After a long day and too tired to drive home, I stopped at the Ramada overnight. I usually choose Holiday Inn and the two hotels were side by side. I was a little hesitant but decided to go with Ramada as it was much less expensive, it was already so late in the day, and I was just going to eat and sleep.
I am writing this because I want to compliment the outstanding customer service I received!! The standard room I was given had an odd odor to it...a dank smell...not overpowering, but not good either. I wasn't going to fuss too much as I it was already 8PM and I was there just overnight. When I went back to lobby to go to the restaurant/bar - I mentioned it to Kaylee at the front desk - just in passing really -not to complain. But she immediately apologized profusely, noted it was likely because the room faced the pool, and upgraded me to a 2-room suite (no extra charge), with whirlpool, on the top floor. The standard room was dim, a little run down (and smelled as I noted) - but the suite was really beautiful! If I stay there again, I'll pass on the standard room but would definitely stay in the suite.
I really was impressed with Kaylee and her passion for great customer service! It was evident in her words, actions, and smile that the customer does really come first!! Thank you Kaylee and keep up the great work!
PS Restaurant and bar was good - food was pretty good...nice unexpected perk was 2 for 1 beer. Of course, I did not want to be rude and wasteful - so what could I do but drink both beers!
- Official Description (provided by the hotel):
- The Ramada Plaza offers the perfect place for corporate meetings, social functions and family fun. The Ramada Plaza is a full service hotel conveniently located in the heart of Green Bay's west side shopping and entertainment district. Located less than 2 miles from Lambeau Field, Packer Hall of Fame, Brown County Arena and Expo Hall, and the Resch Center providing easy access to community events. The property features 144 guest rooms, including 8 spacious whirlpool suites and handicap accessible rooms, Big D's full service restaurant, including a light continental breakfast and Castaway Bay water park consisting of 2 pools, two water slides, a zero depth pool, sauna and hot tub. Additionally, the Ramada Plaza provides essential amenities for corporate travelers. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Plaza Hotel Green Bay
- Ramada Hotel Green Bay
- Ramada Green Bay
- Green Bay Ramada