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“No Service”

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Ho-Chunk Casino Hotel and Convention Center
Ranked #6 of 11 Hotels in Baraboo
Reviewed 1 March 2013

Called to reserve rooms and took me 3 times just to get anyone to answer the phone. Called yet again to try to add on one night to our reservation. The lady was rude saying things like "well you have to give me more information" instead of saying could I have your name or reservation number. That was just one of many...I told just to forget...I'll stay the other night at a hotel that actually wants my money and is enjoyable to deal with. Customer NO SERVICE. She acted like I was suppose to know what she was thinking. This was the theme of the entire weekend...no service. Go to Oneida Casino or Potowatomi, they know who to treat their paying customers.

Room Tip: Apparently double queens cost $20.00 more than a king bed.
  • Stayed: February 2013, travelled with friends
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2  Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (310)
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252 - 258 of 310 reviews

Reviewed 24 February 2013

My boyfriend and I stayed in an Executive Suite room for one night to help a friend celebrate a birthday with a night out at the casino.

Pros - the hotel was newer looking and clean. For the price, we thought the Executive Suite was very nice and a good value. It was very large, with a big sectional couch, two large TVs, a breakfast area with two refrigerators, complimentary pop, water, and juice, 2 fireplaces, and a nice large bathroom. Our suite was on the first floor with a nice walkout patio with table and chairs that looked out onto a central courtyard.

Cons - even though we are non-smokers and ordered a Non-smoking room, the smell of cigarette smoke permeates everything at this hotel and casino. Would not recommend if you have asthma or are particularly sensitive to smoke. Even the non smoking area of the casino and hotel hallways reeked of smoke. Also, our room was missing any type of information or hotel guide that would tell us about room service, Internet connection password, etc. The fireplace in our living room did not work. We ended up eating twice in the hotel sports bar because there was always a long line to get into the buffet. The food was OK but not a big selection. Oh, and the room was freezing because they don't give you more than a sheet and a very thin blanket. So we had to turn the temperature way up in the room while sleeping.

  • Stayed: February 2013, travelled as a couple
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2  Thank FP54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013

My wife and I, in our 60's, have stayed at this hotel on numerous occasions. We have always found the rooms extremely clean and well furnished. The bathrooms are modern, some with tiled showers, overhead shower head, lighted makeup mirror, and conscious of environmental concerns. Even the hallways are nicely carpeted and the walls decorated with a similar theme. If you are visiting the Wisconsin Dells area, the hotel is a short 10-15 minute drive away from many attractions. Can't guarantee great wins on their slot machines but can any casino do that? The hotel also has a inside swimming pool, excellent buffet, romantic restaurant, sports bar, and cafe. Keep this hotel in mind when in the area.

  • Stayed: January 2013, travelled as a couple
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6  Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2013

Just called to inquire on reservations for specific date, spoke with Damien in reservations. Had nothing to offer, was very short, rude and really could care less if we made a reservation or not, did not!

Stayed: January 2013, travelled with family
17  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2013

We stayed here for my birthday recently. We have been coming here for years and always have enjoyed ourselves. The newly remodeled rooms are great, complete with a rain shower! The beds are comfy, but as others have said lack blankets, Two sheets with a thin gauze like blanket is all that you get and It was below zero while were there and we could have used additional blankets. The casino is big, but very smokey. There is a small non-smoking area. We played the slots for two days and never won anything. It seems like they have tightened them up as we did not see anyone else winning much either. Although we did come across a few excellent employees (Ivan at Copper Oak and the gentleman who took our bags to the room) the customer service has gone from bad to worse lately. I cannot tell you how many rude people we dealt with, from the front desk to the bartenders. It is a shame because they used to have the best customer service around.

Room Tip: Ask for one of the remodeled rooms or a suite.
  • Stayed: January 2013, travelled as a couple
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7  Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2013 via mobile

The room are very nice. We stayed with a coupon otherwise the rooms are in the $130 range. Front desk people range from wonderful to down right rude. Just depends on the day. Hotel room can be far away from the casino. Swimming pool is nice. Several eating options and we have complaints about any of them. Bar and lounge with music on the weekends is nice. Overall very nice.

  • Stayed: July 2012
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5  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2013

The rooms were nice, but lack blankets. The TV is a nice flat screen and the room has free wi-fi.

Casino is excellent, great dealers, wide variety of games. The casino was not overly crowded or overly smokey. The only thing is the beverage service to the tables SUCKED, they just as well not have any. And beware if you want bottle water it's $1.50 a bottle.

Stayed: January 2013, travelled as a couple
5  Thank Tommy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ho-Chunk Casino Hotel and Convention Center

Address: S3214 County Road Bd, Baraboo, WI 53913-9405
Phone Number:
Region: United States > Wisconsin > Baraboo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Baraboo
Price Range: £96 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ho-Chunk Casino Hotel and Convention Center 4*
Number of rooms: 302
Official Description (provided by the hotel):
Ho-Chunk offers premier Wisconsin Dells lodging in a resort-inspired atmosphere. Our 302 elegant rooms and suites feature exceptional amenities and luxurious upgrades. You may choose from a wide selection of room types and configurations. We have spacious 350 sq. Ft. Rooms in your choice of Premier Rooms, Luxury Rooms, Custom Rooms, and Deluxe Rooms available in King and Double Queen configurations. We also have several different suite types: Hospitality Suites, Executive Suites, VIP Suites, and romantic Honeymoon Suites. So whether you're a professional looking for Wisconsin Dells lodging with room to work and play, or newlyweds who want a total romantic package, Ho-Chunk has your perfect room preferences with 24 hours a day, 7 days a week, year-round, services at your disposal. Ho-Chunk is proud to offer Rhapsody Spa services including relaxing massages, facials, and pedicures. By appointment only and while many spa services are offered onsite, some services are only offered at Rhapsody Spa Lake Delton location overlooking beautiful Lake Delton. Our expansive property also boosts 5 onsite restaurants offering fine dining, a breakfast cafe, a sports bar, buffet, and 24-hour grill. Enjoy all this while having fun on our over 1,900 slot machines and 45 tables games voted #1 in the Midwest 3 years running! ... more   less 
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Also Known As:
Ho-Chunk Casino Hotel Baraboo
Ho Chunk Wi
Ho Chunk Hotel Baraboo
Ho Chunk Casino Baraboo

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