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“Semen Stains”
Review of Pine Grove Resort

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Pine Grove Resort
Ranked #8 of 8 Hotels in Ephraim
Certificate of Excellence
Greenfield, Wisconsin
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Semen Stains”
Reviewed 21 June 2010

Background:
In 2009, I stayed at Pine Grove with a friend. The front desk was very helpful and pleasant in making reservations. I noticed that there was a family suite with a great front view to the sunset and main HWY 42. This year, my family and I stayed at the family suite, which this is a review on.

House Keeping:
The house keeping was horrendous. When we arrived, no toilet paper was stocked, the fridge had smear marks on it and my Mom found a huge globbing semen stain on her comforter with a hair stuck in it. When she showed it to the young lady at front desk, they said, "Oh, we'll get you another one." Apparently this is occurs frequently??? During one day, house keeping did not even go in to clean my sister and brother-in-laws bedroom and bathroom.

Front-Desk:
The first stay with my friend had great service. This stay with my family was mixed. They seem to alternate between front-desk personnel frequently, which may account for the up-and-down quality of customer service.

Environment:
Overall, the view was great for the family suite. I really liked the layout (2 floors) and the open concept of the 1st floor. The pool was nice with another great view to the lake-front and sunset. The hot tub was positioned perfectly for this. The game room was nice, but only open until 10PM as it's in the pool room. I noticed that the bathroom had cracked caulking around the tub and the decor was non-existent.

How the Hotel can Improve:
- CLEAN the rooms thoroughly!
- Train front-desk personnel so that customer service is consistent.
- Spend some time upgrading the rooms: guest are looking for a get-away, not something less than what they have at home.

Overall: 3 stars

  • Stayed June 2010, travelled with family
    • Value
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Helpful?
5 Thank nlorum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
555559, Manager at Pine Grove Resort, responded to this review, 16 May 2011
We are in the process of updating all our rooms at Pine Grove Resort.

All rooms have new carpeting and this season we will be adding ,new bedding, curtains and updating the bathrooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Wisconsin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2010

Couldn't be happier with our stay at Pine Grove Resort. Went for a long weekend before summer season hits Door County. The resort was right across from the bay - they had a nice private beach with lots of patio chairs. Perfect place for a sunset and nice views of Anderson Dock. The resort was minutes from Sister Bay and Fish Creek.

The room was nice and open. The only thing to improve on would be the bathrooms. Ours was pretty outdated, the brown tiles were popping up on the bathroom floor. But even though it was aged, it was clean, so I can't complain too much.

The pool area was great. Really nice lighting at night. High ceilings, good view of the bay from their large sliding doors next to the hottub.

Great service - the man who checked us in was really friendly and gave us tips of things that were going on in the area. The continental breakfast was also a big plus!

  • Stayed May 2010, travelled as a couple
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Helpful?
2 Thank BackwoodsJess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2009

This is our family's favorite place to stay in Door County. Our rooms were clean, comfortable and spacious, and we had a lovely view of the bay from our balcony/deck. The staff was friendly and helpful. We especially enjoyed the hot apple cider and cookies in the evening, not to mention the coffee and continental breakfast bar in the morning. We hope to be back next year.

  • Stayed October 2009, travelled with family
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Helpful?
2 Thank rockncurlyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 August 2009

The room was large and airy; both beds were very comfortable. The balcony had a water view, just as promised. The pool was larger than the picture on the web site made it appear, and the view of the lake from the pool enhanced the experience. There is a new deck outside the french doors of the pool. We spent a lot of time on the pier and on the concrete patio near the lake. The view of the sunset couldn't be better. There are excellent restaurants within walking distance, and the location right in the heart of Ephraim is a good spot to visit shops and galleries, you can walk to boat rentals. The town is between Sister Bay and Fish Creek., making it an ideal spot for all kinds of recreational and artistic pursuits. Ephraim is a dry town, so not a lot of nightlife. The staff was friendly, the room was spotless both when we arrived and all during our stay, the welcome package in the room with snacks and a sport bottle, along with daily bottles of water in the fridge and packages of popcorn were a nice touch. We would definitely stay there again. The wireless internet connection was somewhat weak and did not always work in our room -- that was the only downside.

