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“Rooms need to be cleaned between guests”

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GrandStay Hotel & Suites La Crosse
Ranked #5 of 20 Hotels in La Crosse
Certificate of Excellence
Wisconsin
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Rooms need to be cleaned between guests”
Reviewed 23 February 2014

We stayed at this hotel in late January amidst their reconstruction. We booked a two bedroom suite. I wish it would have been cleaner. When we pulled the sleeper sofa out for our daughter to sleep on we notice used tissue under the couch. It was pretty gross. The room overall, just didn't feel very clean. Dirty carpet and stains on the chair. When we went for the continental breakfast, one of the employees peeked her head out of the office, looked at us and then proceeded to talk about us to her co-worker. I thought that was kind of rude. I am guessing she is a college student, but still not the best customer service.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taymad4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this review, 25 February 2014
Thank you for taking the time to share your experience. Our goal is to exceed guest expectations and I’m sorry this did not happen during your visit. We appreciate your comments and they will be shared with the entire team to assure cleanliness expectations along with overall guest expectations are not just met but exceeded. If you would like to speak with me directly about the specifics of your stay I would very much appreciate it.

With Hospitality,
Kristina Conca
General Manager
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532 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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English first
Kenosha
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 February 2014

Attitudes, Decor, and beds all improved. Stayed a year ago and was OK but beds uncomfortable, and staff was unattentive. This visit better value, better attitudes and better beds. Lobby was nicely redone, special touchies like decorated planters as you arrive.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dntwiscon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this review, 25 February 2014
Thank you for choosing GrandStay! In the past year all of the beds have been replaced along with new sofa sleepers and club chairs in all guest suites. We have also redesigned our lobby, breakfast area and meeting space along with all new carpet in the common areas. We are pleased you noticed the improvement and value in our hotel. We hope you visit us again during your next visit to La Crosse!
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Prairie du Sac, Wisconsin
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 February 2014 via mobile

Stayed here for the first time one night last week. I was impressed. The room was very nice and comfortable with plenty of space. The hotel is not far from downtown (it would be an easy walk if the weather was bit nicer), yet is in a quiet neighborhood. I usually stay at the Radisson when I am in La Crosse but the GrandStay is my new favorite.

Stayed February 2014, travelled on business
Helpful?
3 Thank Beeguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this review, 25 February 2014
Thank you for choosing GrandStay! We appreciate the kind comments about your stay and look forward to the opportunity to provide lodging during future trips to La Crosse.
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Wisconsin
Level 4 Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 February 2014

I only stayed here one night but found it to be a very cozy and nicely decorated hotel, the bed was very comfortable and the rooms clean. The staff was very friendly and accommodating- My only criticism was that the breakfast was poor. The scrambled eggs seemed old and milk cartons in the fridge were past expired and curdled. It didn't seem as if anyone was attending to the breakfast. The hotel is in the midst of a remodel and the breakfast is in a temporary location so I am hopeful the breakfast will improve when it is in its central location. Since this was the only drawback, I would not hesitate to stay her again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mommydanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this review, 6 February 2014
Thank you for taking the time to write about your experience. We certainly appreciate your business! We strive to exceed our guest expectations and I apologize our breakfast did not. We have moved the breakfast to the newly remodeled breakfast location in the hotel. We were made aware a few of the individually sealed milk cartons appeared spoiled. All the milk with the same expiration date was immediately pulled. We are working with our supplier to ensure this doesn’t happen again as the expiration date which was 2/6/2014 had not passed. We hope you continue to choose GrandStay during future travels.
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Papillion, Nebraska
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 January 2014

We came over a couple of days after the new year and this hotel was perfect for us. The breakfast was pretty standard with the waffle maker, pastries, hard boiled eggs, scrambled eggs and bacon/sausage, cereal, etc. The eating area was small but it wasnt ever terribly busy when we were there to eat. We did use the hot tub which was nice and hot. The room itself was spacious and had everything we needed. It was bizarre that there was no dresser (a wardrobe instead) so we did live out of our bags, but that was no biggie. Being an extended stay suite it had the kitchen and after looking in every drawer and cupboard for the dishes we finally found them in the dishwasher. Overall we had a nice experience. Everyone was friendly. Would stay again on future visits.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eaarent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

We ended up staying here three nights with a relative being held in the hospital and we would definitely stay here again on our next visit. Our room was a one bedroom suite with a full size refrigerator and microwave oven, two large tv's and wireless internet.
A hot tub is also in the hotel but we did not use it. A complimentary breakfast was included each morning and a very friendly staff made our stay very enjoyable.
The hotel is located on a dead end street near the La Cross River and Mississippi River so it was very quiet except for fireworks nearby at midnight on New Years. There are several nice restaurants nearby and a park that was very popular with Christmas lights for driving or walking through.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Totalboard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this review, 6 January 2014
We certainly appreciate the business and are happy you found our location and property accommodating. Thank you for taking the time to review your experience and thank you for choosing GrandStay!
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Jacksonville, Florida
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 January 2014

We only stayed one night on this trip but still found it to be enjoyable. They are doing some renovations but everything still seemed to be clean and pleasant. We did use the pool although I did wish it were a bit warmer. The internet was a little slow but only was an issue if you were streaming a movie.
Our kitchen had plates, glasses and silverware - they were in the dishwasher - having been washed after the last guest, I assume.
I'm sure we will stay again in the future.

Room Tip: We have stayed on both floors and found them to be comparable. If we were going to have a lengthy st...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank divingowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
525Front, General Manager at GrandStay Hotel & Suites La Crosse, responded to this review, 6 January 2014
Thank you for continuing to choose GrandStay! We certainly appreciate you taking the time to review your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GrandStay Hotel & Suites La Crosse

Property: GrandStay Hotel & Suites La Crosse
Address: 525 Front St N, La Crosse, WI 54601-3277
Phone Number:
Region: United States > Wisconsin > La Crosse
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in La Crosse
#2 Business Hotel in La Crosse
#4 Romantic Hotel in La Crosse
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — GrandStay Hotel & Suites La Crosse 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Located in downtown La Crosse our all suite hotel combines the comforts of home with the services of a grand hotel. Free WIFI, parking and Grand Start Breakfast included in all rates. ... more   less 
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Also Known As:
Grandstay Residential Hotel La Crosse
Grandstay Hotel La Crosse

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