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“Great stay for a small town” 5 of 5 bubbles
Review of BEST WESTERN Crandon Inn & Suites

BEST WESTERN Crandon Inn & Suites
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BEST WESTERN Crandon Inn & Suites
Ranked #1 of 2 Hotels in Crandon
Certificate of Excellence
Eau Claire, Wisconsin
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great stay for a small town”
5 of 5 bubbles Reviewed 14 May 2014

I enjoyed the decor and layout of the room. The shower was nice with the granite and extra vanity. It was a very quiet evening and there were not a lot of guests at the hotel. The front desk was knowledgeable with recommendations for eating.

Two downsides - The bar was not open in the evening (I imagine this is more of a busy season offering) and the pool was under construction. This impacted me little and I would still recommend it as a place to stay.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 reviews from our community

Traveller rating
    99
    38
    7
    5
    1
See reviews for
62
42
7
24
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Kenosha, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 April 2014

The staff goes above and beyond to make you comfortable, and the rooms are clean quiet and comfortable. The hotel also has what I think is a very nice location just off the highway yet a nice view of the woods.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gerald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal G, Manager at BEST WESTERN Crandon Inn & Suites, responded to this review, 14 April 2014
Thank you so much for your kind words about the staff here, they work very hard to impress and take those extra steps to go above and beyond. Cleanliness is something we excel at and appreciate you noticing. Being nestled in a cozy nook of the northwoods makes a comfortable stay easy, we can't take all the credit. Glad you had a nice time and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manitowoc, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

One of the best hotels we've stayed in.Nice big,clean rooms. A good nights sleep, excellent staff. great breakfast bar. Nice swimming pool & hot tub area.Crandon is a nice town, with lots of restaurants & bars.Fun for winter & summer events.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal G, Manager at BEST WESTERN Crandon Inn & Suites, responded to this review, 1 April 2014
Thank you for your kind review. We have been working very hard to implement new strategies to both continue and improve our customer satisfaction. Looks as though the hard work is paying off. We sure are glad to have you stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
1 review
3 of 5 bubbles Reviewed 22 March 2014

I was surprised to see the room was dusty and there were clothes in the drawers when I arrived. Not sure if someone is using that room since the bolt lock was making so that the door was not closed upon arrival. Staff nice, but far too few employees. The hotel would have made alot more money from us if there had been a waitress in the bar area.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal G, Manager at BEST WESTERN Crandon Inn & Suites, responded to this review, 27 March 2014
As anyone reading this can tell, we are having a few issues and excuses aside I would like to formally apologize. Winter can be a rough go in the normally beautiful north woods, this winter in particular has been overly long and quite miserable might I say. That being said, there is no reason for your stay to be less than satisfactory. We strive for the highest quality we can provide, and would be very appreciative of a second chance to show that we are on our game and even though off days can happen (there's those excuses again lol) we are always trying to do better than the day before.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Menomonee Falls, Wisconsin
1 review
4 of 5 bubbles Reviewed 19 March 2014

The parking lot I pulled into at check-in was just north of the entrance to the hotel. It was ice covered, slippery and dangerous with little done to address the problem. The hotel room smelled great, was relatively clean although I noticed water still standing in the shower stall and dust and litter under the towel vanity in the bathroom. My breakfast consisted of half a bakery item, a stale English muffin, yogurt and the coffee ran out. The hotel staff was great, friendly and accommodating. Paid $81 per night plus taxes which seemed a little high considering it was the off season, a Sunday night and near-by casino hotel rooms were going for $39 to $59 per night.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal G, Manager at BEST WESTERN Crandon Inn & Suites, responded to this review, 3 April 2014
I apologize for the parking lot, it has been a brutal winter here and the ice had overcome us. I am glad that the room was fresh when you arrived, although the dust and litter were not ok. I appreciate the business you have given us by choosing to stay with us rather then the lower priced casino hotels in the area. We may have a slightly higher rate but have much to offer. As you know, we have the free breakfast, indoor pool, lounge, fitness facility, free internet access and other amenities the competition doesn't have. Such as a warm smile, 24 hour assistance and outstanding customer service. We strive to make each visit worth every penny as it is the experience you take with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 12 March 2014

The room obviously hadn't been cleaned prior to our stay. There were soda bottle caps on the floor, and a used neon colored sock under a chair. It could not have been missed if someone was even remotely looking at the room. Area hotels normally run around $50-$75 per night. this room was $120. Next time i will drive a couple miles and stay at one of the casinos in the area.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 632jayg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal G, Manager at BEST WESTERN Crandon Inn & Suites, responded to this review, 14 March 2014
I am so very sorry for your troubles during your stay with us. I apologize fully and take responsibility for such defects. It is our commitment to provide quality lodging and the most comfortable stay possible and we have fallen short of your expectations. There is no excuse for the inadequacy you experienced while here. I hope you will forgive the incidence and visit us again as I would very much appreciate the opportunity to show we do care and can and will do our very best to make your next stay as pleasing as can be. Let us be your destination to your destination.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 3 March 2014

This was the cleanest and most comfortable hotel we have stayed at in years! Lovely decor and pool area was very large and even though we don't have small children. It would be perfect for them because there was a smaller walk in pool with a slide and fountains just for them!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank wendym383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal G, Manager at BEST WESTERN Crandon Inn & Suites, responded to this review, 5 March 2014
Thank you for your feedback, we strive for excellence and to know that it was apparent to you makes it all worth it. Thank you so much for your lovely comments and we definitely look forward to having you stay with us again! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Crandon Inn & Suites

Property: BEST WESTERN Crandon Inn & Suites
Address: 9075 E Pioneer St, Crandon, WI 54520-9769
Phone Number:
Region: United States > Wisconsin > Crandon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Crandon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Crandon Inn & Suites 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
Nestled in the beautiful Nicolet National Forest, Crandon Inn & Suites is a 3 diamond AAA rated hotel. Located within miles of great fishing lakes, hiking trails and adjacent to the ATV/snowmobile trail. We are award winning for cleanliness and show each guest that we truly embody the "Stay with people who care" mantra. So, when looking for peace and quiet or an outdoor adventure you can be sure Best Western Crandon Inn & Suites is your destination to your destination. ... more   less 
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Also Known As:
Crandon Best Western

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