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“Amazing Service!”

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Cobblestone Inn and Suites Brillion
Ranked #1 of 1 Hotels in Brillion
Ottawa, Canada
1 review
“Amazing Service!”
Reviewed 13 May 2013

Stayed at the Cobblestone last week. Nice friendly staff and great location close to my client. Had rental car problems. Folks at the hotel were incredibly helpful. The General Manager who "came to my rescue" is Christina Kornetzke. Not only did they drive me in their personal vehicle to my meeting down the street, but also tried to get my car running, while I was working. Unfortunately roadside assistance did not arrive soon enough, so in order to catch a previously scheduled flight, Christina offered to drive my colleague and I to the Green Bay airport (1 hour round trip for her) knowing we would not be able to get a cab in time, either. What can I say...amazing service, above and beyond! Thanks again Christina. No wonder you've been successful in the industry all these years.

  • Stayed May 2013, travelled on business
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Helpful?
Thank RT-Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brillionmanager, General Manager at Cobblestone Inn and Suites Brillion, responded to this review, 15 May 2013
Thank you so much for the review! It is always a pleasure having nice comments posted!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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39 reviews from our community

Traveller rating
    18
    15
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    2
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Kaukauna, Wisconsin
Level Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 6 April 2013

Stayed one night with a group that had a wedding at the hall next door. Very nice modern place. Would have stayed one more night to relax if there was an indoor pool. The beds were nice and comfortable. Room was very large and was nice and clean. Very simple and basic but served its purpose. When checking out make sure to have safe fee taken off bill.

Room Tip: Second floor room so you don't here people above you
See more room tips
  • Stayed April 2013, travelled as a couple
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Helpful?
Thank auctioneerDePere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plain City, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2013

I am a part time bus driver and had a group stay the other night, check-in was great, the staff was great and would have " given me the shirt off their back" if I would have needed it. I thought the rooms were clean and the beds very nice. The fitness room is very small, but I don't use them anyway. I'm very happy :)

  • Stayed February 2013, travelled with family
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Helpful?
Thank pcballoonpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Two Rivers, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2013

We recently had a wedding nearby the Cobblestone and a pretty large group of us stayed here. Could not have asked for accomodations - such a friendly staff very reasonable room rates. They have a nice complimentary breakfast set up in the morning consisting of waffles, eggs, biscuits and gravy, cereal, muffins, toast, bagels, juice and coffee. Rooms were decent size, nice and clean and had a frig, microwave and safe. Overall I would recommend the Cobblestone Inn to anyone!

  • Stayed February 2013, travelled with family
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Helpful?
Thank 123kellyp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 January 2013

I feel I should let this go but my mind keeps going back to it and I do feel the need to clarify, note my review was written Oct 15, half a month AFTER my wedding, not prior as the hotel mentioned in their response. I did call the week or two before the wedding to cancel just one room, not both of the two extra that we had reserved for whatever guests would need them that night after the reception. I also canceled my parent's room as well during that phone conversation, so its possible the mess up was there but I was still told that the 1 extra room for whomever needed it in our party was reserved for us. I apologized the next morning for the commotion caused to the hotel employee that was working that night of the wedding, I felt bad about that, and THAT was my fault yes. We had some tired and annoyed/confused guests whom we thought were taken care of by having that extra reserved room.
Being the worrier I am I wanted to be sure to clear the air a bit the next morning when we checked out and so I did mention its possible there was a misunderstanding with the room, but never did I take full blame for it. It was basically me feeling bad about arguing that night and trying to make light of it by taking some responsibility whether it was my fault or not.
The response from Kristina just made me feel bad, I guess, I felt the need to lay out the facts and let readers make what they want of it, hearing both sides.
There, I feel better now.
Thanks

  • Stayed September 2012
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Helpful?
1 Thank Customer1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2012

Be careful here- they are not the best with reservations- made for a very frustrating wedding night for me as the bride, trying to figure out what to do with the guests who were relying on the room we had reserved in addition to our own in case some one needed it. We were simply told "hotel is full" that night after the wedding. They even had my credit card on it and i had confirmed 2 weeks ahead of time that the extra room would be available.
Very disappointing. Didn't bother contacting the place after the fact since I had enough bad memories to deal with that night because of the situation. Besides, I had emailed them a month ahead of time about our room block after I dealt with a rude employee over the phone that didn't seem to want to help me. No response to that email. So why bother? Too late now. Wish I had rented a shuttle to take my guests to a hotel that hopefully wouldnt had screwed up our reservation.

  • Stayed September 2012
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Helpful?
2 Thank Customer1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brillionmanager, Manager at Cobblestone Inn and Suites Brillion, responded to this review, 8 January 2013
Unfortunately this review was written and posted prior to the morning that this guest checked out. Bride apologized to front desk staff for the situation being her mistake. Room given away was requested by her earlier that week with hotel manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Lyon, Michigan, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 September 2012

Though we had to bicycle our way through some major construction on Hwy 10, the hotel was clean and affordable. Not a negative word was said about us wheeling our bicycles into the room either. The staff was friendly and helpful. They pointed to a restaurant next door so we didn't have to get back on the bicycles for dinner. The staff and other patrons were also helpful in finding the local bicycle trail for our next day's ride.

  • Stayed August 2012, travelled with friends
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Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cobblestone Inn and Suites Brillion

Property: Cobblestone Inn and Suites Brillion
Address: 800 W Ryan St, Brillion, WI 54110-1061
Region: United States > Wisconsin > Brillion
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Brillion
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Cobblestone Inn and Suites Brillion 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
Enjoy a convenient location near everything Brillion has to offer. Situated near Deer Run Golf Course and Brillion Nature Center, this hotel offers easy access to Highways 10. Nearby corporate offices include Endries, Ariens Company, Brillion Iron Works, SDF Strapping, Professional Plating, and Zander Press. The Cobblestone Inn and Suites Brillion also offers you a short drive to Lambeau Field, Bay Beach Amusement Park, EAA AirVenture, and Heritage Hill State Park. Stay connected and relaxed while exploring or working in Brillion with complimentary Wi-Fi access, 24-Hour Business Center, complimentary hot breakfast, fitness center, and so much more. ... more   less 
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