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“Decent place to stay, with a small bathroom”

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Sheraton Milwaukee Brookfield Hotel
Ranked #6 of 13 Hotels in Brookfield
Iowa City, Iowa
Level Contributor
183 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Decent place to stay, with a small bathroom”
Reviewed 13 January 2014

This hotel was just fine for the price. The only complaint was the tiny bathroom. This was an issue with the ladies in my group. There was very little counter space for them to put all their things. The room was on the small side, thus the smaller bathroom. Other than that, the room was very clean, and the beds were comfortable. The restaurant / bar area is a nice bonus and we took advantage of the breakfast buffet and it was good. They also have a decent sized lobby area if you're waiting to meet someone. The staff was also attentive.

Room Tip: We had a room near the ice/vending machines and were concerned, but never heard any noise.
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Green Features: They provide a recycling bin in the room. If you are staying more than one night, they offer an incentive, if you request "no maid service".
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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648 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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English first
Brodhead, Wisconsin
Level Contributor
108 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 3 January 2014

My main complaint is about acoustics. The rooms are not very well insulated for noise, people talking in the hallway sound like they are talking in your room. The sound of a baby babbling, while cute, carried through the vents. A dog barking, anxious for it's owner, kept me up for a good hour (the downside of being a pet-friendly establishment) even though he was housed several rooms down from us. That said, the bed was comfortable, the room was fine, and we were able to get it on priceline for a reasonable rate. I would probably not stay here again - for the same price I could stay at many hotels in the area that are just as nice or nicer and have better ammenties (like a continental breakfast). This place seems to be skating by on the Sheraton name.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank SadiByrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, 29 January 2014
Hi SadiByrd,

Thank you for choosing to stay at the Sheraton Milwaukee Brookfield Hotel.

I apologize you experienced noise during your stay. We do allow dogs under 40lbs with no fee. If you encounter noise during your next stay, please call our Guest Services Team, by pressing 0 from your guestroom phone. We would be happy to assist on your behalf or move your room to another part of our hotel.

I’m glad to see you enjoyed our comfortable Sheraton Suite Sleeper Bed.

Thank you for taking the time to write us a review.

As of 2/3/14, we will have completed our multimillion dollar renovation, including: new guestroom furniture, new carpet, resurfaced pool area and updates to Alfiere restaurant and lounge. We hope to get a chance to welcome you back, to our new hotel, in the future!

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Maine
Level Contributor
167 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 December 2013

Stayed at this hotel over the weekend. It is obviously an older building that has been updated and renovated - new carpets and fixtures evident. It is not at the same level of quality I have come to expect at other Sheraton and Starwood properties, but it is a good value if you are not particular. The bedding is great and at the same level as other Starwood properties. The staff was friendly and very helpful. Location is right next to a large shopping mall. Good restaurants are very close and it is near major highways.

Room Tip: It is a large hotel, so you will want to consult the map they provide so you can park near an entran...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Northern_Traveler701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davison, MI
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 December 2013

We continue to love this hotel. Let me first mention Lynn and Kayla at the front desk. Always helpful and smiling. The shower is terrific. Has a great safety rail and non-skid floor which is missing in many hotels. The TV is on a raised dresser and is easily seen. The channel guide is easily accessed and reception is excellent. Bedside night stands each contain two easy access electrical outlets which are EXTREMELY handy. The bed is wonderfully comfortable. Hotel location is excellent. Adjacent to a huge indoor mall with terrific shopping. Excellent restaurants not only in the mall but in the surrounding area. Hotel is easy access to freeway. And ... Starbucks coffee in the room. This is a winner!

Room Tip: We like the south west side for easy access. And it's PET FRIENDLY!
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Green Features: Great idea to have daily maid service as an option. We love the daily $5.00 certificate instead of someone coming in the room every day.
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2013

Lovely Property to be sure. But when stranded here in a snow storm, the staff at the front desk (especially Ashley Maickelson) were incredibly gracious and helpful in helping us get out safely. Truly a great customer service experience.

  • Stayed December 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Travler27Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, 12 December 2013
Hi Travler27Miami,

Thank you for choosing to stay at the Sheraton Milwaukee Brookfield Hotel.

I know it can be frustrating when travel plans are delayed by weather, but am delighted our Front Desk Team was able to make such a wonderful impression on your stay. I have already passed your comments on to the General Manager for his review.

