I booked this hotel through Expedia, and when I got there, the lady at the front desk (there was only one person working at 5p.m. which is like prime time for checking in???) was on the phone with Expedia. After about 5 minutes of standing there not being acknowledged, she asked my name. When I gave her my name, she said there was a problem, she just got off the phone with Expedia, and that they were changing my hotel.
I wasn't given information, so I had to ask for clarification. I said "there's a problem with what?" She told me something about a pipe busting and damaging several rooms on the third floor, and that the rest of the rooms were sold out. She then told me she'd made arrangements with another COMPARABLE hotel down the street, and they they had been briefed, and all I had to do was give my i.d.
I went to the other hotel and they didn't know what was going on. The lady from DT had only called and said she's sending people over. So, the woman at the new hotel had to call DT back to see what she was supposed to do. She ended up calling Expedia because of a $ issue since DT already had the money I'd paid. After 40 minutes of standing at the front desk with another couple who were experiencing the same problem, I got my room key.
The new hotel WAS NOT comparable in any sense of the word. It was old and dirty. It was a "suite" in that it had a separate bedroom and living room, but I'd rather had stayed at DT. Plus, no cookies!
In all fairness, the woman at the front desk at DT was very pleasant, but I think somewhat overwhelmed. My wife complained, and they have since been very accommodating. The lobby seemed nice.
- Official Description (provided by the hotel):
- The DoubleTree Milwaukee-Brookfield provides a convenient base when visiting the Milwaukee and Brookfield area. This hotel was recently renovated and boasts modern amenities and comfortable accommodations just minutes from Downtown Milwaukee. Enjoy spacious rooms, onsite dining, a 24 hour business center, fitness room and indoor pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hilton Hotels Direct, Booking.com, Hotels.com, Priceline, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your DoubleTree by Hilton Hotel Milwaukee - Brookfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Hotel Milwaukee Brookfield
- Doubletree Brookfield
- Brookfield Doubletree