Have gone to this Chancery and others in Racine, WI and Milwaukee, WI for some time, I have never been disappointed at the food and service.
In the past, one could always count on a menu full of creatively-named choices, great food, and a fun attitude. Since our last visit to this location (perhaps 2 years ago), things have decidedly gone south. Gone are the fun menu choices and "Marvin", their unofficial mascot. Gone are the casually-dressed waitstaff. In place now is an uber-generic menu; all items now read something along the lines of ANGUS BURGER 8, choice of cheese, no cheese 7 (a personal pet peeve of mine - are they too embarassed to have to mask their menu prices as a simple number?). Wait staffers are now dressed 100% in black. Not really a pub-style of dress,
But enough about the aesthetics. It used to be commonplace to have a bowl of hot popcorn delivered to your table before your food got there; now you have to ask for it. Wife ordered an "unlimited soup & salad", I ordered an angus burger with a side of french onion soup. Wife could mix or match her soup choices, but started with beer cheese soup. My soup was, admittedly, to die for. Hers... tasted burnt (when she DID get the soup - more later). Mind you that MY soup was delivered well before my wife's, and that's despite the fact that the dining room was unoccupied except for a couple of tables and a few patrons in the bar watching NCAA. Also took an insanely long time to get THIS far.
Meanwhile, while all this was unfolding, I casually observed another table vacated, and sitting there unbussed for a good 20 minutes or so. Once it was cleared of dishes, it sat for another 15 until someone could be pulled away from whatever the hell was more important than front-of-house activity to actually WIPE DOWN (half-assed, no less) said same table.
Eventually, my wife's soup was finally brought out... at the same time that my burger was. She also got her salad at the same time. The reason they gave for her delay was that they just finished an afternoon rush and had to make a batch of beer cheese soup from scratch. I call shenanigans - hers was burnt! My "No Cheese Angus 7" burger was too perfectly-pressed to be a true "pub" burger like the good ol' days (and on the small side for a "7", since it was supposed to be 1/3 lb.). I'll give them the credit that the burger was not frozen. As I stated earlier, her first soup was burnt; she had the french onion for #2 and found that it was much better. Salad was, just, a salad, with too many fancy ingredients that takes it above a "pub" and puts it in the category of "you can't afford this stuff". We got done, and waited a good fifteen minutes - SERIOUSLY - for our bill.
But, in the downtime, I got in some quality time. Got to play on my iPod and check email... also witnessed a waiter walking up and down the aisle talking to himself repeatedly. We thought you couldn't see this stuff except in a Walmart!
We "could" be back... when they take the snooty attitude out of their latest theme and go back to a being good ol' pub-style restaurant. Our advice, dear visitors, is to go a few miles north to the Brat Stop instead.
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