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“Nice hotel in northern Milwaukee”

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Four Points by Sheraton Milwaukee North Shore
Ranked #1 of 4 Hotels in Brown Deer
Certificate of Excellence
New York City, New York
Level 6 Contributor
165 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Nice hotel in northern Milwaukee”
Reviewed 2 August 2013

We stayed at the Four Points as all the hotels by the airport were full. Discovered there was a Paul McCartney concert that evening but who knows why it was so busy in Milwaukee. The Four Points was close to one of my clients so we decided to book the hotel and just drive a bit farther.

The weather that day in July was sweltering but the lobby was nice and cool. Check-in was far from efficient. A women at the front desk called someone else to come help us. He checked each of us in but we had to confirm the rate and ask him for our breakfast voucher (included in our rate). Took him time to find the right voucher I guess. Come to think of it, he never acknowledged my Starwood Gold either. The women kept working and didn't help my colleagues who just waited.

The hotel itself looked fresh and new. Elevators took us up and the room was very modern looking. Two beds, functioning A/C considering the heat outside, work table with several plugs and sufficient lighting. Small fridge and electronic safety deposit box. Room was comfortable and we had free wifi.

I did notice a single glass cup on the floor in the hallway. It sat there until the next morning so I guess they don't check the floors after the cleaning staff has left.

Didn't hear any noise at night, rooms were quiet. Got to use the gym which requires you to walk through the swimming pool which was empty. Gym is small with a few pieces of equipment but was clean and functional.

Had the buffet breakfast in the morning. Small selection but quite sufficient with fresh fruit, cereal, breads, pre made eggs, bacon, etc. Staff were quite friendly.

Check-out was fine, bills were correct. I stay in quite a few hotels for work so overall a decent stay and would have rated higher except for the service items I mentioned.

  • Stayed July 2013, travelled on business
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Helpful?
Thank johnathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim K, General Manager at Four Points by Sheraton Milwaukee North Shore, responded to this review, 5 August 2013
Thank you for your input. I have reviewed your comments about your check-in experience with my Front Office Manager. In-service training has been done to insure your check-in experience is not repeated. It was good to hear you liked our newly renovated hotel. Hope you have an opportunity to stay with us on your next visit to the area.
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276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
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English first
Des Moines, Iowa
Level 5 Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 July 2013

We stayed at the Four Points in Brown Deer for just one night on July 9th. My wife & I stayed with two 2-year olds and an infant, and booked two rooms which were adjoining. This was a stop-over on our way to northern Michigan via the Lake Express Ferry in Milwaukee. I had stayed at the Four Points previously about 2 years ago. It has been remodeled and was extremely clean and newly polished - at least the spaces that I used were. They had 2-for-1 beers in the bar (much needed with 3 kids 2 & under) and the rooms were very well-appointed. This Four Points location seemed more like the Sheraton or even Westin brands of the Starwood hotel family. The rooms and all amenities were very good. We used room service which was quick and the food was good. We did not use the restaurant in-house due to our pack of kids. The location is very close to the freeway with access to downtown Milwaukee only 15 minutes or so. There is also quite a bit of big box type of shopping very close if you need anything, other local restaurants not far to the east (past the freeway) and a wonderful park with Lake Michigan views that is somewhat hidden, and not super close to the hotel, but within about 10 minutes if you follow the main road east past the freeway and directly into the neighborhood past the freeway and shopping areas....the road curves to the south and eventually comes upon very large residential homes (i.e. mansions) that all back up to Lake Michigan and eventually you come to a nice park; great for kids that needed to stretch and blow some energy off, and for the beautiful view of the lake. I would definately stay at this location again if in the Milwaukee area.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank NewfiePupLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay, Wisconsin
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 June 2013

We found this hotel to be clean, and the staff to be very friendly. We felt the beds were extremely comfortable and our rooms were clean. We paid an extra fee to our room rate to include breakfast. The breakfast buffet was very limited but sufficient. If you have to pay the $10+ dollars per person charge for the breakfast buffet, then I would go somewhere else.

The hotel was located a bit off the main highway and there was not a lot of nearby sightseeing. However, access was very easy and parking was plentiful. The main entry way was clean and open, and the front desk was helpful. In general, everyone working there seemed to want to make sure that our stay was pleasant.

Our room had a small refrigerator and coffee maker. There was no usable desk other than one that you pulled out from the cabinet that was difficult to use since it took all the space between the wall and the foot of the bed. A free bottle of water was included, nice touch.

