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“Great for toddlers!!”

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Timber Ridge Lodge & Waterpark
Ranked #2 of 15 Hotels in Lake Geneva
Certificate of Excellence
2 reviews
“Great for toddlers!!”
Reviewed 11 July 2014

We took our 3 year old son for the second year in a row. He loved the small slides and splash area! It was a great place for small children. The room had a full size refrigerator, microwave, and dishwasher. There was also a DVD player, which our toddler really enjoyed!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank HeidiH06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, 8 August 2014
HeidiH06~Thank you for your loyalty to Timber Ridge Lodge. I love reading reviews from repeat guests. I am happy that your son enjoyed the waterpark. I look forward to welcoming you back again next year. ~ Kevin
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
1 review
Reviewed 11 July 2014

We stayed here the first week of June and had a blast! The suites are nice and well maintained. The whirlpool tub was very relaxing. The indoor/outdoor water park was fantastic. The restaurant has good food. The staff was friendly. Being located minutes from downtown Lake Geneva let us visit that area as well. So any activities at the resort we will have to take another trip just to experience them. Overall great place to stay.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, 8 August 2014
Dan K~ Thank you for sharing your experience. I am delighted that you enjoyed your stay at Timber Ridge Lodge. I agree that our resort has so much to offer that it is hard to fit everything into one trip. I hope to welcome your family back again soon! ~ Kevin
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Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2014

We stayed at this resort the first week of July with the intention of using the waterpark. However, that never materialized so I cannot comment on that part of the hotel. There are two issues which need addressing; the website is not user friendly. When I wanted to check on my reservation, I needed to input information as if I were using it for the first time. There is no link on their homepage to check for completed reservations. This needs fixing. Secondly, the bathtub in the room was huge with a small grab bar on the tub but no grab bar on the wall. The tub is a very large whirlpool tub and the step into and out of it was quite high and difficult. Grab bars need to be added to the wall as well.
The good news is that the room was extremely large (unlike any room I have seen before), so for families it is certainly ideal. The room comes with a galley style kitchen, full size refrigerator and seating at a dining table enough for 6 people. We enjoyed the small balcony which had two chairs and a small table for food or drinks.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, 8 August 2014
447Judyc~Thank you for your feedback on your recent stay at Timber Ridge Lodge. I appreciate your suggestions and I will be discussing them with my team. I hope that if you are in the Lake Geneva area again in the future you will stay at Timber Ridge Lodge. ~ Kevin
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Romeoville
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2014

My family stayed at Timber Ridge Lodge this week and I must say it was amazing. The water temp of the indoor waterpark was awesome! I never had such warm water in a pool area.
Our kids love the arcade room! Room was wonderful. Everything we needed was in the full kitchen. Whirlpool tub was a added bonus.
We will definitely come back. Only complaint was the bed could have been more comfortable.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole0215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, 8 August 2014
Nicole0215~ I am delighted that you stayed at Timber Ridge Lodge on your very first visit to Lake Geneva. I appreciate your kind comments regarding the waterpark, arcade and rooms. I am sorry that you found the beds to be uncomfortable. I hope that if you visit the area in the future you will choose Timber Ridge Lodge again. ~ Kevin
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Cannon Falls
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

We came with our daughter, son-in-law and three granddaughters. From the oldest (70) to the youngest (2) there was plenty to do, a good layout for the suite, and fun in the watermark together. We especially loved the kitchen facilities which let us cook a good breakfast right away when the youngest were up and hungry! We traveled to Old World Wisconsin, the kids had pony rides next door at Dan Patch stables, and we grandparents took a boat ride on Lake Geneva. Something for everyone at the hotel and in the area. Beautiful grounds, helpful personnel!

