this reviewResponded 9 September 2013

THANK YOU FOR YOUR FEEDBACK !!!!!!! We hope you will return soon. We are so glad you enjoyed your stay !!!!!!!!!!!

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Reviewed 26 June 2013

The room itself was big but that was the only nice thing about this hotel. Bathroom floor hadnt been cleaned around the tub. Bed sheets had Cigarette holes in them. Overall just disappointed. Hampton Inn just down the street is cheaper and clean

  • Stayed: June 2013, travelled on business
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Thank yoda12345667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this reviewResponded 13 July 2013

Dear yoda12345667,

Thank you for your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret that your stay was negatively impacted by our housekeeping. Although we were not able to exceed or at least be at par with your expectations, we hope you give us a chance to change your perception of our hotel.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed 15 May 2013

In comparison with other HIE Reward Nights, this hotel seemed to be lacking. It's location was over 4 miles from the Interstate. We were offered a bottle of water but no other amenities. The pool was closed. The scrambled egg pan was empty and no one seemed to be in charge of breakfast. But, it was quiet.

  • Stayed: May 2013, travelled as a couple
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3  Thank SCdocsGreenville_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this reviewResponded 29 May 2013

Dear SCdocsGreenville_SC,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the amenities of the hotel were less than expected, and prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 1 May 2013

Stayed overnight for a conference, room was very clean and staff very friendly. Asked for a late check-out and the staff was very accomadating. I did not know there was a beautiful indoor pool, so I did not use it but it would have been very relaxing. Food for breakfast was very good also. I would stay there again. foleytblue

  • Stayed: April 2013, travelled on business
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1  Thank foleytblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scwvexpress, Manager at Holiday Inn Express Charleston / Southridge, responded to this reviewResponded 9 September 2013

THANK YOU !!!!!!!!!!!!!!!
We so appreciate your comments and we hope to continue to satisfy every guest.
We hope to see you again if you are in the Charleston area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Charleston / Southridge

Address: 95 R H L Blvd, South Charleston, WV 25309-8277
Phone Number:
Region: United States > West Virginia > South Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in South Charleston
Price Range: £91 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston / Southridge 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Charleston-Southridge features 84 guest rooms five levels. We are conveniently located between two shopping plazas and two dozen restaurants are nearby. Additionally, we are convenient to downtown Charleston and Yeager Airport. Hotel features include: two meeting rooms equipped with high speed internet access, an indoor pool, hot tub, free local phone calls and a complimentary continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and eggs. We have also created the world's best tasting cinnamon roll. Guest room amenities include: coffee makers, high speed internet access, iron & ironing boards, hairdryers and two phones with two separate phone lines, mini refrigerator and microwave. Visit South Charleston, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Charleston / Southridge Hotel South Charleston
Holiday Inn South Charleston
South Charleston Holiday Inn

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