The ONLY negative aspect of this hotel is that the walls are EXTREMELY thin. If you stay at this hotel and the other guests are courteous then it will be a pleasant stay. Our first night was very nice. However, our second night was a nightmare. There must have been four or five families that knew each other staying on our floor. It was unbearably loud with kids (little ones and teenagers) running, screaming, and banging doors in the hallway for about two hours. My husband and daughter were at the hotel pool when the same group of kids entered the pool creating unbearable level of raucous and chaos. These kids left wet puddles of water all over the elevator areas, and wet pool towels were scattered all over the hallway on our floor. It was just out of control. I don't think the hotel to blame for the behavior of these families. Just know that the walls are extremely thin and hope for courteous guests.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank Confused
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim K, General Manager at Four Points by Sheraton Milwaukee North Shore, responded to this review, 9 July 2013
Thank you for your comments. Please accept my apologies for the inconvenience you experirenced your second night with us. I have reviewed your comments with my staff and we have all made a commitment to better manage the situations you discribed. Thank you for staying with us.
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Cheyenne, Wyoming
1 review
Reviewed 20 June 2013

I usually stay with family in Milwaukee but needed a hotel this time and boy was I glad I found this gem! The cost was easily $40/night less than other area hotels with comparable amenities. I booked a suite for my family of 5 and the hotel brought up a complimentary crib for the baby. Having a door between our room and the main room, with the pull out couch for the kids and the crib, was perfect for a little bit of privacy. The suite was not much more than a regular room. I booked a regular room for my parents, with 2 queen beds, and they loved the place as much as we did. We all agreed that the beds were the most comfortable we've ever had in a hotel, we were trying to check the tags for the brand to replace our mattress at home! The kids loved having both an indoor and outdoor pool. The food from the Bistro was tasty and a good value. Two employees who stood out for us were Matt, the bartender, and Devin, who delivered a few different items to our room over the course of our stay. You can tell that the employees want to be there and truly care about the customer experience. The owner of this hotel is doing everything right. The property is newly remodeled, has great amenities, a friendly staff, and comfortable surroundings. I will definitely stay there again and I raved about it to all of my Milwaukee friends and relatives.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim K, General Manager at Four Points by Sheraton Milwaukee North Shore, responded to this review, 9 July 2013
Thank you for your comments and staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte NC
Level 6 Contributor
151 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 June 2013

The main hotel is nice, descent restaurant and bar area. The guest room I was in could sleep 4 however the bathroom was small and had a single sink. Not sure how 4 manage! The insulation was not great.

Room Tip: Ask to be well away from the elevator and in a corner.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
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    • Service
Helpful?
Thank mvann4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim K, General Manager at Four Points by Sheraton Milwaukee North Shore, responded to this review, 19 June 2013
Thank you for your comments and we look forward to you staying with us on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CHICAGO
Level 4 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2013

Great location central to the Milwaukee suburb. Complimentary breakfast each morning as well as a snack following a busy day. Bartender was very attentive and make several location brewery recommendations as well. The bed was very comfortable and all at an attractive price. Pool area was nice and clean-looking forward to trying the outdoor pool on my next trip.

  • Stayed May 2013, travelled on business
    • Value
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Helpful?
Thank LORA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim K, General Manager at Four Points by Sheraton Milwaukee North Shore, responded to this review, 19 June 2013
Our outdoor pool is open from Memorial Day to Labor. Hopefully you can stay with us during that time. We appreciate your business.
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Lenexa, Kansas
1 review
Reviewed 7 June 2013

Was very pleasantly surprised by this hotel as the Four Points brand seems to vary from
hotel to hotel. Understand it was recently renovated and done very well! Was especially
impressed with Judy Tobin at the front desk and her level of customer service; really
outstanding. Can't say the same for Jessica, the front desk person when I checked in.
She was rather abrupt and surly. Maybe it differs across the Sheraton brands but there are
specific points of information the front desk is supposed to relay to a new guest, none of
which Jessica offered.

Overall it was an excellent experience and I will stay there again!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim K, General Manager at Four Points by Sheraton Milwaukee North Shore, responded to this review, 19 June 2013
It was great hearing our staff and hotel were to your liking. I have reviewed you comments with Jessica and she apologies and hopes you will give her another chance and stay with us on your next visit to the area. Thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Milwaukee North Shore

Property: Four Points by Sheraton Milwaukee North Shore
Address: 8900 N Kildeer Ct, Brown Deer, WI 53209-1219
Phone Number:
Region: United States > Wisconsin > Brown Deer
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Brown Deer
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Milwaukee North Shore 3*
Number of rooms: 149
Official Description (provided by the hotel):
Four Points by Sheraton Milwaukee North is located in the North Shore area, convenient to General Mitchell International Airport. Close to Bayshore Town Center, Bradley Center, and Summerfest. ... more   less 
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Also Known As:
Four Points By Sheraton Milwaukee North Hotel Brown Deer
4 Points By Sheraton Milwaukee North
Four Points Brown Deer
Brown Deer Four Points
Sheraton Brown Deer

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