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“Clean, reasonable, friendly” 5 of 5 bubbles
Review of Hotel J Green Bay

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Hotel J Green Bay
Ranked #28 of 41 Hotels in Green Bay
Rock, Michigan, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean, reasonable, friendly”
5 of 5 bubbles Reviewed 6 August 2013

Granted - we weren't in the hotel long, but needed a place to stay while we shopped and went to OshKosh for EAA AirVenture. They had an "allergy friendly" room. Very clean and comfortable. Front desk staff were friendly and accommodating. Breakfast wasn't much to speak of but there's a McDonald's practically in the parking lot. Got more than enough for what we paid really :-D

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ginny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April B, Guest Relations Manager at Hotel J Green Bay, responded to this review, 18 November 2013
Thank you for taking the time to review your stay at the Airport Settle Inn! We are glad to hear that everything went well for you and that our staff were friendly and helpful. We appreciate the feedback, and hope to have you as our guest again in the future!

April Bongle
Guest Relations Manager
Airport Settle Inn
920-499-1900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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94 reviews from our community

Traveller rating
    33
    23
    18
    10
    10
See reviews for
29
34
3
9
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Pennsylvania
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 August 2013

This hotel is kind of like a step back in time. It is super clean and well taken care of but it does remind me of hotels that I would stay in as a child. No flat screen tv's in the room so if that is important to you might want to reconsider. The younger gentleman that checked us in with very helpful. Had a small problem with a requested item missing in our room. He brought it immediately. When he delievered it we asked about interesting things to do and see in the area. He told us about cheese curds and other wisconsin points of interest. He even started making a list of fun things for us to do.

The hotel is in a great location, can walk across the street to several great restaurants and a coffee shop. The breakfast was decent the 1st day of our stay, the second day the woman taking care of it was rather rude. She stepped in front of my daughter and made herself tea with several packets of sugar, standing in everyone's way so no one could get to the coffee or hot water. At 745 Am she was asked if she was going to bring out any more eggs and she said No.

In spite of it's slightly dated atmosphere I did find this hotel charming and would probably go back.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank palmtreequeen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April B, Guest Relations Manager at Hotel J Green Bay, responded to this review, 18 November 2013
Thank you for reviewing your stay with us on TripAdvisor! We are glad to hear that you enjoyed your time at the Airport Settle Inn and that our front desk staff was helpful and friendly. I do apologize for the issue you encountered at breakfast - the events that you described are unacceptable to us. We train our staff that our guests come first in the breakfast room, and we will be addressing this with our staff to make sure this does not happen again. Thank you again for taking the time to write a review; we truly value your feedback so that we can provide the best service to all of our guests. We hope to have you as our guest again in the future.

April Bongle
Guest Relations Manager
Airport Settle Inn
920-499-1900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookfield, WI
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 July 2013

We stayed for a weekend at the Airport Settle Inn. The beds were very comfortable. We had a queen executive business room which meant one queen bed, a queen sofa bed, a fridge, microwave, and desk (which was actually a formica top, kitchen cabinets, and an office chair). The room was very dark and could use additional lighting by the bed. The curtains had a few holes in them. The room did not have a closet although you could hang items from a coat rack in the corner. The sink/vanity was outside of the tub/toilet area which was nice. The vanity was very small; we had very little room to put our toiletries on it. The hallways were very dark with worn carpeting. The breakfast was average. I had the make your own waffle both days. The walls must be very thin; we heard the child crying in the room next to us and the conversations very clearly. We ate at the sports bar, Duzzi's, across the street. The food there was very good.

  • Stayed July 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TanyaOkemos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April B, Guest Relations Manager at Hotel J Green Bay, responded to this review, 18 November 2013
Thank you for reviewing your stay at the Airport Settle Inn. We welcome all guest feedback, as it helps keep us on track to provide the best possible service. I would like to apologize if your stay was anything less than satisfactory. We are working up updating the carpeting, decor, and lighting. I am glad to hear that your bed was comfortable! If you would like to further discuss your stay, you may contact me directly. Thank you again for your review; we hope to have you as our guest again in the future.

April Bongle
Guest Relations Manager
Airport Settle Inn
920-499-1900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
2 reviews
2 of 5 bubbles Reviewed 28 July 2013

My family stayed here for one night in July during a busy travel time. Our flight out of Green Bay was cancelled, and the airline put us up here until our rescheduled flight the next day. I will say that the people working at the Settle Inn were very nice and friendly. But the facility itself is so ugly and depressing, it made the last day of our stay extremely sad. The carpet is old and dirty, the rooms are so dark that you can barely read in them, the paint on the walls is dingy and dark. And twin beds?!? In this day and age, what hotel had twin beds?!? The long, darkly lit hallway was also sad, with old, weird wallpaper and strange yard-sale furniture. I suspect that this building used to be senior citizen rest home. It made me want to cry.

The front desk folks talked up the fresh, delicious breakfast offered to all patrons, but it wasn't much to brag about. A make-your-own wafflemaker (not a new thing these days) was the only "hot" or "fresh" item. Other than that it was toast and cold cereal. Not even fruit, yogurt or fresh muffins.

