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“Lots of Little Inconveniences Added Up”

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Maxwelton Braes Lodge
Ranked #4 of 7 Hotels in Baileys Harbor
A TripAdvisor Member
“Lots of Little Inconveniences Added Up”
Reviewed 5 July 2014 via mobile

My husband and I stayed at Maxwelton Braes the week before July 4th. We were pleased that the front staff was friendly, and we liked that the hotel was very quiet with a gorgeous view. With that said, I can say that due to these many small inconveniences, we rate this lodge as mediocre:
1. There were no toiletries in the room upon arrival, not even a bar of soap.
2. There were ants and beetles in the room every day of the trip. Some were on the bed.
3. The water shut off during the middle of my husband's shower and did not turn back on for 20 minutes.
4. They did not clean our tub on one of the days, and there was absolutely no maid service at all on another of the days (not even to empty the trash).
5. The front desk closes at 5:00pm and does not open until 9:00am.

We will most likely not be staying here again. It supplies the bare minimum for your needs.

Stayed July 2014
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxweltonLodge, Owner at Maxwelton Braes Lodge, responded to this review, 11 February 2015
First of all, I want to apologize to you for the inconveniences you experienced during your stay. The housekeeping staff should have had a strictly enforced checklist so that an oversight, such as forgetting the standard toiletries that we provide, would never happen. We had switched to a very nice spa product line of shampoo, conditioner, lotion, make-up wipes, body and facial bar, but if they are not in your bathroom when you need them, it is unacceptable.

As to the bug problem in your room, we have exterminators on a regular basis. If it was a persistent problem I would hope that our staff would have moved you to another room, if there was one available. I assure you and other readers that we do not have a persistent bug problem. Obviously being located in the north woods and on a golf course an ant or cricket can sneak in uninvited.

Regarding your housekeeping complaint and lack of front desk staff before 9am and after 5pm, we will have new housekeeping and management staff this season. We are expanding our staff and I think this will make guests feel well cared for during their vacation. We are an eco-friendly hotel and implemented a policy last season of using door tags for guests who wanted room make ups during their stay. We found some guests prefer privacy during their short stays and appreciate that staff only enter their rooms to clean upon request. We will make sure that this policy is more clearly explained to guests. I assume that since you had some make up, albeit inconsistent, that you wanted housekeeping, but it was inadequate. We are confident that our new management will have the highest expectations for the new housekeeping staff.

I do hope you will give us another chance to prove to you that we are a charming historic golf lodge. We are thrilled to announce that an old Baileys Harbor favorite restaurant, The Sandpiper will be serving breakfast 7 days a week upstairs in our dining room and Pasta Vino will continue with dinner and bar service in the evenings in the main floor restaurant.
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35 reviews from our community

Traveller rating
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    2
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    2
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16
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Appleton, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 June 2014

I wish I could say better things about this place, as it is just starting up, but we found it to be terribly run and were quite disappointed.

First, the good things: It is quiet, in a good location, and the rooms are comfortable if a bit dated.

Now onto the bad. First, they are only staffed from about 10am until 5pm, unpredictably. We almost never saw the hotel staff. I understand that Door is a "slow place" but generally you expect the staff to be there longer than 7 hours in the middle of the day.

The fact that they were gone a lot may be the cause for the second, largest issue. We were gone all day every day, but two days in a row, the rooms were not cleaned at all. No beds made, not vacuumed or sinks wiped down. We asked about it and got the response "oh we are doing the whole green thing. You have to ask to have your room cleaned." This was nowhere in the literature. I'm not sure what's green or not green about making a bed, and even at Eco hotels they have done this simple service. In case you thought they changed their behavior after complaining, they didn't. Our room wasn't made up the last day either.

Another mild annoyance but something easy to fix -There are bright lights spotted on the bedroom windows all night long. Even though it's so dark up here, we had to close curtains to make it bearable.

This place could be a lot nicer, but they really need to work harder at it. This was disappointing.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank arayofsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxweltonLodge, General Manager at Maxwelton Braes Lodge, responded to this review, 21 June 2014
Thank you for your response, we greatly appreciate any and all input for the future success of the Maxwelton Braes Lodge. Our facility is very large, therefore we are not at the front desk at all times during the day, but we recognize that this is an inconvenience. We have 11 rooms in the lodge, plus 12 rooms in our cottages that are out by the 16th hole. Unfortunately we are often helping our housekeeping staff to speed the turnover process along. Even though we are not behind the desk at all times, we are always on the property and have a 24/7 phone line for guest convenience and are willing to drop everything if they are in need of something, our guests are our number one priority.

