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“Terrible”

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Suites at Northshore
Ranked #3 of 5 Hotels in Glendale
Reviewed 20 June 2014

I would like to start off by saying the this hotel is nasty from my bathroom to my sheets it was hair everywhere so dusty I kept sneezing and don't let me start on the service that was terrible I had a problem with my water I reported it & it never got fixed I then again spoke to the manger about it & it seem like she just brushed off the issue this hotel alone is a true disgrace to the Marriott brand & they should feel ashamed

  • Stayed: June 2014
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Thank jw227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Suites at Northshore, responded to this reviewResponded 24 June 2014

Dear jw227,

I am very sorry your stay here at the Residence Inn was less than satisfactory. We strive to meet the expectations of every guest, and our own. In this case we failed. I would be happy to discuss your stay and concerns further if you would like to reach out to me directly at the hotel (414) 352-0070. -Leanne

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Reviews (109)
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45 - 51 of 109 reviews

Reviewed 11 June 2014

Kathy R that cooks the meals is the best. Very friendly and really knows her stuff. The food she makes is great and you always get a big smile from her. Thanks Kathy!! Front desk staff is friendly and helpful. I did have some issues and Leanne took care of it. Thanks!!

Room Tip: Stay away from the highway and get something upstairs so you will not hear the people above you.
  • Stayed: May 2014, travelled on business
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Thank brixmcfee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Suites at Northshore, responded to this reviewResponded 24 June 2014

Dear brixmcfee,

Thank you for writing us the great review. I am so glad you enjoyed our social hour experience and that we were able to make your stay comfortable and meet your expectations. We hope you stay with us again if you are ever back in the area. - Leanne

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Reviewed 14 May 2014

This Residence inn is set up like an apartment complex. I love it! The rooms are big ans spacious. The kitchen is large. A great sitting area and a very private setting. You do not get the noise form the roadway as much as you think. One way in and out, so it is like a private community. The breakfasts are what they are and the staff is very nice and friendly.

  • Stayed: October 2013, travelled on business
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Thank Erik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Suites at Northshore, responded to this reviewResponded 17 May 2014

Dear Erik B.,

We are so glad that you enjoyed your stay here at the Residence Inn. Our goal is to provide a friendly and clean environment for every guest and it is wonderful to know we met your expectations. -Leanne

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Reviewed 24 April 2014

We recently stayed 4 nights while our hardwood floors were being refinished, and had several disappointments. First, they lost our reservation and when I called 2 nights before to confirm, they said "it's not in our system." We were still able to get in, but when we checked out, they charged $20 more per night than I was originally quoted! Had the stay been better, I would have written off the extra $80, but there were too many other problems.

First, the room was on the shabby side--frayed carpet, a rip in the sofa kitchen, poor workmanship in the bathroom tile work, the steel entry door was rusting out, room door wouldn't unlock until after several tries, etc. Other maintenance issues: the lower tub was clogged and we'd end up with 3" of standing water after a shower, windows were dirty, refrigerator barely kept things cool, the stove literally took 45 minutes for a pot of water to boil, etc.

Sound-proofing needs an upgrade--the roar of trucks along I-43 was unnerving.

The kitchen was very difficult to use because there was only one "sharp" knife, 3 or 4 drinking glasses, 3 small plates, etc. We didn't expect a lot, but other extended stay places we've booked had WAY better appointments.

Another thing irked us--we thought there was no maid service because the doors had what appeared to be a decal on them implying there was no regular maid service. Turns out, this was a magnetized "sticker" that you have to pull off so the maid comes! I ended up hauling out our trash, going to the main desk when we needed more toilet paper, etc. I thought it was a little sleazy to have those stickers that appeared permanent (vs the normal hangers you put on the doorknob.) Or they could have told us when we checked in.

On a more positive note, the kitchen was well-equipped with appliances, TV and internet service were good, and we enjoyed the free breakfasts with lots of fresh fruit and a good variety of breakfast fare to choose from. Being vegetarians, we didn't opt for free dinners.

Room Tip: Choose a room that fronts along Port Washington Road, not I-43. The I-43 side is very noisy.
  • Stayed: April 2014, travelled with family
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Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Suites at Northshore, responded to this reviewResponded 25 April 2014

Dear James S,

We are so embarrassed you experienced so many issues during your stay. We are very pleased you gave such detailed notes so that we could fix all the issues in the room and that the next guest could enjoy a problem free stay. If you would like, please reach out to me directly at the hotel to discuss your concerns further at 414-352-0070. -Leanne

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Reviewed 10 April 2014

We stayed one night a few weeks ago and my daughter just told me she was not sure if she left her "Flips" headphones (her Christmas present) in the room. I called the hotel two days ago to inquire. They were turned in to lost and found and the hotel was willing to FedEx them at no charge. They arrived today.

Thanks to Leanne Brown and the rest of the staff for returning them and making one young lady (future Marquette student) and her mom (a return customer) very happy!

  • Stayed: March 2014, travelled with family
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Thank Breezy193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Suites at Northshore, responded to this reviewResponded 11 April 2014

Dear Breezy193,

We are delighted that you had a wonderful stay while at the Residence Inn. Our staff prides themselves at creating an enjoyable experience for all our guests. If you come back to the area we would be thrilled to have you stay with us again. - Leanne

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Reviewed 10 March 2014

I stay in the area almost every week and choose to stay here because of the staff. Cathy (Front Desk) and Cathy (kitchen) are a great team and very friendly. Keep up the good work and THANK YOU!! Can't wait for the hot tub to open.

  • Stayed: March 2014, travelled on business
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Thank brixmcfee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Suites at Northshore, responded to this reviewResponded 14 March 2014

Dear brixmcfee,

Thank you for filling out this review and for the kind words about those who helped make your stay great. Your loyalty to our brand is very much appreciated and we are always thrilled to hear we have met the satisfaction of our guests and our own. I will share your feedback with the staff and we look forward to your next stay with us. -Leanne

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Reviewed 5 March 2014

Cathy and the other staff made me feel right at home. Arrived in a bad mood and after an effortless check-in, opened the door to my room 412. The room was extremely clean and inviting
Had a full kitchen with utensils and everything you would need for an extended stay. I was there for only one night but wished I could have stayed longer. I am in the construction industry and always look for flaws in
the design and build of places i staywhere I stay. The caulking around the bathtub looked a little rough but nothing to be really concerned about. Whenever I am working within 50 miles of this hotel I will go out of my way to stay there. The staff were AWESOME and the room made me ZFEEL welcome Thanks Cathy!

  • Stayed: March 2014
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Thank dugansz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leanne B, General Manager at Suites at Northshore, responded to this reviewResponded 10 March 2014

Dear dugansz,

Thank you for the kind words regarding your stay. We are always happy to hear that we were able to meet the needs of our guests. I will share your experience with the staff as they will be delighted to know what a wonderful stay you had. -Leanne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suites at Northshore

Address: 7275 N Port Washington Road, Glendale, WI 53217-3412 (Formerly Residence Inn Glendale)
Region: United States > Wisconsin > Glendale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Glendale
Hotel Class:3 star — Suites at Northshore 3*
Number of rooms: 96
Official Description (provided by the hotel):
Short and Long Term Lodging that is the perfect "Home Away From Home". Reasonable rates with great value. ... more   less 
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Also Known As:
Residence Inn Glendale
Glendale Residence Inn

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