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“From the 80's, old and dirty”

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Harbor Shores on Lake Geneva
Ranked #11 of 15 Hotels in Lake Geneva
Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“From the 80's, old and dirty”
Reviewed 31 August 2010

It's located in a convenient place, but, it's old and dirty. Definitely the owner doesn't care or the manager is not doing his/her job. We booked a non-smoking room and the welcome when entered was a strong cigarette odor.
The breakfast is a joke, really, not even 1 banana for something natural and healthy.
Very expensive for the service.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Esmeshakti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review, 13 February 2012
Dear Esmeshakti,

Thank you for taking the time to review Harbor Shores on Lake Geneva. We sincerely apologize for your discomfort during your stay. We are constantly striving to improve and update our guest rooms making them as comfortable as we possibly can for our guests. Had you notified our front desk of the smell upon arriving to your room, we would have been happy to offer you new accomodations.

We apologize for your disappointment in our continential breakfast. In the future if you choose to give Harbor Shores another chance to host your stay, our front desk staff would be happy to offer suggestions for breakfast that are just a short, beautiful walk from our front door!

Thank you again for you time and we hope to see you again soon.

Sincerely,

Laura Zientek
Sales Associate, Harbor Shores on Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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English first
Wisconsin
Level 5 Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 August 2010

We had a beautiful day to enjoy Lake Geneva. Our room was great with a super view of the lake and sitting on our balcony was a plus. Harbor Shores is so close to the downtown, boat tour docks and the walking path along the shoreline. Especially enjoyed a couple lunches at Egg Harbor Cafe, the "Mailboat" tour and gawking at the mansions on a two mile walk on the shoreline path to the left of the hotel. A must do!!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank WisconsinRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review, 13 February 2012
Dear WisconsinRetired,

Thank you for taking the time to review Harbor Shores on Lake Geneva! We are pleased that you enjoyed your stay with us and were able to enjoy our close proximity to the downtown area and experience some of the activities offered so close by! Treating yourself to a lakeview room is definitely a plus when staying with us as our unobstructed views of Geneva Lake cannot be beat!

Thank you again and we look forward to hosting you on your next visit to Lake Geneva!

Sincerely,

Laura Zientek
Sales Associate, Harbor Shores on Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 6 Contributor
302 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 23 August 2010

Nothing fancy about this hotel, but it was pleasant and had everything you need for an extended stay. The room was fine, had a queen bed and a sleep sofa; mini-kitchenette with microwave, fridge, sink, cupboards with dishes etc. The bed was comfortable; bathroom was well equipped except the towels were kind of small and thin. I didn't request a view so didn't have any of the complaints I've seen in other reviews about inadequate scenery. Rate was very reasonable, I thought. ($113)
Common areas were typical beach resort hotel - lots of kids running around, screaming, playing on the luggage carts (not the hotel's fault!); jewelry vendors in the lobby; slow elevators. The continental breakfast was basic, nothing special - Froot Loops and bagels. I think they had make-your-own-waffles.
Staff were a mix: One was great, really worked hard to help me get the recalcitrant computer in the lobby going. On the other hand, when I checked out and told the guy the remote needed batteries, he ignored me to help another guest. I said "Did you hear what I said about the remote?" and he was all "Oh no, sorry, did you say something?"

  • Stayed August 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank FoodieOnAHarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review, 13 February 2012
Dear FoodieOnAHarley,

Thank you for taking the time to review Harbor Shores on Lake Geneva. We are happy that your were comfortable in the accomodations we provide and that you found our rates reasonable for your stay. The summer months are a very busy time in Lake Geneva and full of families and guests young and old enjoying our close proximity to the beach and other area activities!

I find it unfortuate that you felt ignored by one of our staff members and sincerely apologize. Please know that the very few customer service issues we do come across are addressed with staff immediatly. We hope you choose Harbor Shores on Lake Geneva again for your next stay in the Lake Geneva area!

Thank you again and we hope to see you again soon!

Sincerely,

Laura Zientek
Sales Associate, Harbor Shores on Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntley, IL
Level 6 Contributor
148 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 July 2010

This is one of our favorite places to stay. It is good value, has a view of the lake, is clean and comfortable. having a microwave and refrigerator are handy. Breakfast was decent. The location is perfect for walking into town and to restaurants and the lake. Don't miss the tour boats. The outdoor pool is nice for the summer and they have an indoor pool for inclement weather. Gino's East restaurant attached to the hotel is convient and well priced.

  • Stayed July 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank oceanside-Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review, 13 February 2012
Dear oceanside-Mary,

Thank you for taking the time to review Harbor Shores on Lake Geneva.We are pleased to hear that you enjoyed your stay with us and that our rates and accomodations are to your liking! One of the many benefits of staying at Harbor Shores is our close proximity to downtown Lake Geneva and all it has to offer!

Thank you for choosing us to host your stay and we hope that you choose Harbor Shores on Lake Geneva for your next visit to Lake Geneva. We look forward to seeing you again soon!

Sincerely,

Laura Zientek
Sales Associate, Harbor Shores on Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2010

When we arrived in our nice room we saved money by getting a lot view. My beautiful wife took out her microscope and found what may have been a small bug or something. She called hotel staff, and I was annoyed that we would have to wait for a change of sheets, but instead, the staff immediatly upgraded us to a nicer room with lake view...thanks wife and Harbor Shores, the service was good, great location and the pool has a nice view of lake too.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank impster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review, 13 February 2012
Dear impster,

Thank you for taking the time to share your experience while staying at Harbor Shores on Lake Geneva. We are pleased to know that any issues you had while in your room were addressed by our staff in a timely manner and that we were able to upgrade you to a lakeview room. The views from those rooms can not be beat!

