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“Nice but not outstanding this time around”

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The Eagle Harbor Inn
Ranked #5 of 8 Hotels in Ephraim
Certificate of Excellence
GreenLeadersBronze level
Minneapolis
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice but not outstanding this time around”
Reviewed 1 September 2014 via mobile

We stayed at Eagle Harbor Inn last year and enjoyed it so much we decided to come back this summer too. Overall it was a nice stay. However, for the price we paid I would expect a bit more.

Pros:
- Excellent location in the village of Ephriam which makes getting to other parts of DC easy.
- Public sand beach is a short walk down the road and there are flush restrooms available.
- Our two bedroom unit was spacious and having the two bathrooms and hot tub was really nice.
- The kitchenette while small is fully functional and has the necessary dishes & cookware
- Gas grill worked great for grilling and their are charcoal options too.
- Daily housekeeping crew does a really nice job in tidying up the rooms.
- Bike storage area is convenient (need to be able to lift your bike up to hang it on the hooks)
- Indoor pool is small but great on a rainy day.
- Afternoon baked treats were delicious!

Cons:
- At check-in the receptionist was not very knowledgable and when I asked for additional hangers for the closet she recommended I go to the local Shopko to buy hangers. Very unprofessional and did not start off our Inn experience very favorably (Checking in with housekeeping the next morning we got the extra hangers no problem).
- Our condo needs some TLC: Main floor bed squeaked and was not comfortable, faucet leaking in upstairs bedroom, dinning room chair upholstery is extremely dirty, taped wallpaper, backed up bathroom sink on the main level and coffee maker leaked.
- We stayed over a week and it would have been nice to have a complete cleaning mid-week.
- Toiletry soaps provided are really nice but only "conditioning shampoo", you need to bring your own conditioner.
- Expensive room rate for a week plus stay

I am not sure if we will stay at Eagle Harbor again as there are many condo options for a week stay.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelseeker1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genuinehospitality, Owner at The Eagle Harbor Inn, responded to this review, 23 September 2014
We have spoken by phone about your room rate & corrected the number of people that were reserved online which is how extra person charges were added. I suggest all guests double check to make sure it is what you expect when making an online booking. We outlined what your charges should be by phone and promptly sent back the undue portion by check. With regard to the 'fixes' needed during your stay we only ask that guests give us a chance to fix the situration while you are here: We live here & want your experience to be the best possible during your stay! We have backup supplies of coffee makers, drains, hangers, etc. and can easily accommodate you if only you will let us know what you need. Regarding the hangers, it was unfortunate that our night gal could not locate them around 7pm, however our day crew was able to provide them for you. I am sorry she suggested you could buy some; I believe she thought you were in need asap. We too are thrilled about our neighborhood with LeRoy's Coffee two doors down, the beach a block away, Czarnuska's Soup Bar next door, Door County Confectionary & Wilson's, three blocks down. We have owned & managed Eagle Harbor Inn for only 20 years in its long, esteeemed history. There are plenty of places to stay in Door County but we believe ours is among the top, both in quality & service. Next year you can look forward to new beds & other great improvements! Thank you for staying with us!
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233 reviews from our community

Traveller rating
    158
    57
    14
    2
    2
See reviews for
30
166
4
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Cedar Rapids, Iowa
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 August 2014

We stayed recently in a two bedroom suite in one of the houses, with two adults and two children. The room was extremely clean and comfortable and the staff was great. There was a loft bedroom for the kids with its own full bath. The Inn is about a 4 minute walk to the public beach. Probably the biggest drawback of the location is that highway 42 that runs in front of the Inn, while 25mph, is very busy, especially on the weekend. It makes it hard to take much of a relaxing walk to nearby shops. The room had a micro fridge, coffee maker, microwave, small electric stove with basic pots/pans and the basics of what you need for cooking/eating. There are also gas and charcoal grills for use. It had free Wi-Fi in the room and two tvs with a full cable package. The room had a very comfortable deck that was private except for one room that looked onto it. The setting is wooded and peaceful. The pool was indoor - fairly small but with jets to allow for swimming in place and enough for the kids to plan in. A public dock is in walking distance for fishing as is Wilsons for great burgers and ice cream. In all, including pricing, it seems best suited for a couple of nights stay rather than a week-long spot. We had a very nice time and would stay here again.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank CRDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Falls, Wisconsin
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 19 August 2014

