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“one thing after another”

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Quality Inn & Suites
Ranked #1 of 2 Hotels in East Troy
Chicago, IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“one thing after another”
Reviewed 10 August 2007

Garbage was left in the drawer from the previous stay, jacuzzi was cold and dirty, locked out of my room after the jacuzzi incident for a 1/2 hour and the breakfast area had no plates. In addition, I found five spiders crawling around the walls. Not the standard for Country Inn and Suites.

  • Liked — Location
  • Disliked — Too many to list
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank FowlerIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

Traveller rating
    40
    16
    12
    13
    8
See reviews for
29
15
6
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
A TripAdvisor Member
Reviewed 29 August 2005

We spent the night there on a concert night. BIG mistake. First we get there and the rate we were quoted over the phone two months ago was not the one they could "approve at this time." After some arguing, we get the rate we were quoted. Going into the room, it isn't the correct room. We reserved a whirlpool suite but instead were placed into a regular room at the price of the whirlpool suite. The front desk would do nothing about it. The front desk was not very pleasant at all. It almost seemed we were making her go out of her way to check us in correctly. And she was a manager. To top it all off, the fire alarm went off three times throughout the night due to drunken people coming after the concert and bars. The only thing good was the breakfast and the staff at breakfast.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 April 2005

We made reservations months in advance, received a confirmation with a rate. Upon arrival, we learned the rate had jumped and not just a little. We explained we had a confirmation along with a quote. The manager responded with "the confirmation reserves the room, not the rate".

I consider myself frequent flyer and hotel user, and found this policy to be a first in a number of different ways. We're coming back to East Troy, but not to the Country Inn.

  • Stayed July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2921 O Leary Ln, East Troy, WI 53120-9749 (Formerly East Troy Inn & Suites)
Phone Number:
Region: United States > Wisconsin > East Troy
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in East Troy
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
You'll feel like you never left home when you stay at the Quality y Inn & Suites. Our accommodations in East Troy offer a warm and welcoming atmosphere with all the conveniences of home and office. Warmly decorated guest rooms and top-notch amenities and services make the East Troy hotel ideal for both business and leisure travelers. With a convenient location near Alpine Valley Resort and the popular Lake Geneva resort area, the East Troy hotel is the perfect choice for your trip to Wisconsin. ... more   less 
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Also Known As:
Country Inn East Troy
East Troy Country Inn

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