I was nervous after reading recent reviews, so I entered our room with a critical eye. In plain sight on the floor was a clear straw wrapper. I bent down to pick it up, and while doing this I looked over at the closet safe. I saw a beer bottle cap under the safe on the closet floor. As I went to throw those items in the garbage, I saw an empty box of "Muscle Milk" with the associated straw on the floor peeking out from under the bed's dust ruffle. I went to open the sheer draperies and there was a big oily head print on the window. This stuff was all in plain sight and should have been seen by housekeeping staff. I felt like maybe the recent bad reviews might be right.
Further inspection showed the room to otherwise be clean. A good test is to look where the baseboard meets the carpet. There was no dust build up there. The tub and toilet were clean, as was the bathroom floor and fixtures. There were some dings and scrapes on the doors and furniture, but not too bad. The furniture was not outdated and looked good. The room decor was good, but there were a few gross stains on the carpet that could be shampooed again. The bathroom faucet and sink are new and are stylish, and the shower worked great.
You really have to pay attention to the sleep-by number bed adjustment instructions, but once we figured them out, the bed was great. Someone complained about the lousy channel selection and small TV, but we found plenty of channels once we figured out the remote. The TV size was perfect for the room. There were also a lot of good movies available that were just released to video. Our laptop computer connected to the Wi-Fi with ease, but it was really running slow.
We stayed in the Plaza Club, which comes with free hors d'oeuvres and cocktails for two hours, turn down service (who needs this), free cookies at night and continental breakfast. The hors d'oeuvres selection was so-so, but this was likely due to the small number of people staying there on a Sunday. However, since we ate lunch at a restaurant earlier in the day, the food and drinks from 5-7 pm were enough that we didn't need to eat out that evening. There was a nice selection of craft beers and wine along with soda for the non-drinker. The next morning, we had a nice continental breakfast with fresh fruit, oatmeal, bagels, jelly, coffee, juice, etc; so much so, that we bypassed lunch.This is a perk well worth the extra money.
There were a lot of previous complaints posted about unenthusiastic staff, and while our reservation clerk sure seemed underwhelmed by my call, the rest of the staff were very nice and attentive. One negative thing that struck me was how much the polished metal in and around the elevators was covered in hand prints. Many were big, gooey smears, probably left by drunken Oktoberfest attendees the day before. If I managed the place I would have been cleaning them myself if needed, as they were so obvious.
Overall, the hotel is like the metal in the elevators. Just a little polish and it would be great.
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- Also Known As:
- Radisson La Crosse
- La Crosse Radisson