My daughter and my three grandchildren stayed here on Sept. 25th. We had some trouble with our room keys not working, and the staff cleaned the lock right away so we were able to get into our room and relax. The pool area was very clean and welcoming and the kids enjoyed both the pool and the hot tub. We had some trouble with our keys once again when we returned in the evening, and Angie, the young woman at the desk, tried very hard to rectify the situation. Our room lock battery was dead (something that does not happen often), and after contacting the manager and working via the phone, she was able to get us into the room. Angie had us set up in the room next door immediately and she apologized profusely. The manager, Amber, the next day felt terrible and did compensate us for our inconvenience with money off our room. The staff could not have been friendlier or more helpful. If there is a time we are that way again, we will definitely stay there. Hats off to Amber and Angie! Chris and family
- Official Description (provided by the hotel):
- You'll feel like you never left home when you stay at the Quality y Inn & Suites. Our accommodations in East Troy offer a warm and welcoming atmosphere with all the conveniences of home and office. Warmly decorated guest rooms and top-notch amenities and services make the East Troy hotel ideal for both business and leisure travelers. With a convenient location near Alpine Valley Resort and the popular Lake Geneva resort area, the East Troy hotel is the perfect choice for your trip to Wisconsin. ... more less
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- Also Known As:
- Country Inn East Troy
- East Troy Country Inn