We stayed at this hotel for the first time. It is definatley not a 4 star hotel. Upon entering our room we were overcome with the smell of must. So musty it took your breath away. We have a daughter with asthma so I went to the front desk immediately. I was told there were no other room available but they would send someone to the room to look at the problem. Well surprise surprise no one ever showed up. From reading other reviews it seems they are well aware of this problem. The smell was so bad that I think they are going to end up with sick people from the air quality. My daughter actually ended up in the drs office for extra meds today.We also bought a bottle of Febreeze with our own pocket money. Front desk employees looked to be about 16 years of age and were polite but of course have no recourse when handling problems. I believe there was a manager there when I complained and she actually just ignored the whole conversation which again led me to believe they know about the problem with air quality. Maybe a lawsuit from sick people will take care of it. They also, as stated in other reviews ran a photocopy of my license, Which made me uncomfortable as I have had my identity stolen in the past. I did get it back, after a long search upon checkout but only when I asked. I was told machine wasnt working which again probably not true as other reviewers state same issue. This motel is older and dingy looking. Definately does not deserve the stars it gets. I will never stay again and feel my savings on booking on priceline was no savings at all after paying for a Dr visit and a bottle of Febreeze because of their refusal to address a serious problem. Definately think twice before staying here.
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- Also Known As:
- Best Western Eau Claire
- Eau Claire Best Western