Maxwelton Braes is really trying to become an eco-friendly hotel by taking steps to conserve laundry, cleaning supplies, and energy consumption. In fact, we just changed all of our light bulbs over to either CFL or LED bulbs. It is our part in helping the footprint on our environment.

We are also trying to preserve the privacy of our guests by not entering rooms all the times. Upon check in, our policy is that the room becomes yours for the stay and we try to make it feel like a home away from home. We will gladly enter and clean rooms upon request or if guests use the maid service door knob hangers that are in every lodge room. We recognize that this is an issue and thanks to your suggestions and input we will definitely make a stronger effort to make that clear to guests.

Over all, we are doing this to not only keep the costs down for our guests, but to make sure that guest privacy is respected. We are also always open to suggestions on how to make your experience better and truly appreciate your input and will be using your suggestions for future guests. We hope you return and that your next experience is up to your standards. Thank you for your time to give us some great feedback.
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2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2013 via mobile

We were visiting Door County and decided to give this place a try based on the Trip Advisor review. We knew it had been closed for a few years and were a little nervous but decided to try it out. Glad we did.
The place is thoroughly updated. Rooms are totally renovated and tastefully done. Place is clean and beautifully maintained.
The room rate is a steal for this level of quality. They clearly are trying to encourage people to give it a try and once you do, you will be back. We will.
Wonderful owners and staff. Great service. Great facility. Strong Wifi in Lobby. Very good restaurant on site.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Basailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxweltonLodge, Owner at Maxwelton Braes Lodge, responded to this review, 11 February 2015
As the owners of Maxwelton Braes, we would like to thank you for giving us a try and we are so pleased you had a wonderful vacation. We certainly welcome your feedback. We are continuously trying to improve upon even the good things we have going. We are so proud of the history of Maxwelton. We have been fortunate to have an enthusiastic staff to help us to get things up and running. We are expanding our staff this season to serve our guests better. We are excited to bring in an old Baileys Harbor favorite restaurant to provide breakfast to our guests, golfers and neighbors. Sandpiper Upstairs at Maxwelton Braes will be serving breakfast 7 days a week. Pasta Vino will continue to serve fabulous dinners in our main level restaurant. Hurry back and enjoy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 August 2013

We made a last minute reservation for Door County and had trouble finding a room. We ended up reserving a room at the newly reopened Maxwelton Braes resort and had a great time. The staff was very friendly, the room was clean, the bed and bedding were new and very comfortable. We arrived at 10:00 pm on a Friday and were worried about finding any restaurants in town open. We were pleasantly surprised to find that there is a supper club attached to the property. The resort is still undertaking renovations, for example the pool is closed and there was a portable air conditioner in our room, but overall we had a great visit.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travelgirlgfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxweltonLodge, Owner at Maxwelton Braes Lodge, responded to this review, 11 February 2015
As the owners of Maxwelton Braes, we would like to thank you for staying with us and I am glad we had a room available for you. We are so pleased you had a wonderful vacation. We certainly welcome your feedback. We are continuously trying to improve upon even the good things we have going. We are so proud of the history of Maxwelton. We have been fortunate to have an enthusiastic staff to help us to get things up and running. We are expanding our staff this season to serve our guests better.
I am sorry to be the bearer of bad news, but we filled the pool in and it is now a wonderful patio for outdoor parties and wedding receptions. Unfortunately, repairing the pool and bringing it up to the new codes was cost prohibitive. Regarding the portable room air conditioners in the lodge, it was the only option to maintain the integrity of our building. The lobby has forced air conditioning. We did put a wonderful gas fire pit outside just off the porch. We also resurfaced 2 lighted tennis and 4 pickle ball courts. We are excited to bring in an old Baileys Harbor favorite restaurant to provide breakfast to our guests, golfers and neighbors. Sandpiper Upstairs at Maxwelton Braes returns to Baileys Harbor will be serving breakfast 7 days a week. Pasta Vino will continue to serve fabulous dinners in our main level restaurant. Hurry back and enjoy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hunstville
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 August 2013

We've rented cabins in Door Co for 20 years. This past weekend we needed a hotel room and were pleasantly surprised with the re-opening of this historic hotel. The staff could not have been more friendly or hospitable. The rooms were restored, clean with extremely comfortable bedding. The pool was not yet in use. I hope they plan to re-open the pool in the near future. However there are Lake Michigan (and Kangaroo Lake) beaches a very short distance away. They also have a lovely restaurant and bar on the property.