My family and I have stayed in various rooms and condo units at the Eagle Harbor Inn approximately 10-15 times over the last 15 or so years, First, be VERY careful about what unit you're put in if you're staying in one of the condo units. I phoned the inn to reserve our unit, and explained that I'd stayed with them many times and that I wanted one of the units at the back of the property, away from the traffic noise on Hwy. 42 (the main drag in Door County). I was assured that I was being put in a unit that was quiet and just what I was looking for. Unfortunately, this was not the case. We were put in a unit toward the front of the property, where I awoke to traffic sounds each morning, even with the air on and the windows closed. I would've appreciated the person taking my reservation to let me know in advance that this was the case, and to ask if my dates were flexible. The condo units were new around 25 years ago, and have had some updates, but seem a little dated by today's standards. Small tv, no docking station for an i-pod, mini coffee pot (vs. the Keurig units most hotels have these days), still using keys vs. a swipe card, etc. Lots of lint on the floor when we first walked in (housekeeping not a strength apparently, after reading about the other guests who found an old shoe left behind in their room). Thin, smallish towels -- fine, but nothing really luxurious. When we first stayed here several years ago, all my expectations were exceeded. Now it leaves me a little let down, especially for the price. Strengths of the Eagle Harbor Inn are its great location (walking distance to shops and restaurants in Ephraim, with Ephraim itself also being a good location in the middle of Door County), generally nice condo units, and an indoor pool, as well as the availability of 2-BR condo units if you're traveling with a family. If you're in one of the inn rooms, you're allowed to have breakfast, which I've generally enjoyed. Unfortunately, if you're in a condo unit your only option is a breakfast basket left at your door, or Leroy's Coffee a few doors down is a great option.

Room Tip: Ask for a quiet condo unit toward the back of the property, away from Hwy. 42. Check and make sure...
See more room tips
Green Features: They appear to recycle and have high-efficiency light bulbs. However, walked in upon arrival to find a freezing condo unit with AC fully cranked. No exaggeration, it was around 55 degrees in there. So-so marks here.
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank travelplannermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genuinehospitality, Owner at The Eagle Harbor Inn, responded to this review, 20 August 2014
Thank you for taking the time to write. I am unsure of the circumstance of when you booked your reservation however when one books so close to arrival it may be difficult to guarantee 'your room' though we are well known for taking care of such requests! As owners & innkeepers we live here and we strive for your satisfaction. Had you let us know when here, we could easily have addressed some of your concerns, like a 12 cup coffee maker & the docking station that must have been missing from your room as they are present in all rooms. We have built the Suites approx. 18 years ago though have always kept up with new carpeting, beds, bedding, etc. Our furnishings are more traditional to match the historic B&B at the center of our property which many comment as being timeless. We too love our neighborhood with Leroy's coffee, Good Eggs, Czarnuska's Soup Bar, galleries and the beach! I hope next time you will give us the opportunity to meet your expectations while you are here!
Natalie Neddersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 August 2014

We had the privilege of staying at the Eagle Harbor Inn for two nights. We're so glad we chose this place, as we had a rainy day and the suite was a great place to curl up, watch tv and read after shopping in the area at some of the great stores Door County has to offer. The kitchenette was nice, well-equipped and allowed us to eat in when we didn't feel like going out. Though we could have ordered breakfast, we chose instead to try the little coffee shop down the street and loved it, too. We are hoping to come back for a longer stay next summer--I wouldn't even try any other inn!

