We spent a week at this new hotel as an alternative tor the Marriott Residence Inn, where we usually stay. The rooms are nice and quiet as advertised, but there were only 5 or 6 cars in the parking lot , so that might explain how quiet it was.
The suite was very nice , but the maid service was terrible. On the second day ,we returned to find the room had been cleaned,but the bed was not made. It appeared to have been layed on after the covers and pillows were pulled back in place.The maid taking a break? They have coffee pots in the rooms so you can have coffee in the morning without leaving your room. The maid never left any coffee though, so I had to go down to the front desk each night to get some.The coffee pot was never cleaned daily either. This is very minor of course, but why put coffee pots in the rooms if you're not going to properly service them?
I finally left a note for the maid to please leave some coffee on the 5th day . She did leave 2 packets of coffee after reading the note and then left herself. She never cleaned the room. This was very disturbing to us . The clean room sign was placed back inside the door and then she left!.The coffee and the unmade bed are minor and we would not have said anything, but the room not being touched was too much. Was it spite for leaving a note? We informed the front desk the next morning of the service and they apologized. That was their way of making up for a weeks worth of bad room service.
When we returned home, we e-mailed the the hotels main office as well as the hotel where we stayed, to complete a survey of our stay there, explaing the problems we had, and we never received a reply from either one. I guess management has the same opinion and attitude as the maid that was getting paid to clean our room! Who cares!!
- Official Description (provided by the hotel):
- AmericInn of Green Bay East, Wisconsin is conveniently located on I-43. Featuring extra quiet rooms built with SoundGuard construction, all accommodations are non smoking and include high speed wireless internet access, 32 inch HD LCD TVs and over-sized desks with ergonomic chairs. Guests are treated to a complimentary AmericInn Hot Home-Style breakfast featuring Belgian waffles and other hot items. Choose from a variety of comfortable rooms including queens,kings and private whirlpool and fireplace suites. Relax in the heated indoor pool and whirlpool. Welcome to the end of the day at AmericInn of Green Bay East! ... more less
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