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“Good value, clean rooms.”

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Comfort Suites Lake Geneva
Ranked #10 of 15 Hotels in Lake Geneva
Certificate of Excellence
St. Louis
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good value, clean rooms.”
Reviewed 16 July 2012

This is the third time we have stayed at Comfort Suites in Lake Geneva. We like the large, clean rooms, breakfast that is included in the room rate, and we think the price is very good for the quality of the room and proximity to downtown Lake Geneva. The beds are comfortable and we love having the extra space of a pull-out sofa bed in the suites. It's also nice to have a refrigerator and microwave. The staff were friendly and helpful when we needed bedding for the pull-out bed. We will stay here again!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank csru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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191 reviews from our community

Traveller rating
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    12
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Oak Forest, Illinois
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 June 2012

We stayed here for one night and have no complaints. Our room was clean and good-sized, and it was very quiet. The morning breakfast was the usual fare for this type of hotel - waffles, scrambled eggs, some pastries, cereal, etc. It would have been nice to have, though, to have some wheat or whole grain bread - everything was white. But it was adequate and filling. Would stay here again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank Suzdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRANDON SD
Level 5 Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 May 2012

We like Choice hotels and stay at them frequently. This one is quite average. The desk personal were somewhat surly. They need to take smile lessons. There was a large screen TV in the room but only 20 channels.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank MZHUSKR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa Park, Il
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 May 2012

We stayed here for one Sat. night with our Car Club. We were pleasantly surprised by how nice it was. The hotel blocked off a section for parking our antique cars. The room/suite was large and clean. We had a microwave and mini-frig. The bathroom had the curved shower bar but water pressure wasn't great. The free breakfast in the morning was very good; pretty much what you get at most hotels now, but they also had a nifty heating machine for French toast, etc. We didn't use the pool, but it looked fine. It isn't right in town but we were there to drive the cars around anyway and it was easy to find. They put us all together on the 3rd floor which was nice too.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 September 2011

I generally stay here on business. It's a quick drive to shops & dining and quick access to all country roads and highways. Clean rooms, nice staff, typical mid-priced hotel breakfast. Can't go wrong for the location next to Lake Geneva.

  • Stayed June 2011, travelled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank Myinbox125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 September 2011

I do not understand all the negative comments made about this hotel. Our stay was wonderful and we had no issues (bugs or otherwise) with our room. Great location and very close to downtown.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Anderco71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 September 2011

will I stay at this hotel. Was there recently for a guys weekend. Checked in to my room, immediately found the pull out mattress was soaking wet and stained. Notified the front desk, and they gave me a cot to substitute. Since they couldn't give me another room, the hotel said they would provide compensation for my trouble, since it was obviously not up to par with a $200/night hotel. I'm pretty laid back, so knock $50 dollars off the room, and I probably would have walked away happy.

In the morning, when I went to check out, the staff went back on their word and refused to provide a satisfactory discount for the room. Reason for this was that the hotel staff accused me of vandalizing the hotel computer and "being rude" and threatening to the hotel staff (none of this even remotely true). I could not believe the person at the desk that morning had the audacity to accuse me of such things, and to not once apologize for my terrible hotel experience.

In the end, it was not so much the room quality or (lack of) cleanliness that upset me; things like that happen. But to have the hotel staff insult me and make up accusations was what really made this a terrible experience. I will be taking my business to other hotels in the area, and never again staying at the Comfort Suites.

Room Tip: Stay down the street at The Cove...
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank fstrthnu90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnVH, General Manager at Comfort Suites Lake Geneva, responded to this review, 25 September 2011
This comment does not come as a surprise and quite frankly, we expected it! If there is a problem with a room, we are more than happy to resolve the problem or issue but "Guys weekend out" could not describe it better. The behavior and language at 2:30-3:00AM(bar time) was "unacceptable". Our hotel is a family hotel and we cater to business people, seniors, couples, and families alike. This guest's behavior would have been found offensive by many and we must do what is in the best interest for ALL of our guests. A representative from our hotel spoke with this guest AND spoke with his mother & father regarding this matter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Lake Geneva

Property: Comfort Suites Lake Geneva
Address: 300 E Main St, Lake Geneva, WI 53147-4570
Phone Number:
Region: United States > Wisconsin > Lake Geneva
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lake Geneva
#6 Romantic Hotel in Lake Geneva
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Lake Geneva 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Suites Lake Geneva Hotel Lake Geneva
Lake Geneva Comfort Suites

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