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The Abbey Resort & Avani Spa
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Reviews (1,182)
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Reviewed 3 December 2013

excellent customer service especially Gaby very personable and knowledgeable also recommended future treatments got pedicure very satisfied also enjoyed Amy in the bar area apple martinis were the bomb and she was very friendly and the piano man was good also enjoyed the sunday brunch food and atmosphere by the fireplace

  • Stayed: November 2013, travelled with friends
    • Value
    • Service
Thank renettaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Guest Relations Manager at The Abbey Resort & Avani Spa, responded to this reviewResponded 6 January 2014

Renettaq,

Thank you for your recent review and your very kind comments about the outstanding customer service you received from Gabby and Amy. I will be sure to share your comments with their managers. We look forward to seeing you again soon.
Kind regards,
Sara Schmitz
Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

Stayed here for a couple of days around Thanksgiving. Would give this place a much higher rating except for the following.

Depending on your room location, you may have to take a very long hike to get to your room. if you are mobility challenged, be sure to get an accessable room - this place is not the easiest place to navigate - lots of strairways, elevators are available, but not where you always want them. I don't see an issue with the hotel placing you in a better location, but be prepared to walk no matter where you stay.

Biggest issue are the walls and ceiling. The walls between rooms are paper thin. Our neighbors were not noisy in the pure sense of the word. But the fact that they enjoyed singing Jingle Bells and other carols and it was loud enough for us to participate says a lot. We were also able to participate in their general conversation because it was so clear through the walls. Did not make for the best sleep. The ceiling has the same problem - don't know what was above us - a herd of elephants, or just normal walking by children but it was loud and very intrusive, making for a lousy night of sleep.

I suppose you can demand a second floor room so at least you won't get the stomping - but it won't help the noise from the walls.

These issues alone would prevent me from going back.

On the positive side: Staff was very welcoming. Rooms have been updated and were very comfortable. Guests as a group were very polite. We had Thanksgiving dinner - and they ran a first class shop. it was well organized - plenty of great food and lots of options. They limited the reservations at different times so as not to crowd the buffets - just shows a well thought out plan.

Bottom line -can probably enjoy The Abbey more during the summer, or after a nice snowfall and Geneva Lake is frozen. Try to get a second floor room. Can't handle the room noise - don't go.

Room Tip: Second floor room - end of hall to avoid at least one noisy wall.
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank mchud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Guest Relations Manager at The Abbey Resort & Avani Spa, responded to this reviewResponded 6 January 2014

Mchud,
Thank you for your comments. I am pleased to hear that you found our staff welcoming, the rooms comfortable and our Thanksgiving dinner top notch. I do apologize that you found it difficult to navigate our resort. Also, while it does not change your experience, we do have plans to increase our signage throughout the property making it easier for guests to find through way around our 90 acre property. We hope you will return for a future stay.

Kind regards,
Sara Schmitz
Guest relations manager

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Reviewed 27 November 2013

we were able to get a view of the lake and enjoyed sitting on the balcony much more than the courtyard/pool view. we also enjoyed hanging out by one of their fire pits. However, they are not burning real wood so there is not much heat put out. You lounge by the fire pit for the ambience not the warmth. We dined at the onsite breakfast spot. I purchased the breakfast buffet...I was hungry. I regretted this decision as my wifes eggs and hashbrowns were much better. However, i let my appetite get the best of me. I think the buffett is fine, i'm just not a huge fan of buffett's...not sure why i went that route!

Room Tip: pick a lakeside room
  • Stayed: November 2013, travelled as a couple
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Thank Derek1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Guest Relations Manager at The Abbey Resort & Avani Spa, responded to this reviewResponded 2 December 2013

Derek1005,
Thank you for your 5-star review of The Abbey Resort and Avani Spa. Relaxing on the balcony and taking in the beautiful lake views sounds like a great way to spend an afternoon. We look forward to your return visit.

Kind regards,
Sara Schmitz
Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

I recently stayed at the Abbey Resort & Spa and couldn't be more pleased. What a perfect getaway from the city. Hotel ammenites, cozy rooms, and an amazing staff that were always incredibly heplful and friendly at ALL times throughout the Abbey Resort as well as in the Avani Spa. I will definitely return in the warmer months! Thank you Abbey Resort for making a weekend getaway peaceful and relaxing.

  • Stayed: November 2013, travelled with family
    • Value
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    • Sleep Quality
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Thank blutang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Guest Relations Manager at The Abbey Resort & Avani Spa, responded to this reviewResponded 2 December 2013

Blutang,

You are very welcome and thank you for your 5-star review. I am delighted to hear that The Abbey was the perfect escape from the city, and that you found our staff helpful and friendly. As you stated that you will be returning in the warmer months, might I suggest you follow us on Facebook to stay appraised of activities and promotions. We look forward to seeing you again soon!

Kind regards,
Sara Schmitz
Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

Our family had a wonderful time attending my nephew and new niece's wedding at the Abbey Resort and Spa. What a gorgeous setting and all the amenities, we really enjoyed our stay. Our beautiful breakfasts next to the grand fireplace, while we enjoyed talented musical treats from Mr. Stanfield, really made our day. The Harbor Ballroom was exquisite for the wedding and the dinner was delicious. We are still savoring the entire experience, thank you all Abbey Staff.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara S, Guest Relations Manager at The Abbey Resort & Avani Spa, responded to this reviewResponded 2 December 2013

Linda B -

I am delighted to hear that the wedding for your nephew and new niece was a 5-star experience. Thank you for your review and for the kind comments about the rooms, food, views and entertainment. We hope that we will have the opportunity to host you once again.

Kind regards,
Sara Schmitz
Guest relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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