We arrived at the hotel a few hours before checkin and our rooms were not ready. After spending some time at the playground, we returned to wait in the lobby. Our rooms not ready yet. A member of the staff noticed we had three infants in our group and she pushed our room up the list and were cleaned promptly. Nice customer service by the staff.
We got two 1- bedroom suites with joining doors. The suites were clean and very spacious. The staff also brought us three pack and play cribs for our infants.
The BBQ restaurant was ok. We ordered food for pick up. All of our meals were on the cold side. The staff forgot a few items in our order but brought them to our room. When we return, we will try to sit down at the restaurant and see how that goes.
The water park was perfect. We had infants who loved splashing in the kiddie pool. The adults in our group enjoyed the water slides and lazy river. The slides were fast but not horrifying.
All in all a great stay and we will return. Oh, if you arrive early on the day of checkin, stop at the front desk and checkin early even if your rooms are not ready. They will give you your passes for the water park so you can you use it right away. There are lockers available for .50 and showers. Also, on your last day, you can use the water park after you check out. Also, you have access to all the facilities on the Grand Geneva Resort property.
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- Also Known As:
- Timber Ridge Lodge & Waterpark Hotel Lake Geneva
- Timber Ridge Hotel
- Timber Ridge Lake Geneva
- Timber Ridge Lodge And Waterpark
- Timber Ridge Lodge Lake Geneva