There is no other food on the premises, but there is a McDonalds next door and a Tony Roma's across the street. There are vending machines in the facility, but all but one were broken when we were there. Sad, sad, sad.

Room Tip: There are other hotels near Green Bay airport.
See more room tips
  • Stayed July 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lyriclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April B, Guest Relations Manager at Hotel J Green Bay, responded to this review, 18 November 2013
First, I would like to thank you for taking the time to review your stay with us on TripAdvisor. We appreciate all feedback from our guests so we can understand how to best serve all of our guests. I am sorry to hear that your stay failed to meet your expectations. We are working on updating the hotel's carpeting and decor. I can guarantee however, that this property was never a senior citizen rest home. The rooms with the twin beds are handicapped accessible rooms; the twin beds allow for more space and mobility for those in wheelchairs. Typically, our standard rooms do come with two queen sized beds. If you needed two beds, but the rest of our standard rooms were full, that is where you might have been placed in a room with two twins. I apologize if this was not up to your standards, and should you choose to stay with us again, please contact me directly and I will make sure to put you in a room with larger beds. Once again, thank you for taking the time to review your stay and if you would like to further discuss your stay, you may contact me directly.

April Bongle
Guest Relations Manager
Airport Settle Inn
920-499-1900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Green Bay hotels

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

Had a great breakfast and a great lady keeping food stocked. Can not hear airplanes landing but kids loved to watch. Beds could be better fun swimming pool. We got a great price and ate diner right across street at Tony Roma's, also there's a McDonald's next door..

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank special2me81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April B, Guest Relations Manager at Hotel J Green Bay, responded to this review, 18 November 2013
Thank you for taking the time to review your stay with us. We are glad you enjoyed your time at the Airport Settle Inn! We would like you to know that we are in the process of updating the beds. Thank you again, and we look forward to having you as our guest again in the future!

April Bongle
Guest Relations Manager
Airport Settle Inn
920-499-1900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sagola, Michigan
2 reviews
1 of 5 bubbles Reviewed 2 July 2013

My husband and I stayed here on June 28th, we were celebrating our 28th anniversay. I purchased a coupon for a room here that said the value of the room is $139 to try and save money. That was a mistake, as they put us in a room so small that if we wanted to sit on the extra chair our heads would be in our coats as the only place for the chair was under the coat rack and the bathroom was the size of a small closet. But that was not the worst of it! In the morning atleast a hour before check out we had a maid walk in on us with out even knocking. She did apologize when she seen us, but then another 10 minutes later another maid (at least she knocked) came to our door saying oh I thought you guys were checked out. They then said that some one had circled the wrong room number as being able to clean. Wouldn't you think after walking into the room without knocking the first time and someone still in there you would fix the paperwork that the people are not checked out. When I told them at the front desk they didn't even seem to care. I would not recomend any one to stay here!

  • Stayed June 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Renee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AprilS81, Guest Relations Manager at Hotel J Green Bay, responded to this review, 11 July 2013
Hello from the Airport Settle Inn,

I would first like to thank you for taking the time to share your experience with us. We do value all feedback so we can understand how to best serve you and all of our guests. I am sorry to hear that your stay with us did not meet your expectations. I understand that there was an error made in housekeeping, and I would like to apologize for that. The privacy of our guests is very important to us, and we have done some retraining of our housekeeping staff to ensure that this does not occur again. I would like to further discuss your stay and see what I can do for you to resolve this issue. If that is something you are interested in, feel free to contact me directly at your convenience. Once again, I apologize for any issues you encountered during your stay, and would like to thank you once more for writing this review. I hope to hear from you soon.

April Bongle
Guest Relations Manager
Airport Settle Inn
920-499-1900
aselissen@settle-inn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 1 July 2013

We stayed in the Family Suite, which is the perfect option for a small group. The living room/kitchen area gave us room to relax and play games. Very nice to have a place to sit and put all of our things instead of being cooped up in a traditional hotel room. The pool was clean. The continental breakfast wasn't anything special, but we all filled up. They had a choice of cereals, juices, pastries, waffles and hard boiled eggs.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jb_milwaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AprilS81, Guest Relations Manager at Hotel J Green Bay, responded to this review, 11 July 2013
Thank you for taking the time to review our property on TripAdvisor! We appreciate all feedback as it keeps us aware of how we're doing to be able to best serve you and all of our guests. I am very glad to hear that you enjoyed your time in our Family Suite and that we were able to meet all of your needs. We hope to have you as our guest again in the future!

April Bongle
Guest Relations Manager
Airport Settle Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel J Green Bay

Property: Hotel J Green Bay
Address: 2620 Packerland Dr, Green Bay, WI 54313-6145 (Formerly Airport Settle Inn)
Region: United States > Wisconsin > Green Bay
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #28 of 41 Hotels in Green Bay
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel J Green Bay 2*
Number of rooms: 115
Reservation Options:
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Also Known As:
Airport Settle Hotel Green Bay

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