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“Can't believe this is comparable to the Courtyard”

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GrandStay Hotel & Suites La Crosse
Ranked #5 of 20 Hotels in La Crosse
Certificate of Excellence
Reviewed 16 September 2013

We booked a night at the Courtyard and something happened so our RSVP was lost. They told us the most comparable hotel to them was this place. I don't think they're even in the same league as one another....especially for this price.
While I was thankful that they had a spare room, I regretted that I didn't want to spend the extra time (it was very late after a long drive) driving to the other downtown hotels to see if they had rooms.
The hotel is beyond outdated. The front desk girls couldn't have cared less about what was going on (upon entering and leaving).
I do agree with other reviewers, seeing the kitchenette was a nice surprise- although we had no use for it, it was neat that those are in each rooms.
Other than that, uncomfortable beds...I'd have to agree with another reviewer about their breakfast items. By 8:30 they were out of everything; so we just found a place downtown to eat, which was probably better anyways.
for this kind of $/night, you'd think you'd have modern amenities and a comfty bed....until they update this place, spend a little less and stay at the Hyatt, Stoney Creek or Courtyard. The best thing I can say about this place is that it would be a fabulous place to stay with a group for Oktoberfest or the 4th of July as it is so close to everything.

Room Tip: Away from elevators! You'll hear it all night/morning long.
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  • Stayed: August 2013, travelled with family
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2  Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this reviewResponded 18 September 2013

I am happy to announce we will be remodeling the hotel and look forward to exciting changes towards the end of the year. We also have recently installed brand new beds, sofa sleepers and club chairs in every suite. We certainly welcome and value all comments and reviews from our guests as it helps us understand what we’re doing right and what we can improve on. All reviews are shared with the entire La Crosse GrandStay team and utilized for continued training.

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484 - 490 of 559 reviews

Reviewed 6 September 2013

Never stayed or heard of Grandstay before our friends booked us in here. Fantastic room, and clean throughout. Great breakfast too. In addition, a fantastic location near the river in La Crosse. Would definitely stay here again.

  • Stayed: August 2013, travelled with friends
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Thank StillwaterMinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this reviewResponded 18 September 2013

We are happy to hear you enjoyed your stay with us! Thank you for taking the time to write a review. We hope you will choose GrandStay for future lodging accommodations!

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Reviewed 3 September 2013

Had stayed in a GrandStay in Madison in June and was pleasantly surprised by the suite, service and affordable price. The GrandStay in LaCrosse is even more impressive due to the location being right down on the river. Everything downtown is within a mile or two walking distance. We only used the car a couple of times. The suite is large with two flat screen TV's. Morning walks along the river before breakfast are fabulous. Pool is a little small but there is plenty to do in LaCrosse so we didn't bother to use the pool anyway. Did use the hot tub one evening. If you are going during Oktoberfest you are located right next to the grounds. Would definitely recommend this hotel for a pleasant stay in LaCrosse. Lots of great bars and restaurants within walking distance.

Stayed: August 2013, travelled with family
Thank Cheeser0251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this reviewResponded 18 September 2013

We are pleased you enjoyed your stay and found our location convenient. Thank you for taking the time to write a review. We greatly appreciate your business and recommendation to others!

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Reviewed 2 September 2013

After checking into GrandStay Residential Suites on 8/25, I decided to take shower. As I was taking shower, I noticed there was no rubber mat to place on bottom of tub and it was quite slippery. After shower, I asked the guest room attendant who was cleaning room across from ours, if I could get a mat for tub. She was very polite and said she would get me one. About 5 minutes late, she knocked on door and said there were no mats available. What ?? I said I would check at front desk. As I was leaving for dinner, I asked at front desk for rubber mat and clerk said none were available. I said the tub was very slippery and a rubber mat would be a nice safety item. She said other guests had mentioned about tubs being slippery. I told her if I fall in shower, I will be doing much more than mentioning how slippery tub is !! She said sorry ! How can a hotel be out of shower/tub mats? I think a simple mathematical calculation could be, if you have 55 rooms, you would have 90 tub mats to be able to switch out and replace ? This is not rocket science !
Guess things are run much differently in Wisconsin, than in other parts of the country.

  • Stayed: August 2013, travelled as a couple
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2  Thank BDiamond1564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013

Stayed at the GrandStay Residential Suites in LaCrosse WI. As with most GrandStay's hotel is in excellent condition. Room was very clean. 2-room suite is perfect for the business traveler with a separate sleeping and living/kitchen area with great value price. Plenty of room to spread out work and prepare for meetings. Staff was most helpful. Hotel has excellent locations right along the Mississippi, walking distances from parks. Great place to make you feel a little bit "at home" when on the road.

  • Stayed: August 2013, travelled on business
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Thank travelteach92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

The hotel is very clean and comfortable with plenty of room. Continential breakfast was very nice. We arrived with a group of motorcycles so it was a convenient location to park the bikes and walk to the downtown bars for evening entertainment.

  • Stayed: August 2013, travelled with friends
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Thank Verndawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

Trip was for a friend's re-union weekend. We reserved a wheelchair accessible suit with a roll-in shower. Surprised that the room was on the 4th floor.The overall floor space of the bathroom was spacious. The roll-in shower stall was small but had a drop down seat. There was no hand-held shower head. There was basically no counter space in the bathroom. There was a small shelf above the sink but not functional and blocked the view of the mirror. There was only one bed in the room and only the left side of the bed could be accessed by wheelchair. (The bed was very firm.) The kitchen area was fairly spacious with a sink, stove burner, dishwasher and a very small dorm sized refrigerator. The facility had a very small swimming pool and hot tub - both of which had a power lift for getting in/out of the water. The facility did not have any automatic door entrances which was a hassle. (the front door entry consisted of two sets of doors.) The continental b-fast was average - nothing out of the ordinary. The facility did allow pets. Front desk staff did not seem to go out of their way to make accommodations. Facility is conveniently located near the river walk and downtown La Crosse.

  • Stayed: August 2013, travelled with friends
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Thank 262Carol877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about GrandStay Hotel & Suites La Crosse

Address: 525 Front St N, La Crosse, WI 54601-3277
Phone Number:
Region: United States > Wisconsin > La Crosse
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in La Crosse
#2 Family Hotel in La Crosse
#4 Romantic Hotel in La Crosse
Price Range: £84 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Hotel & Suites La Crosse 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Located in downtown La Crosse our all suite hotel combines the comforts of home with the services of a grand hotel. Free WIFI, parking and Grand Start Breakfast included in all rates. ... more   less 
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Also Known As:
Grandstay Residential Hotel La Crosse
Grandstay Hotel La Crosse

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