Our stay at Wyndham Glacier Canyon was underwhelming. There were certainly positives but too many negatives to overcome them.
As part of The Wilderness Territory it was nice to have all those amenities available, but I'd rather stick to reviewing the Wyndham property.
Check-in was slow. On a Thursday in shoulder season I didn't expect such a long wait. Then we had to get our parking pass from the Wyndham rep which really only served as a way for them to try to get us to attend their presentations. My wife and son wondered what took so long when I finally returned to the car.
48 hours before check-in I had emailed a request for a desired room location. They got it completely wrong, the exact opposite of what I had requested. I understand you can't guarantee room requests but checking in on a Thursday in late September the resort was only about 50% full so at least some of our requests should have been met. After some waiting and rechecking we got a room closer to what we wanted, but still not ideal.
Then the real issues began. We had trouble with the keys and they sent some more over. Apparently by doing that they messed up our lock. I didn't realize it until the next day but our door remained unlocked after it was shut. Who ever heard of that in a hotel? I guess it was my fault for not checking but when the door slams shut you expect it to be locked. Luckily noone got in to our room in the 24+ hours it was unlocked but they easily could have. When I informed them of this there was no concern over the safety aspect, all they said was they would send maintenance. The nice guy who came had to replace the entire door handle/key card mechanism. Really? We had to wait 45 minutes while he was doing it and all the while my 5 yo was chomping at the bit to get to a waterpark. We thought that's finally done, but after fixing it and assuring us the keys worked, the next time we tried to open the door only one out of the many keys we had actually worked. Luckily one did or we would have been locked out.
The first minute we were in our room (5 pm or so) we immediately were bombarded with loud noise from the Presidential unit above us. I understand about noise in hotels, we have a rambunctious son, but this was excessive. My wife described it as people doing "gymnastics". We'll deal with it I figured but boy did it make our stay unpleasant. We did call Guest Services a couple times and again their response was not as I expected. I think they sent security at some point as the occupants (all teenagers it seemed, no adults present which seemed concerning as the resort emphasizes you must be 21 to check-in) were out on their balcony making noise as well as stomping around the room. If they did anything about it we never could tell as the noise continued pretty much our entire stay. I guess you get all kinds of occupants at resorts but at a timeshare property I didn't expect a party room above us.
On our last night we went to the lobby as my wife had never seen it. We went downstairs to their bar area thinking of getting a drink only to be told their was a private party. At 6 pm on a Friday night?
In summary, the room was nice, the resort was nice, but the problems we had seemed more appropriate for a budget hotel, not one of this supposed class. And perhaps most disturbing was that I felt the staff was not really concerned about our issues. I doubt we will ever come back.
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- Also Known As:
- Wyndham Vacation Resorts At Glacier Canyon Hotel Baraboo