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“Beautiful gem in idyllic settings”

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Residence Inn Milwaukee Brookfield
Ranked #9 of 13 Hotels in Brookfield
Reviewed 5 January 2014

I stayed at this residence inn on and off over a year. The surrounding golf courses provide a very nice setting to this hidden gem of a hotel. If you take monday-wed booking you may get very good rates. The breakfast is good, but having a kitchenette and a full sized fridge makes for a quick room breakfast. They would upgrade to a two bed two suite if you ask. The front desk staff is really nice and go out of way to help. Just 25 mins from downtown and near the mall and highway.

Room Tip: They have free wi-fi, you may have to get them to help you get setup
  • Stayed: August 2013, travelled on business
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Thank ankuremail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIBROOKFIELD, General Manager at Residence Inn Milwaukee Brookfield, responded to this reviewResponded 6 January 2014

Thank you for comments about our property. We are so grateful to be able to offer such a unique property surrounded by an 18-hole golf course which gives wonderful views all four seasons yet is so convenient for our guests. All the best in this new year!

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Reviews (157)
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59 - 65 of 157 reviews

Reviewed 28 December 2013

The hotel site is beautiful. The staff is extremely helpful and accommodating. The room was spacious and comfortable. I was there during a "wintery mix" week and had no experience with that, but the staff was quite informative and so all was good. They must have worked all night to ensure that every walkway and the driveways were salted! Great place!

  • Stayed: December 2013, travelled on business
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Thank Apple051979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIBROOKFIELD, General Manager at Residence Inn Milwaukee Brookfield, responded to this reviewResponded 29 December 2013

We appreciate the time you took to write a review about our property. With the snowiest December in a decade, our Engineering Department and private contractors have worked very hard to keep everything safe, clear and clean and we are very much appreciate their dedication as well as your compliments about them. We hope you can stay with us again sometime soon!

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Reviewed 22 December 2013

So far, this is the worse Marriott I have ever stayed in. It made me take a break from staying at a Marriott in general. When I stayed here, the smoke alarm keeps going off and by no means am I a smoker, someone came to "fix" it, but it turns out they just put the old one in. So, when the maintenance person left, 10 minutes later, it went off again. I decided to remove the alarm myself in the middle of the night. When I checked out, a few days later, there was a $250 charge for tampering with smoke detector. I even called Marriott about it and they did not even seem to care.

So, please, do not stay here!

  • Stayed: January 2013, travelled on business
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Thank kellylovesmiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIBROOKFIELD, General Manager at Residence Inn Milwaukee Brookfield, responded to this reviewResponded 27 December 2013

We again apologize for the inconvenience of the smoke detector going off in your guest room. As most can relate, smoke detectors do not go off at the most opportune of times. When they do go off without being triggered by smoke or such it is usually due to the back-up battery system going down. With hard-wired smoke detectors there is always a back-up battery system. When the back-up system has an issue, the smoke detector does go off - this is a safety and security feature of smoke detectors. Again, unfortunately, this can happen at three in the afternoon or three in the morning or anytime in between.

When you reported the smoke detector going off our staff responed, troubleshooted and restored the back-up system in the smoke detector - which is standard protocol and would be similar to replacing your home/apartment smoke detector batteries - you wouldn't throw away the detector, you replace the batteries, and make sure the detector was functioning.

You mentioned that the smoke detector later beeped again, though the dector showed no signs of any other issue and functioned properly once the back-up batteries were replaced, the beeping indicates the detector should be looked at again. Though rare, this can happen - to any type of detector whether commercial or residential. Again, this does not happen at set times but rather immediately to indicate another check. At that time a simple call to the front desk to notify them would have allowed our engineering staff to troubleshoot or simply replace with a new detector - something that inititally wasn't called for.

With our commercial smoke detector being hard-wired into the ceiling, a guest ripping down the smoke detector and not notifying the hotel of the additional problem damages hotel property but far more importantly becomes a life safety issue for you and all guests in the building and is something that, depending on local ordinances can be a crime. You were charged for the damage occured in the process of removing the smoke detector and the costs to repair and replace.

