We stayed here in October. On Saturday night of our stay, at 2:00 AM, the hot tub in the room above us overflowed and we had water dripping into our room. I called the front desk to alert them. We spent an hour or so trying to mop up the water ourselves and moving our belongings around to keep them dry. No one checked on our room OR on the room above. We had to turn on the AC to drown out the sound of water dripping into our hot tub from the ceiling. Not much sleep after that! When checking out, we expressed displeasure. The desk agent said the most she could do for us was to take $19 off our bill. We tried to contact a manager through numerous emails and phone calls. No one would talk to us or respond. I sent a private message on their Facebook page. No response. We were very disappointed in the lack of customer service.
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- Also Known As:
- Comfort Suites Lake Geneva Hotel Lake Geneva
- Lake Geneva Comfort Suites