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Hilton Garden Inn Appleton Kimberly
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Reviews (514)
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377 - 382 of 514 reviews
Reviewed 28 March 2014

Great hotel next to a number of Kimberly and Appleton Businesses. Close to a number of local and chain restaurants, so finding a place to mingle after a hard day at work was no problem. The hotel does have a small bar also, but tends to close kind of early. A good choice when visiting the area and need a convenient place to setup camp for either work or play.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyKosiorek, Public Relations Manager at Hilton Garden Inn Appleton Kimberly, responded to this reviewResponded 4 April 2014

Thank you so much for taking the time to review your stay with us. We are happy to hear that you decided to stay with us and that it was a convenient location for you as well. As we are a smaller establishment, our bar does close a bit earlier depending on occupancy. If you would like to discuss this further, please feel free to contact our Food and Beverage Manager at anytime. I'm glad to hear everything else went well for you and I look forward to having you return again.

Thank you
Abbey Kosiorek
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

The lobby, rooms, staff and pool area are all wonderful. Unfortunately, the onsite restaurant is staffed with young and relatively inexperienced folks. For example, a bartender should know what types of wine they have to offer. We also ended up waiting 40 minutes for sub-par food and service that while nice was lacking in many ways.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank jimraffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyKosiorek, Public Relations Manager at Hilton Garden Inn Appleton Kimberly, responded to this reviewResponded 27 March 2014

James,
Thank you for taking the time to review your experience with us. I am happy to hear that our food and beverage manager has contacted you in regards to your experience. I have also followed up with her as well. If you would like to discuss this issue further, please feel free to call us at anytime.

Thank You
Abbey Kosiorek
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

The rooms are great, staff is really friendly and helpful, breakfast buffet is good and the place is clean and fresh but at the same time has a relaxing ambiance to it. The foyer feels like a really nice coffee shop. I really enjoyed my stay here.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Grayling P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyKosiorek, Public Relations Manager at Hilton Garden Inn Appleton Kimberly, responded to this reviewResponded 27 March 2014

Thank you for taking the time to review your stay with us, it is always a joy to hear that our guest was happy and comfortable with our hotel and staff. We take pride in knowing that our guests can feel relaxed while being away from home. We would love to have you stay with us again in the future.

Thank you very much
Abbey Kosiorek
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

1. Very difficult to sign on to Internet (trying 3 different devices). WiFi seemed inadequate to handle volume of users and sign-on instructions were complicated. One staff blamed the problem on "a lot of people checking in right now" and "often hit-or-miss". At a different time, the staff reset the wifi/modem two times before I could sign on, and that was at 5:30 a.m. 2. When I made my reservation, I asked for the "event rate" if there was one. Told there wasn't one. When I checked in, I asked specific questions about the event (a race) that indicated I was involved in the event. Still not offered the event rate ($10 lower than my rate). Only a day after checkout did I learn that there was an event rate.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ref17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyKosiorek, Public Relations Manager at Hilton Garden Inn Appleton Kimberly, responded to this reviewResponded 27 March 2014

Thank you very much for taking the time to review your stay at the Hilton Garden Inn Appleton/Kimberly.

We are very sorry to hear that the internet was not working very well during your stay. This isn't something that happens often, but it does in fact happen occasionally when there is a high volume of guests attempting to log onto the internet, it does tend to slow down. We are looking into an alternative internet option that will be more efficient for these busy nights.

If you would like to give us a call to discuss this special rate, we would be more than happy to get to the bottom of that for you, or at least give you the explanation you deserve for why you didn't receive it, wether it be your reservation was made past the cut off date, or the block was full.

we look forward to hearing from you
Abbey Kosiorek
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

While they were not overly friendly, the staff was accommodating and let us check in early which was a great help. They were very professional. Quite disappointed that breakfast was not included. Found a skittle under the table, pretty much in plain view. Clock was never forwarded after Daylight savings time and we were late for a wedding.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Darcy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyKosiorek, Public Relations Manager at Hilton Garden Inn Appleton Kimberly, responded to this reviewResponded 27 March 2014

Darcy,
Thank you very much for taking the time and reviewing your stay with us at the Hilton Garden Inn. We are always looking for different ways to improve our service to our guests. We are very sorry to hear about the alarm clock in your room, that has been addressed and we have used this as a training example to all of our associates to pay attention to detail.
In regards to breakfast, the Hilton Garden Inn brand strives to remain a step above hotels that include a free, continental breakfast. We have a chef on site to cook a fresh, made to order breakfast. With this added quality to the breakfast experience, we are unable to offer a free breakfast.

If you would like to discuss your stay further, please fee free to call us directly and ask for our Front Office Manager or General Manager.

Thank you very much and we hope to see you again soon.

Abbey Kosiorek
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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