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Harbor Shores on Lake Geneva
Ranked #8 of 15 Hotels in Lake Geneva
Reviewed 15 April 2014

I stayed at this hotel a year ago and liked it enough to book it again even though the rate was quite high. When I looked at my receipt I saw a $10 "internet" fee. I checked my confirmation information but didn't see this mentioned anywhere. When I talked to the manager about this, she said, yes, when you book online you are charged an additional $10 PER DAY. I told her I booked directly through the hotel not a third party. She said, the 800 number and the internet connect you to the managing company rather than the hotel directly. Then I told her that I had within the hour checked on the very nice hotel 3 doors down, the Belle Vista, and the rate for a lakefront room was $30 cheaper. She indicated it is difficult to reach the hotel directly to get the best rates and handed me her card. That's way too complicated and I indicated such. She said all this is frustrating for her as the manager.

As for the room, it was nice, clean and well appointed. The complimentary breakfast was basic but basic is fine! However, everything was extra and for the high rate I would have thought they could pop for a newspaper. Parking is convenient and the location is great, directly across from the lake. Gino's, an authentic Chicago pizza restaurant, is attached to the hotel and is quite good.

Room Tip: a lakeside room is usually worth it!
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Stayed: April 2014, travelled on business
1  Thank pawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 2 June 2014

Dear Pawley,

Thank you for taking the time to review your stay. I am sorry for the misunderstanding with our online reservations department. We are in the process of making sure this does not happen again. I am glad to hear you enjoyed your stay otherwise.

Sincerely,
Management

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348 - 354 of 510 reviews

Reviewed 22 March 2014

We enjoyed our stay on Valentines Weekend. The staff was friendly and the beds comfy. It was great to have the lake so close and we look forward to coming back during the summer with a Lake View room. We had two King beds which we did not expect.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
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Thank 246jlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 31 March 2014

Dear J L M,

Thank you so much for taking the time to review your stay. We are pleased to hear you enjoyed your time here at Harbor Shores. We hope the next time you visit Lake Geneva you stay with us longer. We also received the plate in the mail. Thank you for returning it.

Sincerely,
Teena S
Front Office Manager

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Reviewed 18 February 2014 via mobile

Walking distance to all the great area restaurants and bars (even in this crazy Winter).

We took advantage of their Valentine's special which was a good deal.

The staff was very friendly and helpful. The hotel is clean but a little tired and the breakfast is not worth the trip down. We had the waterfront view which was spectacular. The kitchenette is a very nice bonus.

Overall, very nice experience!

Stayed: February 2014, travelled as a couple
2  Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 2 March 2014

Dear Jeff W.,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva! We are happy to hear that you had a great time with us. I am delighted that you chose to stay with Harbor Shores to celebrate Valentines Day. We look forward to having you stay with us again soon!

Sincerely,
Teena S.
Front Office Manager

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Reviewed 17 February 2014

Hotel was right across from lake so it was a great view. The hotel is not fancy but it was very clean ,the room was large, and the beds were comfortable enough. You could walk to everything, even tho it was cold and snowing. We got this as a gift but the rates I noticed seemed great.

Stayed: February 2014, travelled as a couple
1  Thank chaniqua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 2 March 2014

Dear Chaniqua,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva! We are happy to hear that you had a great time with us and we look forward to having you stay with us again soon!

Sincerely,
Harbor Shores Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014 via mobile

Pros: Great location, Awesome Lake View, Nice in-room sink.

Cons: It took at least 10 hours for the heat to warm the room at a 90 Degree temp. (Room 524)

Tip: Bring extra Keurig Cups as they only provide two. (Extra cups are $1.50 at the front desk.)

Stayed: February 2014, travelled solo
1  Thank Swany1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 16 February 2014

Dear Swany1980,

Thank you for your review of our property. We will be looking into the issues with the heater. We are happy to hear you enjoyed your stay! We hope to see you again in the future.

Sincerely,
Teena S.
Front Office Manager

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Reviewed 20 January 2014

My husband and I just got back from our weekend trip to Harbor Shores. It was our first time there, we absolutely loved it. We had the most beautiful view from our room, it is worth spending the little extra $ to upgrade for the view. The snow and sunny sunsets were breath taking. We will definable be back, thanks to all the staff at the hotel. Gino's East was great. We had a great bartender named Jason, the Hawks played Sunday morning at 11:30 am, he came in early just to take care of us. It was a great weekend. Thanks, Danielle

Room Tip: Upgrade to lake view, well worth it.
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  • Stayed: January 2014, travelled as a couple
    • Value
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Thank Danielle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 26 January 2014

Dear Danielle H,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We are glad you had such great service at our on site restaurant! We also are happy to hear you enjoyed your stay with us and were able to take advantage of our great location downtown and our lakeviews! We look forward to the opportunity to serve you again soon!

Sincerely,
Teena S.

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Reviewed 12 December 2013

Originally had a room on the back side of the hotel - upgraded ourselves when we checked in and so glad we did. We spent a cold, windy October weekend here - the room was warm with a knock out view of the lake and the sunset. While we couldn't sit on the tiny balcony, we did enjoy a glass of wine and the view from inside! The only disappointment at the hotel was the breakfast. There is a microwave and fridge in the room, just bring your own!!
Beware though, while the hotel is a good spot and the shops and cafes of Lake Geneva are welcoming - do NOT park w/o keeping your meter up to date - the fines are steep and the city is unforgiving!

Room Tip: Splurge, if that's what it is to you, and get a lake view room.
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  • Stayed: October 2013, travelled with friends
    • Value
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Thank Bis54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Front Office Manager at Harbor Shores on Lake Geneva, responded to this reviewResponded 22 December 2013

Dear Bis54,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We are happy to hear you enjoyed your stay with us and were able to take advantage of our great location downtown and our lakeviews! We look forward to the opportunity to serve you again soon!

Sincerely,
Teena S.
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbor Shores on Lake Geneva

Address: 300 Wrigley Dr, Lake Geneva, WI 53147-2049
Phone Number:
Region: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Lake Geneva
Price Range: £81 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Harbor Shores on Lake Geneva 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Toll Free Reservations: 888-746-7371 ... more   less 
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Also Known As:
Harbor Shores On Lake Geneva Hotel Lake Geneva
Best Western Hotel Lake Geneva
Best Western Lake Geneva
Lake Geneva Best Western

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