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“Not a good stay”

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Wyndham Vacation Resorts Glacier Canyon
Ranked #1 of 3 Hotels in Lake Delton
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not a good stay”
Reviewed 29 September 2013

Our stay at Wyndham Glacier Canyon was underwhelming. There were certainly positives but too many negatives to overcome them.

As part of The Wilderness Territory it was nice to have all those amenities available, but I'd rather stick to reviewing the Wyndham property.

Check-in was slow. On a Thursday in shoulder season I didn't expect such a long wait. Then we had to get our parking pass from the Wyndham rep which really only served as a way for them to try to get us to attend their presentations. My wife and son wondered what took so long when I finally returned to the car.

48 hours before check-in I had emailed a request for a desired room location. They got it completely wrong, the exact opposite of what I had requested. I understand you can't guarantee room requests but checking in on a Thursday in late September the resort was only about 50% full so at least some of our requests should have been met. After some waiting and rechecking we got a room closer to what we wanted, but still not ideal.

Then the real issues began. We had trouble with the keys and they sent some more over. Apparently by doing that they messed up our lock. I didn't realize it until the next day but our door remained unlocked after it was shut. Who ever heard of that in a hotel? I guess it was my fault for not checking but when the door slams shut you expect it to be locked. Luckily noone got in to our room in the 24+ hours it was unlocked but they easily could have. When I informed them of this there was no concern over the safety aspect, all they said was they would send maintenance. The nice guy who came had to replace the entire door handle/key card mechanism. Really? We had to wait 45 minutes while he was doing it and all the while my 5 yo was chomping at the bit to get to a waterpark. We thought that's finally done, but after fixing it and assuring us the keys worked, the next time we tried to open the door only one out of the many keys we had actually worked. Luckily one did or we would have been locked out.

The first minute we were in our room (5 pm or so) we immediately were bombarded with loud noise from the Presidential unit above us. I understand about noise in hotels, we have a rambunctious son, but this was excessive. My wife described it as people doing "gymnastics". We'll deal with it I figured but boy did it make our stay unpleasant. We did call Guest Services a couple times and again their response was not as I expected. I think they sent security at some point as the occupants (all teenagers it seemed, no adults present which seemed concerning as the resort emphasizes you must be 21 to check-in) were out on their balcony making noise as well as stomping around the room. If they did anything about it we never could tell as the noise continued pretty much our entire stay. I guess you get all kinds of occupants at resorts but at a timeshare property I didn't expect a party room above us.

On our last night we went to the lobby as my wife had never seen it. We went downstairs to their bar area thinking of getting a drink only to be told their was a private party. At 6 pm on a Friday night?

In summary, the room was nice, the resort was nice, but the problems we had seemed more appropriate for a budget hotel, not one of this supposed class. And perhaps most disturbing was that I felt the staff was not really concerned about our issues. I doubt we will ever come back.

Room Tip: If you want a top floor room you need to be in a Presidential room. The floor numbering and configu...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank baess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Wyndham Vacation Resorts Glacier Canyon, responded to this review, 1 October 2013
Thank you for your review. We are sorry to hear you had to spend even a minute of your vacation dealing with the delay at check-in, unit locks, and noise. Our goal is to have our resorts up to each guest's standards and your feedback will help us to do so. We are glad to hear you enjoyed the overall resort and unit. Again, thank you for taking the time to share this information.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Wellington
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2013

We stayed 09/11/13 through 09/18/13 in a 3 bedroom deluxe and had a great time with our kids and grandkids. Ages went from an 11 month old to 57 years old. Everything was better than we had imagined and we use a lot of Wyndham points throughout the year. The rooms were spotless and the fireplace was an extra bonus for those couple of cool evenings we had. The pools are all included in your stay and the extras like mini golf were extremely reasonable. We stopped on the way at a Costco and Walmart and bought food that we prepared all week. We save a lot of money that way! I highly recommend this place to anyone!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kimberly/Marc F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Minnesota
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 September 2013

Whenever we go to WI Dells we always stay at Glacier Canyon. This is a great resort with a lot going on right on the resort. There are plenty of indoor and outdoor water parks, as well as a gift shop, horse rides, and even go carts. So if you are going to the Dells, staying at Glacier Canyon will only make your stay that much nicer.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Beaker_MF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huxley, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 September 2013

We love Glacier Canyon. It is always spotless. The staff is friendly. The condos are spacious and comfortable. The waterparks are tons of fun. Our kids could spend hours in the giant wave pool. The indoor dry play area is a great alternative when you don't feel like getting wet. The mini-golf is very reasonably priced, and the ropes course above the arcade is a lot of fun too. You have to do a lot of walking to get to some areas, but it's all enclosed. We almost always stay in the winter so we appreciate the indoor walkways.