  • Stayed August 2009
    • Value
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Helpful?
2 Thank felitraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2009

Here is our special thanks to this awesome motel

We would like to send our thanks to you and your staff for providing us with such wonderful and hassle free accommodation during our recent stay. Everything ran smoothly from the day we booked our accommodation through your website to the day we departed. We were greeted with a warm and friendly smile from your staff upon our arrival and were made very welcome during our entire stay. This made for a very relaxing and enjoyable stay.
We would like to send a special thanks to Heather, who went out of her way to help us. During our entire stay in the United States (which was 4 weeks in total), we did not come across any staff member who performed to Heather's level at any time. Had we done so, we would have had an awesome trip!! We would hope that Heather be rewarded for her outstanding service and that she continue to help and greet other traveller's that visit your township in the way that she was to us.
We will be recommending to all our friends that they stay with you when they visit Door County and that one day we might return as well (its a bit far to travel to each year from Australia , but we will be back!).

  • Stayed July 2009, travelled with family
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Helpful?
1 Thank Wintapup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 June 2009

My husband and I stayed here for 4 days for our anniversary; this hotel was recommended by a friend. Our first trip to Door County.

Every room has a view of the water. Our room on the second floor, near the office, was great. The room was very clean, with a fridge and microwave. They provide 2 free bottles of water and micro popcorn daily. King-size bed was comfortable, and the room also had a small table with 2 chairs and a comfy sofa. Coffee, fruit, and pastries are served each morning, and it was handy to just run down the stairs for our morning cup. It was great to gaze at the water from our balcony, too. Although in warmer months, I'm sure the a/c would be a detraction on the balcony.

We most appreciated the private beach area, where you could sit on the grass, or on a concrete area in a lounger, or closer to the water on a lounger, or even in the gazebo. There is also a sandy beach area--small, but nice. We took our wine down there every night (Ephraim is dry and supermarkets are few and far between, so bring your own!) and watched the sunset. Just lovely.

We didn't have time to use the pool area or whirlpool, but it looked very nice.

And talk about convenient! The hotel is located right on the highway, and Ephraim is between Sister Bay and Fish Creek--the 3 towns have just about anything you might want, from shops to galleries to restaurants to activities. We enjoy boating, so Ephraim was a great choice for us. We enjoyed both the sunset sail and the pontoon boat rental.

So if you like the water, and appreciate convenience, this is the place for you. Reasonable rates, also.

  • Stayed June 2009, travelled as a couple
    • Value
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Helpful?
1 Thank purplehatartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2009

we got there on a friday room was clean! woke up and left for the whole day saturday arrived back at 6pm OUR ROOM still was not clean! we called the front desk they werent even friendly she just said "oh you're kidding, do you want me to bring you some clean towels"
Would never stay here again...unless u like dirty rooms!

  • Stayed June 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luvsunshine03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pine Grove Resort

Property: Pine Grove Resort
Address: 10080 Water Street, P O Box 94, Ephraim, WI 54211
Region: United States > Wisconsin > Door County > Ephraim
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Ephraim
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Pine Grove Resort 2.5*
Number of rooms: 45
Official Description (provided by the hotel):
Welcome to the Pine Grove Resort. We are the only resort in Ephraim to have a piece of natural, untouched shoreline, along with a private sand beach that tapers gently into the water.Our rooms are spacious, comfortable and include many amenities free of charge. Our luxury suites include private whirlpool baths. From our heated indoor pool, whirlpool or new pool sundeck, you can gaze down to the sparkling water of Eagle Harbor. ... more   less 
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Also Known As:
Pine Grove Hotel Ephraim

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