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All reviews cinnamon rolls front desk wisconsin cheese madison area night clerk standard hi express quiet stay off the highway perfect location wedding party king bed gas station a great stay beds were comfortable one night stay easy access continental breakfast
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Reviewed 6 October 2017 via mobile

The expresses, lately, have been below standard....but the Deforest Express...simply AWESOME!!!!!....Staff was super nice...rooms were not dated...Bathrooms had NO MOLD...a definite return visit..the plus side..as well...amazing breakfast...and garbage cans were empty and not overflowing

Stayed: September 2017, travelled as a couple
Thank Kathleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

We stayed here with our four year old and eleven month old. The staff was extremely friendly. They brought an infant crib to our room within ten minutes of me asking, and they gave us thirty free diapers. The breakfast in the morning was also very good, with plenty of options for everyone. This hotel is right off the highway, which is convenient, and it was clean.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017

We stayed two nights in this hotel. It is tired and needs a renovation. Several things in the room needed cosmetic attention-the varnish on the wooden chair was peeling. There was mildew on the bathroom walls. The refrigerator shelves were rusting. The mattress on the bed closest to the window was very saggy and so soft that it was difficult to sit on the edge of the bed. The other thing that I noticed was that the white curtains in the breakfast area were stained with some rusty-colored something. The pool was very warm, and the kids enjoyed it, but the ceiling is also in need of repair in the pool area. Staff was pleasant, and the breakfast was as expected-I love the cinnamon rolls at Holiday Inn Express.

Stayed: August 2017
Thank MichMom_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Deforest (Madison Area), responded to this reviewResponded 5 September 2017

Hello MichMom_9,

I appreciate you sharing your thoughts on the areas where we can improve, especially with the distressed furnishing and mattress. I am sorry you didn't have the best stay. If there are future renovations to be made, we will keep your reviews in mind.

I am pleased to good to know that your kids had fun at the pool and that the cinnamon rolls hit the spot!

We would be honored to have your family back! Again, thanks for choosing Holiday Inn Express Deforest (Madison Area), WI.

Warm Regards,

Anna B
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

We stay at Holiday Inn Express hotels a lot - we just completed a weeklong trip where we stayed at a different HIE every night - and this hotel is new, clean, and serviced by friendly people. It's very convenient to I-90, and there are a couple of restaurants and a gas station nearby (though this hotel is pretty remote from any major shopping centers).

Note, however, that the room we had (with two queen beds) was smaller than those at other HIEs. There was no sofa-bed, and we had to ask for a rollaway, which the front desk happily provided. With the rollaway in the room, however, it became VERY cramped.

So a great little hotel, exactly what you'd expect from a relatively new HIE, with the exception of room size. If you have 4 or fewer people, I'd have no hesitation recommending this hotel.

Room Tip: No noise even in a first floor room.
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

Hair was on 4 of the 5 pillow cases and the other had a stain. Room was on 79 heat when we arrived. Sink is not located inside of restroom. Outdated. Worker was nice and gave new cases. Both were in good shape.

Stayed: July 2017, travelled with family
Thank T T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kae S, General Manager at Holiday Inn Express Deforest (Madison Area), responded to this reviewResponded 24 July 2017

Dear Thomas T

Our guest's and their comfort are very important to us and I am so sorry that the room assigned to you was not as it should have been.

All of our guest comments are very much appreciated so we know where to improve for our guest's satisfaction

Please feel free to contact me should you want to discuss this matter further.

Kae S
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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