Thank you for taking the time to share your experience.

We are currently undergoing a multimillion dollar renovation and hope to get the chance to welcome you back in the future! (With, hopefully, better weather)

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 November 2013

I stayed at the Sheraton Milwaukee Brookfield recently for a business trip. As far as Sheraton properties go this particular property is average. However it does have many features and amenities that will be appealing to business travelers including meeting rooms, business center and good gym and cardio workout facilities. Rooms are decent but no great.

The hotel is located near shopping and restaurants which is nice but I found the hotel layout a bit confusing. The hotel is quite sprawling and once parked it isn't obvious where the easiest access to the lobby is from the parking lots surrounding the hotel. I entered in on the meeting room wing and had to walk quite a long ways to the other wing where the lobby was located.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sojoerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, 26 November 2013
Hi Sojoerner,

Thank you for choosing to stay at the Sheraton Milwaukee Brookfield Hotel.

I’m glad to see you enjoyed our convenient meeting rooms and state of the art fitness centers. We know that for many travelers, breaking from your usual routine does not necessarily mean breaking from your daily workout. That is why we developed the spacious, on-site Fitness Center in partnership with the world-renown holistic fitness experts at Core Performance. Our guests are encouraged to focus on four fundamentals of optimal performance: mindset, nutrition, movement and recovery.

I apologize you felt our hotel layout was confusing. We do have hotel maps available at the Front Desk which shows the best entrances for each wing of our hotel. I have passed on your review to the new Front Desk Manager to share with our Front Desk team.

Right now we are undergoing a multimillion dollar renovation and are expected to finish in January 2014. We look forward to a fresh new product our guests will consider the best in the Milwaukee/Brookfield area.

Thank you for taking the time to share your experience and we hope to welcome you back soon!

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glendale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 November 2013

Rude front desk staff, unkept grounds, ridiculous in-room coffee maker, shoddy furniture (except the bed),the outlet at the desk didn't work, drab bathroom that had mold spots on ceiling and loud fan, rough towels, very slow elevators, RUDE FRONT DESK staff...oh wait I said that first (my bad). Then what sucked when you can't even get 1 cup of coffee due to the lousy in-room coffee maker when you go for breakfast, you can't make your own cup of coffee at the breakfast bar.
The only compliment I have for this institution is the blonde gal who worked the bar when I was there.

Room Tip: If you can avoid it...don't stay
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shestiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, 26 November 2013
Hi shestiles,

Thank you for staying at the Sheraton Milwaukee Brookfield Hotel.

I apologize you were disappointed in the condition of your room. Right now, we’re in the middle of a multimillion dollar renovation and have finished installing new carpeting in all the guestrooms. We are currently working on installing corridor carpeting and guestroom furniture. If you find something in your room which is unsatisfactory, please let us know. We would be happy to either fix the problem or relocate your room to one where you feel more comfortable.

All of our guestrooms are equipped with single serve Starbucks coffee makers. This allows our guests to have fresh brewed coffee in the privacy of their own room. If you purchase the breakfast buffet and would like coffee, just ask your server and they would be more than happy to provide this to you. Our gift shop also has gourmet coffees, cappuccinos and macchiatos for guests who would prefer a fancier breakfast drink.

I apologize you felt our Front Desk team was rude. I have passed on your comments to our new Front Desk Manager for her review.

I’m glad to see you enjoyed our comfortable Sheraton Sweet Sleeper beds and our bartender in Alfiere Lounge.

Thank you for taking the time to share your review and we hope to welcome you back to our new hotel in 2014!

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Milwaukee Brookfield Hotel

Property: Sheraton Milwaukee Brookfield Hotel
Address: 375 S Moorland Rd, Brookfield, WI 53005-4250
Phone Number:
Region: United States > Wisconsin > Brookfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 13 Hotels in Brookfield
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Milwaukee Brookfield Hotel 3.5*
Number of rooms: 389
Official Description (provided by the hotel):
Sheraton Milwaukee Brookfield Hotel is near downtown Milwaukee, Mitchell (MKE) airport, and GE corporate headquarters. Located off I-94, our luxury accommodation has 19,000 sq ft of meeting space. ... more   less 
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Also Known As:
Sheraton Brookfield
Sheraton Milwaukee Brookfield
Brookfield Sheraton

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