I stayed here with my dogs. I love that the hotel is pet friendly. They have an exercise area behind the hotel and even provide poo bags and a disposal for them. All of the dogs were in the same area of the hotel - ground floor and next to the side exit, which was thoughtful and very convenient.
The facility is very clean, with comfy beds, pillows, and good towels. Since this is extended stay, there is complimentary popcorn in the room's microwave, a full size refrigerator, paper towels, etc. Very nice. There is a fantastic grocery store less than a 3 minute walk away (Festival) and several restaurants. I really liked the location - it is in the middle of everything in La Crosse.
The staff was great for the most part. Very friendly and fixed problems quickly. I really enjoyed talking to some of their younger staff members at night - sweet kids!
The only real problem I had was the smell. They use some kind of super strong deodorizer that will knock you off your feet. It is a very chemical-y smell and I wasn't 100% comfortable breathing it in. Based on other guests comments and some of the other reviews here this is a common complaint. Candlewood, please, please, please change this as it really detracts from the overall otherwise high quality of your facility. I don't think I could have stayed if I couldn't have cracked the window to air it out a bit.
I would definitely stay here again, but do have a few suggestions and tips.
If you can, get a room facing the back. Copeland Avenue is pretty busy, and I'm not sure why but there are only thick sheer curtains on the window. I checked and didn't see any blinds or any other coverings that moved. Since I was on the ground floor, people could see into my room very easily and at one point a police officer had someone pulled over and the lights flashed into my room for a good 15 minutes.
Next, unless you have pets get a room on the highest floor. As others have mentioned, the floors are not concrete and you can hear everything that happens above you. My first night, it sounded like someone was moving furniture directly above me...ALL NIGHT LONG.
The internet here is super slow - I could not get on VPN or make a Lync call on my computer.
A suggestion for the management - create some type of handbook for your guests on how the rooms work. I hate bugging staff, so maybe there WAS a way to block out light from the street at night? It took several of us some time to figure out how the master light switched worked. And I did finally have to ask the staff how to turn off the kitchenette light (the control is on the microwave - I never would have guessed).
Even with these issues, I still give the Candlewood La Crosse 4 out of 5 stars. Their benefits and overall service far outweigh the problems, and if they fix the smell issue I would give them 5 stars next time. It is great value for the price and super convenient.
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- Also Known As:
- Candlewood Suites La Crosse Hotel La Crosse