I've stayed in the Residence Inn for 50+ days. I initially wrote a better review, but I've noticed the service declining and felt it significant enough to rewrite my review.
The hotel itself is in a great setting. It's surrounded by a public golf course, which gives it a very quiet setting. It's a bit difficult to find at night if you've never been there before.
The buildings are dated. The staff do their best to maintain the buildings. Everything works, Railings are painted. Sidewalks are shoveled during the snow. That all said, it's an aging facility. The rooms do get drafty, the beds a bed worn, and the rooms outdated.
The more recent item I noticed was the degradation in service. I've consistently been a Marriott gold or platinum member, and yet the staff made no differentiation with me during check-in. I even asked for a 1:00 PM checkout one day (status should allow for 3:00) and they suggested I'd need to pay a 1/2 day rate. I don't know if it's training or just this specific hotel, but I expect better treatment for their status members.
There are other hotels in this area that are much better for the same rate as this.
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- Also Known As:
- Residence Inn By Marriott Milwaukee - Brookfield Hotel Brookfield
- Residence Inn Brookfield
- Brookfield Residence Inn