Room Tip: A suite is well worth it and the top floor in the corner was quiet at night.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, 8 August 2014
Christine E~ Thank you for sharing your experience at Timber Ridge Lodge. I am thrilled to hear that you had such a memorable family getaway. I am happy you were able to take in some of the fabulous activities that the Lake Geneva area has to offer. We hope to see you again soon. ~ Kevin
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Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 July 2014

If you have young kiddos (under 10ish), they will love this place! As a parent, there were pros and cons, but because my kids had so much fun (ages 8 & 5), I'm giving it 4stars. The room was fairly large, big whirlpool tub, and pretty clean. Definitely could use a little updating though. The bed was NOT comfortable, and the pull-out couch was pretty terrible (the kids didn't complain). There was a full sized fridge, which was great, but it was in need of repair. The dining choices at the resort weren't great. Either a snack bar in the pool area (with stale chips/pretzels), or a Smokehouse. You also have access to the Grand Geneva restaurants, but they were all a little upscale for what we were looking for. The pool area is very nice. The lazy river was bigger than I thought it would be, there were two large slides (one body slide, one tube slide), and several mid-level slides....including one outside, which my kids enjoyed. The lifeguards are VERY attentive! There is a fun little activity room with arts/crafts, games, movies, etc near the pool....and the daily schedule is always posted. There's also a pretty big arcade area where you earn tickets for prizes (the kids always love that). As others have mentioned, there is horseback riding right adjacent to the Lodge. My 5yr old was able to do a pony ride, that's for ages 6 & under. 7 & up can do trail rides. (all for a fee) My 8yr old had never been on a horse....I would've loved an option for him to just ride a horse or pony, as a trail ride was a bit intimidating for him. The petting zoo is a joke. (a couple pigs, a goat, a sheep, and a donkey) Overall, it was a fun trip. Close to town, which has some cute shops/restaurants, and places to rent boats, etc. Unsure if we'd return, as there are just so many other places to explore.

Room Tip: We were on the bottom level, near the pool, and it was extremely quiet, and very convenient to the a...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IAnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, 8 August 2014
IAnurse~ Thank you for staying at Timber Ridge Lodge. While I sincerely apologize that our onsite restaurants and beds did not meet your expectations, I am thrilled to hear that you enjoyed the waterpark, and activities room. I appreciate your kind feedback regarding our lifeguards and I will share your comments with them. I look forward to having another opportunity to welcome your family back again. ~ Kevin
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Lake Geneva, Wisconsin
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

Stayed at the hotel for 4 nights, as a family we were excited about staying there and being close to town and enjoying the waterpark. The room was spacious but needs updating. It was clean but worn out. The walls are pretty thin and if you are on a main hall near the waterpark there are lots of people coming up and down the hall but the room set up help keep that noise at bay. But if you have a noisy neighbor and people in the rooms above you, it won't stay quiet. The hotel also decided to have their parking lot re-paved during our weekend visit. However, there wasn't any notification on the hotels website and even when we checked no warning us of this noise. For the price you pay to stay at this hotel they really needed to do a better job of managing when the paving would occur. the trucks and noise vegan very early in the morning. No pricing discount for the inconvenience. In my opinion that is just taking advantage of your customers, not really caring about their experience. The waterpark was fun but needs to be open for longer hours, since there isn't any other pool you can get into. Even visitors who were not swimming had to pay a fee to get in, that felt like a rip off. Loved all the activities and movies they had for the kids, including the game room (which wasn't overpriced, nice to see). nice experience but a bit pricey for outdated accommodations and the noise.

Room Tip: Try to avoid the main hallways
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pynkcool17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review, 1 July 2014
pynkcool17~ Please accept my apology for the level of disruption caused by the recent parking lot paving project. Your experience is not reflective of the quality stay that we desire all our guests to have. We did have notices posted throughout the hotel including the front desk to make our guests aware of the project and apologizing for the inconvenience. As the General Manager, I care greatly about our guests and their experience at Timber Ridge Lodge and Waterpark. If you are back in the Lake Geneva area I hope that you will consider staying with us again so that we can make it up to you. ~ Kevin
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Additional Information about Timber Ridge Lodge & Waterpark

Property: Timber Ridge Lodge & Waterpark
Address: 7020 Grand Geneva Way, Lake Geneva, WI 53147-5105
Region: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Lake Geneva
#2 Family Hotel in Lake Geneva
#4 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva

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