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“Very Underwhelmed”

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Hampton Inn & Suites Grafton
Ranked #1 of 2 Hotels in Grafton
Certificate of Excellence
Reviewed 24 June 2014

Hamptons are nice hotels, and this one is okay. But it wasn't exceptional, and the price was high for a very ordinary and slightly disappointing stay. Rooms were clean, beds were awesome. First day breakfast okay, not exceptional. Second day breakfast, ran out of yogurt, which happened to be one of the few things I could eat on that days menu. Hotel staff were okay, but I didn't feel an overly strong feeling of welcome or 'specialness'. I am a regular Hampton Inns patron; it is my hotel of choice when traveling. This experience just didn't measure up.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hampton
Thank Karyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick R, General Manager at Hampton Inn & Suites Grafton, responded to this reviewResponded 30 June 2014

I would like to thank you for taking the time to write a review for the hotel. We value all of our guest feedback. I do see that we had ran out of yogurt during your stay with us here. I would like to apologize on behalf of the hotel for that. We do hope we see you again when in the area.

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264 - 270 of 413 reviews

Reviewed 12 June 2014

The experience in the hotel was great, the problems we had with my guests arriving before me, was a disaster. I had called to tell them my guests were arriving earlier than myself and what did we need to do. I was told that they only needed to tell them they were under my name, I asked if there was anything else and was told there wasn't. When my daughter arrived and gave them my name, she was given a hard time by the clerk, My daughter called me and I got upset . I called them and the same clerk gave me a hard time. She said there were no notes there explaining my situation. I told her that was not my problem and that was not the way I expected to be serviced. THe issue was resolved because I decided nothing was going to be accomplished talking to this person.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Soledad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick R, General Manager at Hampton Inn & Suites Grafton, responded to this reviewResponded 30 June 2014

I would like to thank you for taking the time to write a review for the hotel. I would like to apologize regarding the check in issues with your guests when arrived to the hotel. We do value all of our guest feedback. We hope that we will see you again when in the area.

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Reviewed 4 June 2014

The Grafton Hampton is a great place to stay in the northern suburbs of Milwaukee. Although north of Milwaukee, Grafton is an easy drive up I43. Grafton and the Cederburg areas have a good mix of restaurants, microbrewerys, winerys, parks and shops. The Grafton staff is responsive to guest needs.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick R, General Manager at Hampton Inn & Suites Grafton, responded to this reviewResponded 5 June 2014

I would like to thank you for taking the time to write a review for the Hampton Inn & Suites Grafton WI. We value all of our guest feedback and are happy to hear you enjoyed your stay with us here at the hotel. We also hope to see you when in the Grafton area. Thanks again.

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Reviewed 3 June 2014

Clean comfortable rooms...we booked a double queen room but discovered that there was no closet and was a bit tighter than we expected; reception responded immediately and relocated us to a larger room and was receptive to our request to stay on the parking lot side which is quieter. Have stayed here before and will definitely return...One of the best breakfasts around...staff were all pleasant and responsive to our needs...

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Hampton
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick R, General Manager at Hampton Inn & Suites Grafton, responded to this reviewResponded 5 June 2014

I would like to thank you for taking the time to write a review for the Hampton Inn & Suites Grafton WI. We value all of our guest feedback and are happy to hear you enjoyed your stay with us here at the hotel. We also hope to see you when in the Grafton area. Thanks again.

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Reviewed 29 May 2014

This hotel was nice and clean with comfortable rooms and nice amenities. A little off the beaten path but easy access to highway and quiet area. Only downside is that I think it is a little pricey for what you get, but would stay again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hampton
Thank 873wendieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick R, General Manager at Hampton Inn & Suites Grafton, responded to this reviewResponded 2 June 2014

I would like to thank you for taking the time to write us a review for your stay at the Hampton Inn & Suites Grafton WI. We value all of our guest feedback and are happy to hear you enjoyed your stay with us. We also hope to see you again when in the Grafton area. Thanks again.

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Reviewed 22 May 2014

I just returned home from a two night stay at the Hampton Inn. It was a beautiful hotel! The staff was so friendly. The bed was comfortable and the hot breakfast in the morning was wonderful. We received a special bereavement rate since we were there for a funeral. I would highly recommend the Hampton Inn!

  • Stayed: May 2014, travelled with family
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Thank jules7354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick R, General Manager at Hampton Inn & Suites Grafton, responded to this reviewResponded 23 May 2014

I would like to thank you for taking the time to wrtie a review for the Hampton Inn & Suites Grafton WI. We are happy to hear you enjoyed your stay with us here at the hotel. We also hope we will see you again when in the Grafton area. Thanks again hope to see you soon.

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Reviewed 21 May 2014

I was here for a wedding in May of 2014 and I'm glad they chose this hotel. It was clean and easy to get to, the staff was very friendly and the lobby was impressive. The complimentary breakfast had a wide array of choices in the morning which was a great surprise. I would definately stay here again.

  • Stayed: May 2014, travelled as a couple
    • Value
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Review collected in partnership with Hampton
Thank 574rachelw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick R, General Manager at Hampton Inn & Suites Grafton, responded to this reviewResponded 23 May 2014

I would like to thank you for taking the time to write a review for the Hampton Inn & Suites Grafton WI. We value all of our guest feedback and are excited to hear you had a great stay with us here at the hotel. We hope that we will see you again when in the Grafton area. Thanks again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Grafton

Address: 2633 Washington St, Grafton, WI 53024-9004
Phone Number:
Region: United States > Wisconsin > Grafton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Grafton
Price Range: £82 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Grafton 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Hampton Inn & Suites Grafton is the ideal hotel whether you are traveling for business or leisure in Grafton, Wisconsin. The Hampton Inn & Suites Grafton is close to the Milwaukee area and golf courses. Enjoy a free hot breakfast everyday or a free Hampton On The Run Breakfast Bag, Monday through Friday, for even more convenience during your stay. Each Hampton Inn & Suites Grafton hotel room offers amenities and features free high-speed internet for a comfortable stay. ... more   less 
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Also Known As:
Hampton Inn & Suites Grafton Hotel Grafton
Hampton Inn And Suites Grafton

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