Our synchronized skating team was scheduled to compete in Pleasant Prairie in April. We were concerned about the Quality Suites because of some terrible reviews, so I stopped to check it out on the way back from Milwaukee. Everything seemed fine, so our travel coordinator signed a contract for 25 rooms. The first few people were able to book rooms, but when I called a couple of weeks later, the woman who answered told me there were no rooms left. I assumed she must be confused, so I asked to speak to the manager. He came on and testily told me that all our rooms were gone and the hotel was overbooked for that weekend. Our coordinator did a quick survey, and found that in fact, most people hadn't booked yet. She repeatedly tried to contact the manager, but he never returned her calls. I can understand that mistakes happen, but then you call the parties affected and apologize, not try to pretend nothing is wrong and then hide. It is called the "hospitality" industry after all. Fortunately, we're all now happily booked at the Fairfield Inn, instead of sleeping in our cars.
- Official Description (provided by the hotel):
- Newly Renovated Hotel located in Kenosha, Wisconsin. Full Renovation Completed in 2014. (Worth Over Half a Million Dollars) Great Breakfast Served every morning with eggs, hot waffles and lots of other choices including yogurt and fresh fruit. Hotel has a indoor pool, hot tub and elevator. We have all suite rooms with kitchenettes as well. ... more less
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- Also Known As:
- Comfort Suites Kenosha Hotel Kenosha