We recently stayed for a family funeral and had 4 rooms. The staff clerk very kindly held the rooms for us until we could determine how it would be paid for. Our stay was find, the hotel was not too busy for a Friday and they had a nice spread for breakfast. The staff in the kitchen was SO friendly and happy. Upon check out, we soon realized we had left some items in the room which had already been cleaned. We called and they had some photos we had left in the room. Several days later we realized we had lost a little boys shoe. I called 5 days after checkout and they had the shoe!!! I have rarely had luck with a hotel finding a lost item so i was very impressed. Upon sharing this information with our family, i heard my brother left his ipad and that was returned to him as well!! That speaks for the honestly of the staff. They should be noted for that!
The hotel was very nice and inviting and clean. The water-park hot tub was on the fritz :( but the kids had lots of fun and we never made it for late night adult swim anyway. I would definitely stay again. Family in the area had recommended it was well so I think their reputation is consistent.
My only complaint would be the noise from kids running through the hallways.More