  • Stayed January 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Kimkaye75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minnesota
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 September 2013

We stayed Aug 5-9. I was traveling with 6 kids ages 6,8,11,12,13,14. We had a blast, something for everyone. Waterpark passes come with the rental and there are many. Also had activities for a small fee like zip-line. Shuttles if you did not want to walk. The condo was one the first floor, close to the skywalk and door. 2 bedroom, one had 2 full size beds the other a King, a pull out queen size sleeper sofa in the living area and full kitchen with everything we needed, though we brought paper plates. a washer and dryer, I brought a small bottle of tide so we washed before bed and dried while at the water park and packed light! 2 bathrooms the master with a Jacuzzi tub.Patio had 2 chairs and small table. Fireplace with flat screen tv with dvd above. TV's in both bedrooms also. Could go to the front desk and rent dvds for free. went to take and bake pizza place and brought pizza's. cooked all meals but 2 nights in condo which saved a ton of $$. Yes like in the other reviews the carpet was not as clean as at home, but it is a rental and some things have to be expected. The sheets and blankets were all clean and we could wash them or the towels when ever needed. It was a GREAT place to stay and will do it again. ONE complaint was parking, and it was not the facility's fault but the extreme rudeness of other vacationers, people with trailers and RV's and campers and people who just could not seem to park their cars between 2 lines took up a lot of the parking lot, the campers and RVs and trailers are supposed to be parked in another lot, most with license plates from Wisconsin. My tips are pack light, bring your own groceries (there is a Wal-Mart and a papa murphy's not far away) bring paper plates and paper towels so your not doing dishes all the time, though there is dishwasher, bring a couple bath towels and small bottle of laundry detergent. The restaurant's are very expensive as is pizza delivery!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Icelandlubber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2013

We stayed in a 2 bedroom presidential room on the 4th floor facing the parking lot. Checked in at 4pm and only took a few minutes. Low pressure at the timeshare desk to sign up for a tour which was nice and unexpected.

Our room was better than we expected. Master bedroom had a king size bed with nice white linens. Double sinks in both bathrooms. White towels. 2nd bedroom had two beds which our son (3) loved having two beds for just him. He also loved having his "own bathroom". Room was close to the elevator but we rarely heard any noise except for occasional kids running around. Kitchen was well equipped with everything we needed plus more. Tableware for 8 plus pots, pans, lots of different kinds of glasses (including wine glasses), cookie sheets, mixing bowls, etc. Lots of dishwasher detergent plus dishwashing soap provided. Small (small) salt and pepper provided, I had brought our own. Lemonade packet, popcorn, one reg/one decaf coffee packet, filters, tea provided. Two packets of laundry detergent (new towels or any housekeeping is not a part of the stay) for laundry. We brought food for most meals and were happy to eat in quiet between the hustle of the water parks.

Why four and not five stars? After walking around for an hour unpacking and getting ready for the water parks I noticed the bottoms of our feet were dirty/black. The floors are probably swept but not really "cleaned." Wore sandals or socks after that. CFLs (lights) were really dim, even after warming up. There were a ton of light switches which was confusing and even after turning on all the lights, it still felt dim at night. The handle to the balcony was broken, we could still get in and out and there was a secondary lock so it wasn't worth having fixed.

And I've never noticed this before going out with a todd/preschooler but with the dells being a family destination, they should provide a step stool. Such a pain to have to help with washing hands/brushing teeth when he's used to doing it on his own. (Same in all the bathrooms throughout the resort, including at the water parks).

Wilderness is a big resort and there was plenty to see and do on-site. Glacier is in a good location but not next to any of the destination pools. We walked the first night and thought about the shuttles but decided to drive to the parks which was good for us, we kept stuff in the car and could come and go as we pleased. Parking was easy.

We went to all the water parks during our stay. There was something at each for an adventurous three year old. He loved that there were rides he could go on as long as one of us went with. Plus there were mini-body slides that he could do by himself. From the pictures I expected Wilderness on the Lake (Cubby's indoor) to be tame but that one had a ton of water pouring over every park of the kid-area, not great for someone unsure of water or for really little ones if you have to go up every time. Son loved New Frontier/Klondike Kavern (indoor) and New Frontier (outdoor) the best. Lots to do. Wild West (indoor) is connected to Lake Wilderness. Wild West was the biggest and felt the least busy. It has fantastic voyage which everyone can do together for a family ride plus tube slides, body slides and black hole rides. Lots of variety but no big indoor pool, just the kid area plus bumper boats and rides. There are lots of deeper pools outside. Lost World was also a hit. Pools slowed down around dinner time, we tried to plan to be there during those times by eating early or late so there was less kids/less wait for rides. I thought the life guards were super attentive but also laid back. Just the right combination to keep things safe and fun.

Timberland play area (next to Wild West/Lake Wilderness water parks) was also a huge hit for our son. By day 3, he was watered out so we spent a day doing the playground and arcade and it was a nice change of pace. He's 36/38 inches and was able to get to the top and do everything without help. We still went with at first but once he got the hang of it, it was nice he could do it on his own. At night it looks crazy busy but early morning and afternoon was the right pace for a little kid.

We mostly ate in or off-site except for lunch at the Thirsty Buffalo which was good. Service was fast and friendly.

Room Tip: Look for Glacier Canyon Lodge timeshare rentals on craigslist/ebay. Taxes are included and for a fa...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malks02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Normal, Illinois
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 August 2013

My family and I have stayed at the Glacier Canyon for the last several years. This is a nicely run facility and rooms have been updated (at least the one we stayed in). Much better than a normal hotel with room emenities like a fridge, stove, and dining room table. Great deal for the price. We went during spring break time so waterparks were a litttle crowded. I recommend going during the week and avoid being there on the weekend if possible. Great Place - we will be back !!

Room Tip: If staying during the winter / colder months - ask for a room closest to the waterparks to avoid a...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Vacation Resorts Glacier Canyon

Property: Wyndham Vacation Resorts Glacier Canyon
Address: 45 Hillman Road, Lake Delton, WI 53913
Region: United States > Wisconsin > Lake Delton
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Lake Delton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Vacation Resorts Glacier Canyon 3.5*
Number of rooms: 201
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Also Known As:
Wyndham Vacation Resorts At Glacier Canyon Hotel Baraboo

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