I first want to say that my wife and I are La Quinta Returns members. So, when we travel we choose to stay at La Quinta's when we can. We also know that most La Quinta's are not 5 star hotels but, there are certain things that you do expect when staying at a above average hotel.
We recently stayed at this La Quinta Inn & Suites on Feb. 21st & 22nd, 2014. We upgraded from a standard room and got a suite for those 2 nights. We have stayed at this property before in a suite and did not have any issues. So, we expected the same great room on our this recent stay. We were very wrong in thinking that would be the case.
After arriving and checking in, we headed to our room (Room 310). Upon entering our room, we were overwhelmed with the smell of cigarette smoke and musty carpets. The suite is divided into 3 rooms. A living room area, a bathroom and the bedroom. The cigarette/musty smell was mainly in the living room area. And upon further inspection, we found cigarette ashes in that room. We thought that all rooms were suppose to be non-smoking? There was even a sign on the desk next to the cigarette ashes the said "This is a Non Smoking Room". Then upon entering the bedroom we found food particles on the floor and there were also stains on our bed comforter. The heating/ac unit also made a very loud vibrating noise when turning on and while running. This caused us both to hardly get any sleep for the 2 nights we were there. Then moving into the bathroom, the light above the shower did not work and there was no fan in the bathroom. Instead they had a circulation vent in the wall. This brought air in from the outside. Which would be fine most times but, it was in the single digits outside. This made the bathroom extremely cold and you felt like you were walking into a freezer. The vent also pointed directly at the shower. So, when you used the shower, you had the stream of cold air coming right at you. This made no sense and we had to take quick showers because of the cold air blowing directly on you.
We did complain about the issues we had when we checked out but, they did not seem very concerned. They said that they had our e-mail and they might send us a voucher for a free night. But, I highly doubt that this will happen. This was probably the last time we will stay at a La Quinta. It just was not a nice experience overall and a waste of extra money for upgrading to a suite.
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- Also Known As:
- La Quinta Inn & Suites Milwaukee/Glendale - Bayshore Hotel Glendale
- La Quinta Inn And Suites Milwaukee/Glendale - Bayshore
- La Quinta Glendale
- Glendale La Quinta