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Premier Inn Norwich East (Broadlands/A47) Hotel
Nearby Hotels
The Old Rectory(Thorpe St Andrew)
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Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (757)
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All reviewsbrewers fayrehungry horserestaurant attachedgreat yarmouthrestaurant next doorcosta coffeemeal dealall you can eatgood nights sleepeasy accessbus stopreception staffpark and rideroom was clean and comfortablethe pubno air conditioningvisiting family
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Reviewed 1 September 2013

Hotel was located quite a way out from the town centre and the Norwich Football Club, although there is a park and ride just a short drive away which we used.
As always, clean, tidy rooms with everything you need including a fan as the room was extremely hot.
We were situated on the 1st floor at the back of the building.
Brewers Fayre next door served very nice food at a good price.
Staff were all very friendly and parking was free.
Good price as always.

  • Stayed: August 2013, travelled with family
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Thank Sunshine848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013

This stay was planned well in advance and we got a very good deal. Had a couple of days on the broads and visited the local area. Breakfast was pre paid for and was good enough and filled us up for the day. The major gripe was the temperature of the room. A fan had been provided but even with this it was 28 degrees one the first night and 30 on the second. The staff provided another fan but this did little to keep the heat down. On leaving my partner mentioned this and straight away was offered a full refund, this was credited within the hour. To be honest I was a little shocked at first, but after a time can only praise Premier inn for there fantastic customer service. I have stayed in a lot of hotels in my time and this rates as the best service I have experienced. No iffs or buts just a genuine offer to refund the monies. We already use this chain when staying away and this visit will just reinforce why we will continue to use Premier inn.

  • Stayed: August 2013, travelled with family
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Thank crazygolfDoncaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich East (Broadlands/A47) Hotel, responded to this reviewResponded 28 August 2013

Many thanks for taking the time to review and for your great comments, I'm very pleased to hear you enjoyed your stay with us and the great customer service your received from our Team. I'm so sorry that the unusually hot weather we're experiencing at the moment was uncomfortable for you to sleep but iIm so glad you took advantage of our Good Night Guarantee.

I'm also happy to hear you will return to Premier Inn and this incident hasn't deterred you from staying with us again, I do hope we can welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2013

This is a better than average travel hotel, the site is situated on a busy road on the outskirts of Norwich but has a good restaurant and parking is free if you are a hotel guest.

The rooms are clean and well maintained, from the Hotel it's easy to drive into Norwich itself or explore Norfolk, hire a boat on the Broads or go to Cromer, Great Yarmouth is best avoided unless you like fried food seaside tat (although the sand dunes are nice)

We had the breakfasts each day which are worth the extra money, they have introduced hash browns which is a plus too

  • Stayed: August 2013, travelled as a couple
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Thank rustyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2013 via mobile

Good location to use as a base for Lowestoft, Great Yarmouth, the Broads and Southwold. Very clean rooms, towels changed daily and beds made everyday. The staff are friendly and helpful too. There is a Brewers Fayre attached with the bonus of two meals for £10 before 1830hrs.

  • Stayed: August 2013
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Thank Gillgreg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2013

This is a busy hotel location- even when arriving at 3pm mid week the car park was already 3/4 full with visitors to the neighbouring pub/restaurant.
In the hotel itself there is a great welcome from reception staff, providing a warm genuine welcome and explaining the hotel facilities.
The rooms are large and of a good standard, though some attention to deep cleaning is needed as there is visible dust and dirt around the furniture on the carpet.
The main problem with the rooms though is the lack of air conditioning. There is a vent controller on the wall although this does nothing and what looks like a conventional air conditioning controller on another wall has a message on advising that it controls just the heater and doesn't cool the room.
The hotel has provided desk fans in the room so are obviously aware of the sauna like conditions but practically you can't have the fan on all night due to the noise.
A comfortable bed and well sound insulated rooms (even at the front of the hotel near the road) show promise of a good nights sleep but the heat somewhat defeats that hope.
Breakfast choice is good with food quality high and again friendly welcoming service.
There's real potential here for a quality hotel - the staff and the rooms themselves have promise but work on the sauna like conditions and attention to detail with cleaning is needed to lift from the good to the very good rating.

Room Tip: On check out advised rooms at back of hotel slightly cooler as they don't have the sun all day!
  • Stayed: August 2013, travelled on business
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Thank Skywalker3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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