This stay was planned well in advance and we got a very good deal. Had a couple of days on the broads and visited the local area. Breakfast was pre paid for and was good enough and filled us up for the day. The major gripe was the temperature of the room. A fan had been provided but even with this it was 28 degrees one the first night and 30 on the second. The staff provided another fan but this did little to keep the heat down. On leaving my partner mentioned this and straight away was offered a full refund, this was credited within the hour. To be honest I was a little shocked at first, but after a time can only praise Premier inn for there fantastic customer service. I have stayed in a lot of hotels in my time and this rates as the best service I have experienced. No iffs or buts just a genuine offer to refund the monies. We already use this chain when staying away and this visit will just reinforce why we will continue to use Premier inn.
- Official Description (provided by the hotel):
- Norwich Broadlands Business Park is situated on the outskirts of Norwich with great access to the city, the Norfolk Broads and the coast. Our Brewers Fayre Restaurant serves great food, all day every day. ... more less
- Also Known As:
- Premier Inn Norwich Central South Hotel Norwich