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“Anniversary Stay February 2014”

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Country Inn & Suites By Carlson, Milwaukee West (Brookfield)
Ranked #2 of 13 Hotels in Brookfield
Certificate of Excellence
Brookfield, Wisconsin
1 review
“Anniversary Stay February 2014”
5 of 5 bubbles Reviewed 9 February 2014

We truly enjoyed our stay, everyone was wonderful to us. Very accommodating and friendly. the hotel was very clean and the food was great for breakfast. We came for our Anniversary and they went above and beyond our expectations, with a wine and chocolate and a personalized card.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maryjo0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarman2031, General Manager at Country Inn & Suites By Carlson, Milwaukee West (Brookfield), responded to this review, 11 February 2014
Thank you for your wonderful comments about our hotel and our service. I will share this with my entire team. We look forward to your visits again in the future.

Warm Regards,

Jeff Arman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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670 reviews from our community

Traveller rating
    415
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    61
    16
    14
See reviews for
285
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171
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 January 2014

Booked this hotel with the advanced rate. Entered my date wrong. Immediately called the front desk and was treated very rudely, they would not modify my reservation. Talked to several managers, same story. I will never stay in Carlson again. I have never had this issue even with advanced purchases in Hilton or Marriott chains. They all have a policy to allow changes for 24 hours. Carlson is not keeping up with the competition.

  • Stayed January 2014, travelled with family
    • Service
Helpful?
1 Thank sthorno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarman2031, General Manager at Country Inn & Suites By Carlson, Milwaukee West (Brookfield), responded to this review, 13 January 2014
Thank you for taking the time to let us know about the problem with your reservation. We as always would be happy to give a room for a different date in exchange.

Sincerely,

Jeff Arman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Iowa
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

We always stay here when in the Milwaukee area. It is a very nice hotel with suites and the staff will bend over backwards to help you if you need something. The free breakfast has something for everyone and is a great start to the day. The king size bed is ultra comfortable, the suite has a dining table along with a chair and sofa to relax and watch HD TV. We had friends up to celebrate Christmas and we had plenty of room and had a great time. It is a steal for the price. An extra is having the restaurants Chaamps and Outback connected to the hotel. After dinner and drinks it is easy to wander back to your room with no worries. You can get to most of Milwaukee and the suburbs in 15 minutes. A great location. We'll be back.

Room Tip: The extra cost for the suites is well worth the money, especially if you are staying more than one n...
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarman2031, General Manager at Country Inn & Suites By Carlson, Milwaukee West (Brookfield), responded to this review, 13 January 2014
Thank you for sharing your stay with us over the holidays. My entire team was so pleased to hear your wonderful comments about our hotel and service. We look forward to your next visit with us.

Warm Regards,

Jeff Arman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wahpeton, ND
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

Rooms were very nice, breakfast was delicious, customer service was great, and location was good! The rooms were very nice sized and the beds were very comfy. Flat screen Tv's and up to date décor made the hotel feel clean and comfortable. Price for quality was great!! Unfortunately, we did not use pool or exercise facilities so I can not rate that portion.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvs2travel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarman2031, General Manager at Country Inn & Suites By Carlson, Milwaukee West (Brookfield), responded to this review, 13 January 2014
Thank you for taking the time to let us know about your wonderful stay at our hotel. We pride ourselves on great service and I'm glad we delivered that promise. We look forward to your next stay with us. I have shared your comments with our entire team.

Best Regards,

Jeff Arman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Indiana
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 15 December 2013

Good location. Nice property. Hot tub was not working correctly, very cold. Way too many people in the pool area to the point it was not enjoyable. For a property that size the pool should have been 3X current size. Breakfast was nice. Room was a good size.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elconquistador765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarman2031, General Manager at Country Inn & Suites By Carlson, Milwaukee West (Brookfield), responded to this review, 17 December 2013
Thank you for taking the time to let us know about your stay at our hotel. We will adjust how we handle large groups at one time in our pool area. Our team enjoyed hearing about your wonderful comments about our breakfast.

Regards,
Jeff Arman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 15 December 2013 via mobile

For the value that we got it was great, but the pool facility were horrible. The hot was named by us a warm tub, and the pool was over capacity. It was nice to have outback connected to the hotel so we didnt have to go outside.

Stayed December 2013, travelled with family
Helpful?
1 Thank elconquisdatorJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarman2031, General Manager at Country Inn & Suites By Carlson, Milwaukee West (Brookfield), responded to this review, 17 December 2013
Thank you for taking the time to share with us your experience at our hotel. We had a large group in the hotel that all shared the pool and whirlpool facilities at the same time. We will make some adjustments to make sure this isn't a problem for future visits. Again, thanks for staying with us and we look forward to serving you in the future.

Jeff Arman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 bubbles Reviewed 30 November 2013

We like this chain, but not this property.

Had a shoddy stay over Thanksgiving. Issues:

1. Heat didn't work. When it's 16 degrees outside in Wisconsin, this is not good. At all.
2. Front desk lost a very critical over night package. Front desk person was a total hag about the whole thing, overtly rude and couldn't care less. When she finally found it, didn't bother to apologize instead implying that it was for our own benefit that it was "locked up in the manager's office", this after lecturing me that if she didn't have the package on the log, there was none (the fact I had UPS tracking matter little to this ill trained person).
3. Seemed like there were 200 student athletes in the hotel. Cool? Kind of. Until you try to take advantage of the free buffet and have to wait for a line of 50 or so teenagers file through like a disgusting chow line. 20 minutes later, no silverware. It was not as if the hotel could not have prepared for them.
4. Stayed across from the housekeeping room. Huge mistake, unless you like the sound of a door opening every 2 or 3 minutes. Nice that they kept letting is slam.

Only positive - housekeeping staff were quite nice. And kids liked the cookies and the snack food for sale.


I would encourage you to look elsewhere.

Room Tip: Avoid first floor near housekeeping room.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarman2031, General Manager at Country Inn & Suites By Carlson, Milwaukee West (Brookfield), responded to this review, 2 December 2013
Thank you for taking the time to let us know about the issues you encountered at my hotel. We have reviewed and addressed the problem with the staff members involved, and we are confident this won't occur again in the future. We normailly pride ourselves in great customer service and we clearly needed to improve the perception. We hope to serve you again in the future.

Sincerely,

Jeff Arman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Milwaukee West (Brookfield)

Property: Country Inn & Suites By Carlson, Milwaukee West (Brookfield)
Address: 1250 S Moorland Rd, Brookfield, WI 53005-6943
Phone Number:
Region: United States > Wisconsin > Brookfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Brookfield
#2 Business Hotel in Brookfield
#2 Family Hotel in Brookfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Milwaukee West (Brookfield) 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Country Inn And Suites Milwaukee West
Country Inn & Suites Milwaukee West Hotel Brookfield
Country Inn Brookfield
Brookfield Country Inn
Country Inn Milwaukee West

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