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“Nice, except for one certain employee at customer service desk”

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Wheeling Island Hotel Casino Racetrack
Ranked #2 of 8 Hotels in Wheeling
Certificate of Excellence
Pittsburgh, Pennsylvania
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice, except for one certain employee at customer service desk”
Reviewed 21 October 2013

The gaming and dog race attractions were top notch, and the rooms quite nice, but the attitude of this one employee made us never want to go back there again...His name was Alex, and he was a snippy , rude man who has no business dealing with the general public at all...Acted like he owned the place,and like he was too good for associating with us "Normal" folk....If you go there, avoid this arrogant S.O B if you can.....Sorry, but i just HAD to complain about this...we would have had a good experience if it weren't for this man...

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank NobodyThatMatters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (338)
Date | Rating
  • English first
  • Any
English first
Middle Village, New York, United States
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 October 2013

We were on our way (with another couple) from NYC to St. Louis and decided to make this our first overnight stop. If you can get beyond the cigarette smoke, it was a great decision. The non-smoking area is small and not smoke free. As new players to this casino, we got a free play with a bonus play. Our rooms were "smoke free", very clean and well maintained. It was also a Sunday night stay, so we got a nice rate on the room as well. The people that work here couldn't be nicer. If in the area, we would definitely stay there again. We were just sorry we weren't in time to catch the Greyhound races.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank June M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerville, Ohio
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 September 2013

Some background info, my husband & I live in Columbus but with family in Pittsburgh we go to wheeling often ,every 6-8weeks sometimes staying overnight sometimes just stopping to play for a few hours. Thursday night 9/19/13 was one of the nights we stayed overnight & it happened to be the night of 100 winners, my name was called & I won $ 50 which they said would be on my players card in about 20 minutes, no problem... We were tired & decided to go to our room ( it was about 10:00 pm ) go down to the casino in the morning to play my $ 50 winnings but, it wasn't on my card, proceeded to front desk/ players club only to find out that if you win money but don't use it by 5:59 am they take it back off of your card. I was never informed of this when I claimed my winnings& one of the front desk employees proudly told me the same thing happened to someone else who actually had to leave the casino for a family emergency... She had her winnings taken away also because she had to leave. So warning to all players.... If you win money in this promotion use it right away. Luckily for us there are other casinos in West Virginia & also meadowlands casino closer to Pittsburgh so after 10 years of going to wheeling island we will spend our money elsewhere. All of the front desk employees I talked to including Lori "the front desk manager" ( or so I was told) had terrible attitudes & not one of the 4 that were working even said they were sorry about the situation , they actually seemed proud of the fact that they screwed another player out of their winnings. Bad bad business Wheeling Island.

Stayed September 2013, travelled as a couple
Helpful?
19 Thank facefixer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Florida
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2013

My sisters and I chose wheeling Island because they have very clean, well equipped, modern rooms. The employees are courteous, knowledgeable and anxious to serve your every need. They have several eating establishments on the grounds and also entertainment. The casino is run like a well oiled machine, making it easy for senior citizens to understand the games. Mom was skeptical about spending the night away from home but after our stay at Wheeling Island, she says let's go again in October.

Room Tip: All rooms are nice, of course this is not a place for children because of the gambling and they do n...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank quinad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2013

Staff is friendly, room was nice but no fridge or microwave. Thought the bed was going to be nice and comfy but it is hard as a brick, and the pillows are firm. my neck and back ache. I am on vacation from chicago so it doesn't look like we would recommend a stay overnight here.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blondey20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Ohio
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 August 2013

Rooms are spacious, simply furnished and very clean. Bathroom was immaculate and very stylish with glass amber washbowls and a very IKEA- like faucet. The standard coffee machine is a one cup Keurig with a selection of coffees.
The pillows need some help- very soft and flat. Bed was comfortable, but I like a firm mattress.
I booked their "Play and Stay" package. Room rate was $99 per night plus tax and $25 in play credit. If you are a first time guest, sign up for the player's card (free) and they add another $20. This rate is $50 less than the Springhill Suites and about $40 less than the Hampton.
Valet is $3 and very prompt.
Food is very high priced and is just so-so. I never eat in hotels anyway-but was starving and had a tolerable pastrami sandwich -1/2 sandwich and some really good pasta salad and a black cherry soda was $9.25.
For an overnight visit, this travel professional highly recommends the Wheeling Island Hotel.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank globetrotteraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marietta, Ohio, United States
Level 5 Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 5 August 2013

We stayed here one night while in town for the casino. The room was very nice and comfortable and the staff was very friendly. The room was clean and looked to be recently remodeled. The only compliant with the hotel is there is not a fridge in the room. The room is relatively expensive unless you visit frequently and receive a discount, so to not have a fridge for that price is really unexpected. We were fortunate to dine downstairs at The Point and had several items we would have loved to take with us, but with no fridge in the room, we had to waste a large amount of really good steak. Overall, we would stay here again, but would bring a cooler so we could have cold beverages and a place to store leftovers.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wheeling Island Hotel Casino Racetrack

Property: Wheeling Island Hotel Casino Racetrack
Address: 1 S Stone St, Wheeling, WV 26003-2062
Phone Number:
Region: United States > West Virginia > Wheeling
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Wheeling
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Wheeling Island Hotel Casino Racetrack 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
There's no better place for non-stop gaming action than Wheeling Island Hotel-Casino-Racetrack in West Virginia. Equipped with the best in slots, table games, world class hotel accommodations and live entertainment, Wheeling Island helps you get away and beat the odds. So, plan your getaway at Wheeling Island today. Your greatest gaming adventure awaits you! ... more   less 
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