We have stayed at this “resort” for four years and are finally going to make the switch to the Osthoff next year after walking over there and seeing what they have to offer and the quality of service and staff. It feels like the hotel is just treading water – they built these beautiful new condos but the pool is falling apart. There are pockets of concrete that bubble and pop…last year it was all around the steps, still a problem this year and now around the hot tub. Many of the lounge chairs have broken straps (4 out of the 6 that are at the pool are broken). There is a rack for pool towels and a bucket but never any towels to be found – it became a joke all week about the towels, maybe three or four would show up all day. I grabbed one and gave it to my daughter only to find out it was actually a bath mat, not a towel. The bathroom facility for the pool is scummy and gross, in the bottom of the one building, down a hallway….there are three toilets, no doors, two showers are that are usable and falling off the walls…just gross!
The condos themselves are clean and new but housekeeping staff leaves quite a bit to be desired. We had three sets of towels when we arrived (condo with three bedrooms, 6 people), no soap, etc. The pool closes at 10pm, there are no staff on the grounds to be found in the night hours. Our room overlooked the pool and each night we were kept awake with people partying and swimming at 2am….nothing like being woken up by someone screaming “cannon-ball” at 2am. For the money, I would have liked a full nights sleep.
I was reading the “tourist” brochure in the condo and had to chuckle as it described the “resort” stating they have a pool and spa. Meaning, an outdoor pool and hot tub. It’s hard to compete with the other two resorts in town but I don’t feel like they are even trying. When you go to the Osthoff everyone is in a suit and tie, they call you mam and sir, very nice, very professional. For the price of these rooms (at both places) I would expect some professionalism. At Siebkens, all the staff are young high school/college kids on their cell phones while vacuuming.
- Official Description (provided by the hotel):
- Siebkens is a landmark, turn-of-the-century resort purchased by Laura and Herman Siebken in 1916. Located on pristine Elkhart Lake, Siebkens is currently owned and operated by the fourth generation of the Siebken family. Guests will find relaxed surroundings, abundant with antiques, interesting people, great conversation, innovative cuisine and exciting night life. Lodging choices include deluxe and standard hotel rooms and one, two and three bedroom condominiums. Amenities include, two restaurants - The Stop-Inn Tavern and The Main Dining Room. Other amenities are Sissy's Coffee and Ice Cream Shoppe, an outdoor pool and hot tub, live entertainment in the historic Stop-Inn Tavern, meeting facilities, and our private sandy beach. Golf, shopping, water sports rentals and a day spa and salon are all within steps of the property. In our authentic resort surroundings, abundant with history, you will find interesting people, great conversations, even greater stories and a warm, friendly atmosphere. We welcome you to visit us sometime soon. You'll see why so many of our friends and guests return year after year. ... more less