Room Tip: Choose your room based on how many are staying. The inn provides a breakfast. The suites are large...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Heather E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genuinehospitality, Owner at The Eagle Harbor Inn, responded to this review, 20 August 2014
We are so glad you found us & as you note, even if there is a bit of a rainy day, the suites offer nice space with the two-way fireplace & whirlpool to relax & hunker down. Thanks for your nice comments!
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Oklahoma City, Oklahoma
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 August 2014

Spent 24 hours up in the Ephraim and Door County area, spending one night at the Eagle Harbor Inn. We loved the setup and our room was in great condition. The hotel staff was incredibly friendly and provided great recommendations for activities in the Door County area. The breakfast consisted of fresh fruit, homemade granola and a frittata with coffee cake and cherry juice. We hope to make it up there again.

Note that the cell phone reception in Ephraim is almost non-existent (my phone went back and forth between no service and one bar). This is obviously not to the fault of the inn and is almost a nice getaway from distractions back home. The inn had reliable wifi and we were able to give out the room's phone number to a few people back home who needed to call us while we were there.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genuinehospitality, Owner at The Eagle Harbor Inn, responded to this review, 20 August 2014
We're glad you got to experience our place for at least a night & that we may see you again when you travel to Door County! We do have land lines in all of our rooms in case cell phone reception is not strong. Ephraim is working with a company & we hope to have full reception soon- recognizing just this!
Thanks for taking the time to contribute!
Natalie, Nedd & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookfield, Wisconsin
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 August 2014

We spent one night at Eagle Harbor Inn--our first time there. The facilities were excellent and the staff was very friendly. We were in a suite and it was extremely well done-nice rooms, great whirlpool tub, nice deck, quiet, secluded location.
Everthing about our experience there was first-rate. We will definitely stay there again on our next trip to Door County.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Richardfeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockford,IL
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 August 2014

Nedd Natalie and staff provide a nice tranquil environment to enjoy the pleasures of Door county.
Great location and helpful staff
Close to Downtown Ephraim but quiet.
Storage for bicycles are available. Good proximity to Peninsula State park

Room Tip: Upper rooms in the "houses" are quieter
See more room tips
Green Features: non toxic products in gardening energy efficient lighting
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Travelsbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
genuinehospitality, Owner at The Eagle Harbor Inn, responded to this review, 20 August 2014
Thank you for taking the time to write! We strive to get to know our guests as many of you come back year after year & we have watched each others' families grow up! That's what makes our business so fun & personal! Natalie & Nedd & Staff
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Additional Information about The Eagle Harbor Inn

Property: The Eagle Harbor Inn
Address: 9914 Water St, P.O. Box 588, Ephraim, WI 54211
Phone Number:
Region: United States > Wisconsin > Door County > Ephraim
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Ephraim
#2 Romantic Hotel in Ephraim
#5 Family Hotel in Ephraim
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Eagle Harbor Inn 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
The Eagle Harbor Inn is located on Ephraim's main street in the Historic District offering elegant B&B Inn rooms & Whirlpool Suites.. We are family owned & operated & we live here, so we will be here to welcome you! On property we offer an indoor current pool, wonderful workout room, sauna, free Wi-Fi,free pickup at Ephraim Airport; Fresh lemonade & Homemade Treats late-aft in the Inn & Free Beach Chairs! A delightfully full home cooked breakfast is offered gardenside for our B&B Inn Room guests & Suite guests can opt for a Homemade Breakfast Delivered, for Breakfast in Bed at an additional price! Honeymoon Packages include Swedish Massages, welcoming champagne with Homemade Truffles, among other amenities, and 2 nights in our lovely Whirlpool Suites with a 6' Whirlpool in the master bedroom with custom soaps & loofah,a Two-Way Fireplace which you can view from the Whirlpool, ipod docking station, HDTV cable tv, with dvd player; and fully equipped apt. Size kitchen. We are open every day for you to celebrate YOUR Occasions! Weddings up to 72,Family Reunions,Car Clubs! ... more   less 
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Also Known As:
The Eagle Harbor Hotel Ephraim
Eagle Harbor Hotel

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