Again, through smoke detectors beeping going off can be a nuisance going off, they are designed to be just that - to alert of an issue or pending emergency.

Is is dishearting that you would describe our property as a "Ghetto" because of a smoke detector going off and write a review of such 11 months after the situation occured.

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Reviewed 11 November 2013

It was nice to come back and stay at the Residence Inn in Brookfield, it had been to long. I saw new faces, but the same warm hospitality I have come to expect when I stay here. Overall, everyone is just great.

  • Stayed: September 2013, travelled with family
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Thank wesurfff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIBROOKFIELD, General Manager at Residence Inn Milwaukee Brookfield, responded to this reviewResponded 12 November 2013

We love seeing our guests come back again and again. Thank you for taking the time to write a review and comment about our hotel and our associates - we will definitely share it with the team.

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Reviewed 23 October 2013 via mobile

It's past time for Residence to replace the carpet and update the rooms at this site and there are signs no one here cares. There was dried pee on the toilet which could just be an isolated cleaning issue, but I also heard rodents running around in the walls and if you do stay here, make the steep walk to an upstairs unit, otherwise you're listening to every step of whoever did get the unit above you.

Stayed: October 2013, travelled on business
1  Thank PaulGoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIBROOKFIELD, General Manager at Residence Inn Milwaukee Brookfield, responded to this reviewResponded 25 October 2013

We appreciate comments left by all of our guests and the ability to respond. We continually are doing improvements to the property - many have transpired throughout the past several months, some are slated to start with in the next few weeks and other are in the planning process. As to your comments about hearing rodents running in the walls, we have a highly regarded third party pest control company which monitors our property and we have not encountered anything like you mention.

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Reviewed 14 September 2013

Had to make a last minute reservation to stay the night at the Residence Inn Milwaukee Brookfield. The rooms are clean. The hotel was a standard mi level Marriott hotel. The staff was friendly and the beds were comfortable. The rooms were clean and up to date. I would stay again.

  • Stayed: August 2013, travelled on business
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Thank Tim Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIBROOKFIELD, General Manager at Residence Inn Milwaukee Brookfield, responded to this reviewResponded 25 September 2013

We are glad you did find our property! Thank you for taking the time to write a review and your comments about how you appreciated the customer service we provided as well as the cleanliness of guestrooms and being able to get a good nights rest on the Marriott beds. We strive to provide the very best each and every day. We look forward to your return visit with us, hopefully some time in the near future.

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Reviewed 3 September 2013

Have been staying here forever - as long as its been here. Used to love it - still want to stay here - but more run down every year and the service continues to decline over time. Housekeeping remains excellent - great housekeeping staff. Area around hotel declining & while on nice property - get more worried about staying in area each year. If would update outside, stairs, inside a bit, would be very nice.

Room Tip: Stay upstairs for peace & quiet - residence inns are never well insultated
  • Stayed: March 2013, travelled with family
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Thank JD2009Trvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIBROOKFIELD, General Manager at Residence Inn Milwaukee Brookfield, responded to this reviewResponded 25 September 2013

I'm glad you had a great experience with our Housekeeping Department - they work very hard each and every day to ensure all of our guests have that same feeling. In regards to your comments about the exterior areas, we are working diligently on several areas. A long drought last summer with a city imposed watering ban, followed by a harsh winter and then non-stop rain from April thru mid-June has put third party contracts still to this point of the year way behind throughout SE Wisconsin. Our engineering department has been working hard to do additional work to. We are addressing and take the matter very seriously.

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Additional Information about Residence Inn Milwaukee Brookfield

Address: 950 Pinehurst Ct, Brookfield, WI 53005-6958
Region: United States > Wisconsin > Brookfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Brookfield
Price Range: £73 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Milwaukee Brookfield 3*
Number of rooms: 104
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Also Known As:
Residence Inn By Marriott Milwaukee - Brookfield Hotel Brookfield
Residence Inn Brookfield
Brookfield Residence Inn

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