Room Tip: I think there are cabins available too Ideal for families.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxweltonLodge, Owner at Maxwelton Braes Lodge, responded to this review, 11 February 2015
As the owners of Maxwelton Braes, we would like to thank you for staying with us and I am glad we had a room available for you. We are so pleased you had a wonderful vacation. We certainly appreciate all of your compliments. However, we are continuously trying to improve upon even the good things we have going. We are so proud of the history of Maxwelton. We have been fortunate to have an enthusiastic staff to help us to get things up and running. We are expanding our staff this season to serve our guests better.
I am sorry to be the bearer of bad news, but we filled the pool in and it is now a wonderful patio for outdoor parties and wedding receptions. Unfortunately, repairing the pool and bringing it up to the new codes was cost prohibitive. We did put a wonderful gas fire pit outside just off the porch. We also resurfaced 2 lighted tennis and 4 pickle ball courts. We are excited to bring in an old Baileys Harbor favorite restaurant to provide breakfast to our guests, golfers and neighbors. Sandpiper Upstairs at Maxwelton Braes returns to Baileys Harbor will be serving breakfast 7 days a week. Pasta Vino will continue to serve fabulous dinners in our main level restaurant. Hurry back and enjoy!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnwood, Illinois
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 July 2013

Visiting Door County July 4th weekend and could not find a room anywhere. At the last minute the Chamber referred us to this property that had just reopened after being closed for years. Although we were skeptical we figured it would be an adventure. Turns out the place was perfect and very reasonably priced. The location near Baileys Harbor was also nice - away from all the crowds on the other side of Door County. We really appreciated that the woman who answers the phone and seemed to be in charge of the whole rehab was totally honest about the status of the place and was very friendly and accommodating. Although the hotel was still eerily empty, it seemed totally cleaned up and our rooms were equipped with beautiful new beds and linens and TVs. We met the young couple who purchased the property and it was fun hearing some of the history and some of their plans for its future. We look forward to tracking the progress and visiting again. A great find with a great future!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rjaek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaxweltonLodge, Owner at Maxwelton Braes Lodge, responded to this review, 11 February 2015
As the owners of Maxwelton Braes, we would like to thank you for staying with us and I am glad we had a room available for you. We are so pleased you had a wonderful vacation. We certainly welcome your feedback. We are continuously trying to improve upon even the good things we have going. We are so proud of the history of Maxwelton. We have been fortunate to have an enthusiastic staff to help us to get things up and running. We are expanding our staff this season to serve our guests better.
A few updates for you...we filled the empty crumbling pool in and it is now a wonderful patio for outdoor parties and wedding receptions. Unfortunately, repairing the pool and bringing it up to the new codes was cost prohibitive. We put a wonderful gas fire pit and seating outside just off the porch. We also resurfaced 2 lighted tennis and 4 pickle ball courts. We are excited this season to bring in an old Baileys Harbor favorite restaurant to provide breakfast to our guests, golfers and neighbors. Sandpiper Upstairs at Maxwelton Braes returns to Baileys Harbor and will be serving breakfast 7 days a week. Pasta Vino will continue to serve fabulous dinners in our main level restaurant. Hurry back and enjoy!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maxwelton Braes Lodge

Property: Maxwelton Braes Lodge
Address: 7680 Bonnie Brae Drive, Baileys Harbor, WI 54202-9111 (Formerly Maxwelton Braes Golf Resort)
Region: United States > Wisconsin > Door County > Baileys Harbor
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #4 of 7 Hotels in Baileys Harbor
Price Range (Based on Average Rates): £
Hotel Class:2 star — Maxwelton Braes Lodge 2*
Number of rooms: 23
Official Description (provided by the hotel):
Located in Baileys Harbor, Door County WI, this historic lodge resort dating back to 1929 features 11 lodge rooms. The rooms vary in size from a standard lodge room featuring a king size bed up to a 2 bedroom/2 bath suite. Available on the property are also 12 rustic fairway suites located on the 16th fairway of the Golf Course. These rustic suites have a bedroom, a bathroom and a living room with coffee makers, microwaves and mini-refrigerators as well as satellite TV. The Rustic Fairway suites have a wall unit air conditioner in the bedroom. On the property you will find an 18 hole championship golf course, 2 tennis courts and pickleball equipment available. The Sandpiper Restaurant, upstairs at Maxwelton Braes, serves breakfast and lunch daily. On the main level, Pasta Vino Restaurant and Bar offers Happy Hour at 4:00, and dinner starting at 5:00 Monday-Saturday. Pasta Vino is closed Sundays except on Holiday weekends. Maxwelton Braes Lodge and Golf Course also has indoor and outdoor wedding and banquet facilities. We can accommodate up to 200 guests for indoor and outdoor parties and weddings. Our property features an outdoor patio with a large fire pit for evening relaxation. We are located just moments away from the Village of Baileys Harbor with 2 beaches, shops, nature centers and more. ... more   less 
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Also Known As:
Maxwelton Braes Lodge Baileys Harbor, WI - Door County

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