I have stayed in a lot of hotels over the years, but the experience I had at the Cumberland Inn and Suites was by far the worse. It wasn't just because my room smelled or that the beds were super uncomfortable but I was treated horribly. The staff were down right rude. They gripped about giving me my AAA discount, because I booked it online (which was THEIR website which didn't give me an option for a discount at the time of booking) I booked two nights and told them Friday that I would not be staying on Saturday. The desk clerk told me that there was a 48 hour cancellation policy. She was uncompromising and unhelpful even though I was unsatisfied. When I asked politely to speak to the manager, I knew I was in trouble when she said she was it. She went as far to tell me she will NOT be speaking to the owner. I wouldn't mind it if I was paying under $100 a night, but for $150+, you would think there would be maid service or at least a dry towel for the next day. If you have no choice and need to stay, don't forget soap, hair conditioner and toothpaste. It will save you a, "who do you think we are? The Ritz?"
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- Also Known As:
- Cumberland Inn And Suites
- Cumberland Hotel Cumberland