We have stayed at the Newport 4 times in the past 8 years. While it is in a nice location, we were quite disappointed this time and will not be staying again. When we checked in, we questioned the rates because they were more than double last years. We were politely informed this was due to the time of year, which we accepted. However, the cleanliness was not good at all. The beds were not even made the second day. We found three used bandaid wrappers, dried up spaghetti, popcorn, smashed cherries on the deck, dental floss, and worst of all, a scum ring around the whirlpool tub, all from the previous renters. The towels were mismatched and just thrown on the towel rods. There was an old face cloth on the back of our toilet for all three days. We complained to the assistant manager, who did come to the room, but kept making excuses and told us she was "sorry we felt that way." We didn't FEEL any way, just stated facts. My friend, who volunteers in her church clothing room, said they wouldn't even put towels out that looked like that. I think since we had questioned the rates at the beginning, they felt we were looking for a free room, which was not the case. However, we probably should have been compensated. We are really disappointed in this situation, as we like the location. Also, we were treated as complainers, not guests.
- Official Description (provided by the hotel):
- One and Two Bedroom suites with king beds, fully equipped full sized kitchen, living area with 37" flat panel TV, whirlpool tub, gas fireplace and private deck. Great for families with many amenities; outdoor pool, indoor pool, whirlpool, sauna, fitness room and property wide complimentary high speed internet. Children's indoor play park and outdoor playground. Free continental breakfast. Great location walking distance to Door County shops, restaurants and attractions. ... more less
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- Also Known As:
- Newport Hotel Egg Harbor
- Newport Resort Egg Harbor, Door County, WI