Thank you for choosing Harbor Shores on Lake Geneva and we look forward to hosting your next visit to Lake Geneva!

Sincerely,

Laura Zientek
Sales Associate, Harbor Shores on Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, Illinois
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2010

We ended up staying here because we came up to a wedding in Lake Geneva. It was clean in the lobby, but after that was another story. We were supposed to have a lake view. If you craned your neck and peeked out inbetween the air conditioner units on the roof you could see a bit of blue water. The bed was horrid and when taking a shower, the water barely came out of the shower head and then pooled around your feet. It took 15 minutes for it to drain after I took a shower before my husband could. Parking is another nightmare. They said you are guaranteed a parking spot in the back of the hotel lot ( the front is reserved for only restaurant guests) and they have someone checking to see if you are a guest before you will be allowed in the parking lot. There were none when we arrived. The parking attendant told us to park next to a car (not it wasn't a spot) but the hotel called the police and had us ticketed. So needless to say we were not happy. They knew we were guests as they had us write down our license plate number upon check in and gave us a hang tag for our car window. So for a hotel bed that was horrid, shower that you took a bath in only, an air conditioner with a peek of lake view and a parking ticket makes this hotel one of our worst stays. As my husband said....we have stayed at better $49.00 per night hotels and this one wasn't even worth the $130 that we paid for it. Oh yeah, the continental breakfast wasn't even worth the effort of walking down to it. Mc Donald's and Burger King would have been better.

  • Stayed May 2010, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank mrsj96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review, 13 February 2012
Dear mrsj96,

Thank you for taking the time to share your experience at Harbor Shores on Lake Geneva. I sincerely apologize for any discomfort and inconvenience you experienced during your stay with us.

Harbor Shores is constantly working to update and modernize our hotel, including our bedding and mattresses, so that our guests are as comfortable as possible during their stay with us. I apologize about the issues you were having with the shower. If there are any problems with your room or any of the services offered during your stay, once notified, our staff is trained to take immediate action to correct and/or fix any of these problems.

We take pride in our hotel and location and we are the only hotel in Lake Geneva with rooms that offer full views of Geneva Lake and are sorry to hear that you didn't enjoy your view of Geneva Lake. As with most places during the warmer months in Lake Geneva, finding convenient parking can be difficult. For this reason, we have an attendant in our parking lot to ensure that the spaces we have are used by only our guests and we are only able to allow one vehicle per room in our lot. The parking in front of our building is not limited to only restaurant guests, this area is used for over flow from our back parking lot and is monitored by our attendant so that cars are not parking that are not guests of Gino's East or Harbor Shores. If your parking pass was present in the vehicle at the time you were ticketed, I can't express enough how sorry I am and I hope that at the time this happened that you notified management immediately as we would never knowingly ticket one of our guests.

In the future, we hope that you will give us a chance to exceed your expectations and will opt to stay with us again. If you are looking for more than a continental breakfast or suggestions for lunch or dinner, our front desk staff is happy to offer suggestions to the many dining options that are just a short, lovely walk from our front door!

Thank you again and we hope to have you stay with us again soon!

Sincerely,

Laura Zientek
Sales Associate, Harbor Shores on Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 March 2010

A friend and I just returned from a getaway weekend and loved this hotel. The lobby was comfortable, the front desk staff was welcoming, and the rooms were bright and roomy. The in-room refrigerator, microwave and kitchenette (with silverware, plates, etc) made things very convenient. We relaxed on our 5th floor balcony with a great view of the (melting) Lake Geneva. Comfortable chairs and an outdoor table. The beds were comfortable. The complimentary breakfast was decent (cereal, bagels and cream cheese, muffins, waffles, coffee, juice). Ginos East was attached to the hotel and was a convenient first night meal (coupon from Entertainment book). We LOVED Bistro 220 for lunch on their charming covered balcony; really great menu and gorgeous restaurant and the philly steak sandwich was excellent. Walk to shopping, and took a fab walk along the lake (to the left) toward the mansions where you could walk along a garden path and view the lake and mansions. WiFi worked fine in the room. Great getaway weekend and I was really pleased with Harbor Shores accomodations.

  • Stayed March 2010, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank carolst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harborshoreslg, Sales Associate at Harbor Shores on Lake Geneva, responded to this review, 13 February 2012
Dear carolst,

Thank you for taking the time to review your stay at Harbor Shores on Lake Geneva. We are thrilled to hear that you enjoyed your stay, our amazing views, our friendly staff and close proximity to all of downtown Lake Geneva's many amenities!

We thank you for choosing Harbor Shores on Lake Geneva and hope to see you again soon. Please let us know if we can be of service to you again on your next trip to Lake Geneva

Sincerely,

Laura Zientek
Sales Associate, Harbor Shores on Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbor Shores on Lake Geneva

Property: Harbor Shores on Lake Geneva
Address: 300 Wrigley Dr, Lake Geneva, WI 53147-2049
Phone Number:
Region: United States > Wisconsin > Lake Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 Hotels in Lake Geneva
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Harbor Shores on Lake Geneva 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Toll Free Reservations: 888-746-7371 ... more   less 
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Also Known As:
Harbor Shores On Lake Geneva Hotel Lake Geneva
Best Western Hotel Lake Geneva
Best Western Lake Geneva
Lake Geneva Best Western

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