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Reviewed 22 July 2014

We were heading to the Dells early Sunday morning and made a last minute decision to go to Madison and stay there overnight to be closer to the Dells in the morning. We were able to find a room in Deforest. The room was very clean, the staff was exceptionally friendly, and the pool was in great shape. I would stay here again and recommend it for anyone else.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank aronw952
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kae S, General Manager at Holiday Inn Express Deforest (Madison Area), an IHG Hotel, responded to this reviewResponded 23 July 2014

Thank you so much! Your kind words are so very appreciated. It is so true, we are an ideal spot if you have events or business in Madison as well as the Dells. We look forward to your next visit.

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Reviewed 20 July 2014 via mobile

This Holiday Inn location exceeded all the typical Holiday Inn expectations including a large room, clean, quiet, great free breakfast. I will book this place again for business or whatever. Also not too far to drive to many kinds of restaurants.

Date of stay: July 2014
Trip type: Travelled on business
Thank Ghost44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kae S, General Manager at Holiday Inn Express Deforest (Madison Area), an IHG Hotel, responded to this reviewResponded 21 July 2014

Thank you so much for the kind words. I am very pleased to read that we were able to exceed your expectations. We look forward to your next visit.

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Reviewed 17 July 2014

Ive stayed here for many years now and have seen basically yearly management changes all going downhill.Price 5 years ago was $79 now its $124.Even housekeeping which has always been stellar has really degraded in past several months.It does have some nice benefits in that it is quiet,safe and has many food choices within walking distance.I also enjoy the one saving grace in that the same man has worked late nights there as long as Ive been staying and he exudes proffesionalism and is quite possibly the friendliest person Ive seen in my years of travel and is basically why i keep staying there.So like most hotels it has its tradeoffs but soon will price itself out of the market.

Room tip: 3rd floor in the middle facing away from parking lot is best. a few rooms were converted from days where smoking was allowed on 1st and 2nd floor but 3rd has always been smoke free
Date of stay: June 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank joe t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kae S, General Manager at Holiday Inn Express Deforest (Madison Area), an IHG Hotel, responded to this reviewResponded 24 July 2014

Thank you so much for taking the time to comment on your experiences at the Holiday Inn Express of Deforest. I am so sorry that we are no longer able to meet your needs as you have come to expect. I was happy to read that you also have some positive comments and we would like to build on those. I would love to discuss this with you further. Please feel free to contact me at hiedeforest@gmail.com at your leisure.

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Reviewed 14 July 2014

I booked a non smoking room two weeks in advance. Upon my arrival early in the evening, I was notified of an overbooking. I was offered the only remaining smoking room, identified as "heavily used" and this was not acceptable. The two clerks on duty offered no assistance in locating other options along my route while continuing to check in other guests to non smoking rooms in a "block", When I pressed for some optimal solution, I got glib remarks about how busy they were and was generally ignored.

Clearly not up to Holiday Inn Express standards.

Date of stay: July 2014
Trip type: Travelled on business
Thank James D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kae S, General Manager at Holiday Inn Express Deforest (Madison Area), an IHG Hotel, responded to this reviewResponded 18 July 2014

Thank you for your comments. I am sorry that you did not receive the type of room you had reserved or the level of service you deserved. I do appreciate that you gave me a chance to speak with you and that we came to an agreement on how this could be rectified.

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Reviewed 14 July 2014

Where to start with this hotel. They messed up our reservation to start and never offered to give us money off or fix it. The room was dirty everything from the mirrors being dirty to the bed having stains and the wall paper peeling off the walls. Our room always smelt like smoke even though none of us smoke. The air conditioner sounded like a animal was crawling in it the whole stay! There really wasn't it was just broken. The wifi never worked. We had to have our room me us redone 4 times. The breakfast every morning was out of food and it was only like 8am and it ends at 10am they didn't even have coffee. We were informed when we checked in that the hot tube was broken. I would never pay what we did to stay here again.

Date of stay: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ann Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kae S, General Manager at Holiday Inn Express Deforest (Madison Area), an IHG Hotel, responded to this reviewResponded 18 July 2014

I do apologize for you not receiving the level of service that is expected at a Holiday Inn Express hotel. I thank you for being in touch with me so that we can resolve this matter.

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