I called the hotel to reserve a room that's what I always do to avoid confusion and mistakes. However I had a large group and a handicapped child this had me booking two rooms at one time. The confirmation I got told me that the last I spoke with had us checking out a day early. I tried to fix online and the website then said the correct days. I was thinking everything was fine until I received another confirmation email which again said the wrong days. So I called the hotel again and they no longer where able to keep us in the same two rooms they wanted us to change a room half way through our stay. This is not acceptable I called for a reason and was told everything was done then "fixed" their mistakes online again was told everything was completed correctly just to find out again it was wrong because the last I originally talked to double booked!! I have never had this many issues with booking actually I have never had an issue with booking went with this hotel because it was close to where we were going to be and would save some money. Just goes to show you that you get what you pay for. The employees I spoke to never apologized never once said I'm sorry or anything other then they couldn't fix the problem. When it was the employee who caused the problem I should have heard an apology and should have been taken care of but they did nothing but tell me I would need to change rooms. Well never stay at this hotel if they can't even get a reservation right I don't think they could provide any kind of service to the customers. Oh, they defiantly need training in his to be in a customer service role as well. Being a manager of a large customer service driven business I would never allow my employees to screw up and not apologiz!!
- Official Description (provided by the hotel):
- The Comfort Suites is connected to the Rock Garden Conference Center which is conveniently located minutes from Austin Straubel International Airport, downtown Green Bay, Lambeau Field, Oneida Bingo and Casino, the University of Wisconsin - Green Bay, the KI Convention Center, NWTC and Weidner Center for the Performing Arts.The Comfort Suites is a Full-Service Property offering an on premise restaurant 1951 West, complimentary deluxe Savory Starts Continental Breakfast, complimentary High Speed Wireless Internet, free airport transportation, fitness center, indoor pool including SPLASH water attraction and whirlpool. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Green Bay
- Comfort Suites Green Bay
- Green Bay Comfort Suites