I booked a non smoking room two weeks in advance. Upon my arrival early in the evening, I was notified of an overbooking. I was offered the only remaining smoking room, identified as "heavily used" and this was not acceptable. The two clerks on duty offered no assistance in locating other options along my route while continuing to check in other guests to non smoking rooms in a "block", When I pressed for some optimal solution, I got glib remarks about how busy they were and was generally ignored.
Clearly not up to Holiday Inn Express standards.More
- Free Wifi
- Free Parking